Store Manager

Role & responsibilities

Customer Focus

• Provide exceptional customer service by going the extra mile

to ensure customer loyalty.

• Exhibit emotional intelligence to build trust and rapport with

customers.

• Handle customer queries, concerns, and feedback with

professionalism and empathy.

• Ensure all employees adhere to the companys policies and

guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.

• Leverage data insights to optimize inventory and identify

growth opportunities.

• Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.

• Manage team dynamics, resolve conflicts, and foster a

collaborative work environment.

• Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.

• Manage employee schedules, conduct performance reviews,

and address hiring and training needs to ensure optimal

staffing.

Change Management

• Adapt to new business strategies and implement changes

effectively within the store environment.

• Encourage flexibility among team members to embrace new

processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.

• Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.

• Allocate resources efficiently to optimize staff productivity and

store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual

merchandising, stock management, and shrinkage prevention.

• Conduct regular audits to ensure the store is functional,

presentable, and compliant with company standards.

• Maintain outstanding store condition.
• Handle administrative tasks such as managing store

expenses, maintaining monthly reports, and updating

operational checklists.

Preferred candidate profile