L2 Support Engineer Working in Level 1/2 support environment, the Level 2 Support Engineer is an individual that is capable of addressing a large majority of support issues raised by the Level 1 and StayinFront customers via Phone, Email, and Ticketing portal. Responsibilities: Resolve all Level 1/2 issues or provide a suitable workaround within a specific time period. Ensure all emails and calls are answered in a timely manner and follow up on each issue to closure. Identify the root cause of issues and data defects. Escalate issues as needed to Level 3 within a specific time period and follow up with a view to close. Ensure all tickets meet the targets for resolution, escalation, documentation, and completion. Deliver world-class support to StayinFront customers by being responsive, proactive, and professional in all interactions. Meeting SLAs and other customer satisfaction targets. Monitoring and maintaining the production environments. Daily administration and support of StayinFront applications and servers. Document and maintain all issues in the provided system for future references. Also, document FAQs, Best practice guidelines and Knowledge base articles. Follow up on and take responsibility for unresolved issues and escalations. Perform other duties as assigned. Able to work in rotational shifts Essential Qualifications: Bachelor's in Computer Applications / BCA Required. Essential Requirements: Outstanding organizational skills and the ability to work in a team environment. Ability to effectively prioritize and escalate customer issues as required. Ready to work flexible shifts Ability to work independently and complete assigned tasks under limited supervision. Highly self-motivated with a keen attention to detail. Strong problem-solving skills. Perks and Benefits Exposure to working in a Global Client Support environment Annual Retention Bonus Fair Appraisal and Promotions Career advancements Timely Rewards and Recognition Work-Life Balance Health Insurance benefits Job Types: Full-time, Permanent, Fresher Pay: ₹180,000.00 per year Benefits: Commuter assistance Health insurance Paid sick time Paid time off Provident Fund Shift: Day shift Evening shift Morning shift Night shift Rotational shift Work Days: Monday to Friday Application Question(s): Are you located in Gandhinagar / Ahmedabad or near by these cities? Are you willing to work in rotational shifts? Have you done your Bachelor's with BCA / Computer Engineering Field? Work Location: In person
You will be working closely with a program manager to manage release timeframes, including providing accurate time estimates for coding efforts. It is essential to adhere to prescribed development practices to ensure the production of high-quality code with minimal defects. Your responsibilities will involve contributing to all aspects of the finished product, including coding, documentation, training, and supporting literature. Additionally, you will be required to support and maintain existing released products and collaborate effectively within a product-focused team when necessary. As part of your role, you will need to estimate coding efforts accurately, configure models, write code, fix bugs, resolve issues, and perform data manipulation as needed. It is crucial to address support issues effectively and communicate progress and challenges proactively. Furthermore, maintaining comprehensive documentation throughout the development process is key to success in this position. To qualify for this role, you should have a graduate degree in computer science or information technology. Final-year students in the aforementioned specializations who are scheduled to take their final exams this year are also eligible to apply. Fresh graduates or final-year students with knowledge of C#, VB/VB.Net, and relational databases such as SQL Server, Oracle, or Sybase are encouraged to apply. An overall understanding of business computing environments and experience with applications like Microsoft Office is preferred. Strong written and spoken English skills are necessary to accurately interpret and query specifications. About the Company: StayinFront India, located in Infocity, Gandhinagar, is a wholly owned subsidiary of StayinFront Inc., USA. StayinFront is a prominent global provider of enterprise-wide customer relationship management (CRM) solutions, decision support tools, and e-business systems. It is recognized as a strategic CRM partner by leading organizations in various industries worldwide, including life sciences, consumer goods, and financial services. StayinFront's solutions have a global presence, with implementations in over twenty countries and twelve languages. StayinFront India is in the process of building a high-caliber software development team exclusively for its R&D center in NZ and offices in eight different countries. As a part of this team, you will have the opportunity to work with cutting-edge technology and play a direct role in creating and enhancing industry-leading CRM solutions. The company's GAMP4 and ISO-compliant quality processes will provide you with the ideal environment to improve and excel in your skills.,