Role & responsibilities Respond to customer queries via email, providing prompt and professional resolution. Allocate incoming payments from B2B customers accurately against outstanding invoices. Carry out batch invoicing, ensuring accuracy and timeliness. Adhere to internal processes and systems to ensure effective debt recovery and minimize overdue accounts. Handle client queries related to invoicing and credit control, maintaining high standards of customer service and meeting agreed service levels. Liaise with Business Development Managers and other internal departments as needed to resolve account issues. Perform BSP (Billing and Settlement Plan) reconciliation. Create and maintain accurate and up-to-date credit control reports. Proactively chase overdue and overlimit accounts to ensure timely payments. Execute other ad hoc duties as assigned by the management team. Adhere to processes and systems which lead to the efficient recovery of debt, minimizing debtor days/overdue debt. To deal with client queries in relation to invoicing and credit control efficiently, delivering excellent customer service, ensuring that requirements are met and SLAs achieved. To assist the Credit Control Manager and Senior Credit Controller with all aspects of credit management, including liaison with Business Development Managers and other areas of the business as required. To assist the offshore team with collections and client queries as required. To ensure that audit requirements are met. Other ad hoc duties as required. Preferred candidate profile Credit control experience. Good excel skills and knowledge of other Microsoft Applications Strong communication skills able to work with both external and internal customers. Problem solving skills Background in Travel industry would be an advantage.