STORE MANAGER
THE OPPORTUNITY
Store Manager
This is a hands-on leadership role for someone who understands sales numbers, customer behaviour, team productivity, and the importance of disciplined store operations. You will take ownership of the store's business outcomes while creating a premium, customer-first shopping experience.
WHAT YOU'LL OWN
Sales & Business Performance
- Achieve store sales targets and improve conversion.
- Drive cross-selling, upselling, and revenue growth.
Team Leadership
- Lead, coach, and motivate the team.
- Monitor performance and ensure target achievement.
Customer Experience
- Deliver a premium, personalized shopping experience.
- Resolve customer concerns and drive repeat business.
Inventory & Store Operations
- Ensure accurate stock management and regular audits.
- Maintain store standards, merchandising, and SOP compliance.
Marketing & Market Awareness
- Execute local promotions and customer outreach.
- Track competitor activities and identify growth opportunities.
WHAT WE'RE LOOKING FOR
- 48 years of experience in retail, preferably in luxury jewellery.
- Mandatory jewellery industry experience with hands-on diamond sales knowledge.
- Strong understanding of diamond jewellery, product presentation, and consultative selling.
- Proven ability to drive sales targets and improve store performance.
- Experience in team management, coaching, and performance monitoring.
- Strong knowledge of stock handling, inventory management, and store operations.
- Excellent communication, customer relationship management, and problem-solving skills.
- Proficiency in English and the relevant local language.
- Basic computer literacy and familiarity with billing and inventory management systems.
- Well-groomed, customer-focused, and comfortable working in a target-driven environment.
- Flexibility to work rotational shifts, including weekends and holidays, as required.
WITHIN ONE MONTH, YOU'LL
- Understand Aukera's brand, product portfolio, sales targets, and operating standards.
- Build relationships with the store team and understand individual strengths and development needs.
- Assess store performance, inventory processes, customer experience, and operational gaps.
- Establish a daily review of rhythm for sales, team priorities, and customer follow-ups.
WITHIN THREE MONTHS, YOU'LL
- Drive consistent execution of sales plans and store-level business targets.
- Establish effective team coaching, performance reviews, and daily sales huddles.
- Strengthen customer engagement, lead follow-ups, and clienteling practices.
- Ensure disciplined execution of inventory controls, SOPs, and store standards.
WITHIN SIX MONTHS, YOU'LL
- Demonstrate sustained progress against sales and store performance targets.
- Build a more productive, confident, and customer-focused sales team.
- Improve customer conversion, repeat business, and referral generation.
- Maintain strong inventory accuracy, operational compliance, and visual merchandising standards.
- Execute local marketing initiatives based on catchment opportunities and competitor insights.
WITHIN TWELVE MONTHS, YOU'LL
- Establish the store as a strong performer against business and customer experience goals.
- Build a high-performing team with clear accountability and consistent sales execution.
- Develop a loyal customer base that contributes to repeat business and referrals.
- Maintain high standards of inventory control, store operations, and brand presentation.
- Create a culture of ownership, service excellence, and continuous improvement.
