Sr. Service Manager - Inverter

Key Responsibilities:

Service Operations Leadership

• Manage and lead service teams for inverter maintenance, repair, and troubleshooting.
• Develop and implement service strategies, protocols, and standard operating procedures (SOPs) for inverter servicing.
• Ensure timely resolution of customer complaints and technical issues, maintaining high service quality and customer satisfaction.

Team Management & Development

• Recruit, train, and mentor field service engineers and technicians.
• Allocate resources effectively to meet service agreements and targets.
• Foster a culture of continuous learning and technical excellence within the team.

Performance Monitoring & Reporting

• Monitor key performance indicators (KPIs) such as system uptime, response time, and mean time to repair (MTTR).
• Prepare regular service reports and dashboards for senior management.
• Analyze service trends and recommend improvements to reduce downtime and enhance product reliability.

Customer & Stakeholder Engagement

• Act as the primary point of contact for key customers regarding service delivery and warranty claims.
• Coordinate with sales, procurement, and technical teams to support new installations and commissioning activities.
• Manage vendor relationships for spare parts supply and technical support.

Continuous Improvement & Innovation

• Drive initiatives for process improvement, cost optimization, and enhanced service delivery.
• Stay updated with latest inverter technologies, firmware updates, and industry best practices.
• Collaborate with R&D and product teams to provide field feedback for product enhancements.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics, or related discipline
• Certifications in solar PV systems, power electronics, or inverter technologies are a plus

Experience:

• 812 years of experience in inverter or power electronics service management, preferably in solar or renewable energy sectors
• Proven track record in managing large service teams and multi-site operations

Key Skills:

• Deep technical knowledge of inverter systems and power electronics
• Strong leadership and team management skills
• Excellent problem-solving and customer service orientation
• Effective communication and stakeholder management
• Familiarity with service management software and reporting tools