Staff UX Designer

Job summary

As a Staff UX Designer, you lead the design strategy and implementation for one of our core portfolio products. You are an expert user of multiple design tools, skilled in leveraging a range of AI solutions to support and advance your craft, a mentor for less senior designers, and a confident storyteller and presenter. You excel at product discovery and user research, bringing rigor and evidence to your designs and innovation efforts. You're an excellent partner to cross-functional team members and represent UX in product strategy meetings, effectively communicating the voice of our customers.

What you will do

• Develop and prioritize customer use cases and pain points for your product area
• Partner with PM and dev leads to negotiate and champion UX requirements and best practices
• Conduct various types of research with customers, colleagues, and stakeholders to develop innovative design solutions and future project features
• Collaborate with teams outside your product area to ensure a cohesive experience across the DigiCert product suite
• Drive the team's plan for completing UX initiatives and provide transparent and frequent communication
• Develop innovative data-driven designs that accomplish published business goals
• Mentor and support junior designers
• Effectively and efficiently communicate research, concepts, and plans to leadership
• Present to executive leadership, using quantitative and qualitative data to influence product roadmap decisions and priorities

What you will have

• 8+ years of hands-on UX experience demonstrating increasing levels of responsibility
• Experience creating and conducting external user research with customers
• Expertise in commonly used industry patterns and interaction design
• Experience working on a complex technical B2B product suite
• A portfolio demonstrating the use of data to drive design decisions
• Experience using Figma to deliver prototype concepts and dev-ready designs
• Hands-on experience with AI-assisted tools across a range of use cases, including visual prototyping and refining written content
• Exceptional communication and collaboration skills with a demonstrated history of leading large-scale design initiatives to success
• A passion for collaborating across disciplines and fostering inclusive design processes

Nice to have

• Experience using Pendo
• Experience in cybersecurity

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support