Sri Annapoorneshwari

We are seeking an experienced and motivated Telecaller to join our banking collection and loan recovery team. The role involves contacting customers over the phone to remind them of overdue payments, resolving queries, and ensuring timely recovery while maintaining a positive customer relationship. Responsibilities: Make outbound calls to customers with overdue loan/credit payments. Remind and educate customers about their payment obligations. Negotiate and persuade customers to make payments promptly. Maintain accurate records of customer interactions and follow-up actions. Escalate unresolved cases to the concerned department as per company policy. Achieve daily/weekly/monthly targets for collections. Ensure adherence to company policies and compliance norms during communication. Requirements: Minimum 1 year of experience in telecalling, collections, loan recovery, or a related field. Qualification: Graduate/10th/12th pass. Strong communication and persuasion skills in regional/local language & basic English. Ability to handle difficult conversations professionally. Target-oriented mindset with a positive attitude. Benefits: Opportunity to work with a reputed banking process. Incentives based on performance. Career growth opportunities within the organization.