Jobs
Interviews
Stayinfront

StayinFront is a leading global provider of mobile, cloud-based field force effectiveness and customer relationship management solutions for consumer goods and life sciences organizations. Companies of all sizes, in over 50 countries use StayinFront software to streamline sales operations and reduce the complexity, time and expense associated with field efforts. StayinFront products are seamlessly integrated to provide companies with timely, accurate field data and actionable insights, enabling field reps and management to Know More, Do More and Sell More. Headquartered in Fairfield, New Jersey, StayinFront has offices in Chicago, Canada, the United Kingdom, Turkey, Ireland, India, Australia, Poland, Singapore, and New Zealand. Through its StayinFront Retail Data Insight subsidiary, StayinFront delivers stand alone and tightly integrated actionable insights and guided selling by analyzing retail data to brand managers and sales forces around the globe. For more details about StayinFront products and solutions, visit www.stayinfront.com.

Jobs Reviews Interview Questions Photos
1 Job openings at Stayinfront
Trainee L2 Support Engineer

Gandhinagar

0 - 1 years

INR 1.75 - 2.25 Lacs P.A.

Work from Office

Full Time

Narrative Description: Working in Level 1/2 support environment, the Level 2 Support Engineer is an individual that is capable of addressing a large majority of support issues raised by the Level 1 and StayinFront customers via Phone, Email, and Ticketing portal. Role & responsibilities: Resolve all Level 1/2 issues or provide a suitable workaround within a specific time period. Ensure all emails and calls are answered in a timely manner and follow up on each issue to closure. Identify the root cause of issues and data defects. Escalate issues as needed to Level 3 within a specific time period and follow up with a view to close. Ensure all tickets meet the targets for resolution, escalation, documentation, and completion. Deliver world-class support to StayinFront customers by being responsive, proactive, and professional in all interactions. Meeting SLAs and other customer satisfaction targets. Monitoring and maintaining the production environments. Daily administration and support of StayinFront applications and servers. Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledge base articles. Follow up on and take responsibility for unresolved issues and escalations. Perform other duties as assigned. Essential Qualifications: Graduate with good knowledge on Computer Applications Essential Requirements: Outstanding organizational skills and the ability to work in a team environment. Ability to effectively prioritize and escalate customer issues as required. Ready to work flexible shifts Ability to work independently and complete assigned tasks under limited supervision. Highly self-motivated with a keen attention to detail. Strong problem-solving skills. Desirable Requirements: Strong documentation and reporting skills Multilingual communication ITIL Foundation Certification

FIND ON MAP

Stayinfront

Stayinfront logo

Stayinfront
|

IT Services and IT Consulting

Fairfield NJ

201-500 Employees

1 Jobs

Company Reviews

View Reviews
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store

Similar Companies

Job Titles Overview