Roles and Responsibilities Ensure security operations at assigned locations by implementing effective manpower management strategies. Conduct regular site visits to monitor CCTV systems, fire safety protocols, and overall security posture. Identify areas for improvement in field operations and implement process enhancements to increase efficiency. Collaborate with team members to resolve issues related to manpower sourcing, training, and deployment. SVR (A+ category sites) 1 SVR Weekly with client signatures and stamps; if the client is unavailable, note on the SVR and inform the client via WhatsApp. Also WhatsApp the picture of SVR form to the client. SVR : (A category sites) 1 SVR every 15 days with client signatures and stamps; if the client is unavailable, note on the SVR and inform the client via WhatsApp. Also WhatsApp the picture of SVR form to the client. Identify and escalate employee grievances to the concerned department, ensure resolution of the grievance. Ensure zero shortages on site. Arrange additional manpower in advance during festive season Plan manpower based on leave applications from all sites and update O/M and clients accordingly. Desired Candidate Profile 3-8 years of experience in area management or a similar role within the security services industry. Strong understanding of manpower sourcing, manpower management, field operations, security management, security operations, and fire safety principles.
To ensure timely collection of payments from clients for security services rendered, maintain healthy cash flow, reduce outstanding dues. 1. Client Collection recovery: Monitoring & controlling all over dues cases and ensuring that these are followed up. Follow up with clients for outstanding invoice and ensure timely payment. Send payment reminders Maintaining and improving the DSO,PBG/BG issuance initiation, Implement effective collection strategies to minimize bad debts. 2. Billing and reconciliation: Coordinating with sales, compliance, payable and billing team to ensure invoices are raised correctly and on time. Maintain MIS reports on collection, recovery status. Analyse trends and prepare performance reports for management Internal review meetings with Operation team for client outstanding review Debtor aging analysis. Invoicing and Credit/ Debit note approval Assisting and support in Audit and quarterly closing of books Maintaining provisions for sales incentives and doubtful debts, debtors master 3. Client Coordination: Build Strong relationship with clients account and business development team to facilitate smooth functioning of Department. Coordinate Operation Team to address clients' query regarding services. Client account reconciliation and appointment, Reduction in unbilled figures 4. Team Management: Lead and motivate the collection team to ensure smooth functioning of the department. Liaise with the Legal team to initiate legal recovery was needed. Role & responsibilities