Store Manager

Job Description: Store Manager Lenskart

Position:

Key Roles & Responsibilities

• Store Operations:

  Manage daily store operations, ensuring smooth functioning and compliance with company policies and procedures.

• Sales & Revenue:

  Drive store sales, achieve monthly revenue targets, and identify opportunities to increase sales and profitability.

• Team Management:

  Lead, motivate, and supervise store staff to achieve individual and team performance targets.

• Customer Experience:

  Ensure excellent customer service by understanding customer needs and resolving complaints effectively.

• Product Knowledge:

  Maintain strong knowledge of eyewear, sunglasses, lenses, frames, and other optical products.

• Inventory Management:

  Monitor stock levels, manage inventory, coordinate replenishment, and minimize stock discrepancies.

• Visual Merchandising:

  Ensure proper product display, store cleanliness, and adherence to Lenskart's visual merchandising standards.

• Performance Monitoring:

  Track sales performance, conversion rates, average transaction value, and other key performance indicators (KPIs).

• Staff Training:

  Train team members on product knowledge, sales techniques, customer handling, and store processes.

• Reporting & Compliance:

  Maintain accurate sales reports, cash records, billing processes, and operational documentation.

• Business Development:

  Build strong customer relationships, encourage repeat purchases, and support customer retention initiatives.

Key Performance Indicators (KPIs)

• Achievement of monthly sales and revenue targets.
• Customer satisfaction and customer retention.
• Store conversion rate and average transaction value.
• Inventory accuracy and stock management.
• Team productivity and staff performance.
• Compliance with company policies and operational standards.

Ideal Candidate: