Job
Description
Your day to day Customer Insights Gathering Conduct qualitative and quantitative research, including customer outreach data and behavioral analytics to understand customer needs, pain points, and preferences. Data Analysis & Reporting Analyze customer feedback and market data to identify trends, insights, and actionable recommendations. Present findings to key stakeholders in an easily digestible format. Product Design Collaboration Work closely with product designers to ensure that customer insights are incorporated into the design process, contributing to wireframes, prototypes, and user flows that align with customer needs. Cross-functional Collaboration Partner with product managers, developers, and other stakeholders to ensure that customer insights are effectively integrated into the product roadmap and design iterations. Influence Product Strategy Provide recommendations to guide product direction and influence design choices, contributing to the creation of products that meet user needs and align with business objectives. Usability Testing Collaborate on usability testing to ensure that designs meet customer expectations and are intuitive to use. Continuous Improvement Stay up-to-date on industry trends and best practices in customer research, design thinking, and UX/UI to continuously refine approaches. What do you need to bring- Bachelor s degree in a relevant field such as Marketing, Product Design, or Business Management. Proven experience in customer research, user experience design, or a related field. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and presentation skills to share insights and recommendations with various teams, including senior leaders, with focus on creating compelling stories that lead to action Experience working with product design teams, influencing design decisions based on customer insights. Familiarity with tools like user testing platforms, wireframing, prototyping, and analytics tools (e.g., Figma, Adobe XD, Google Analytics, Looker). Ability to work in a collaborative environment and influence cross-functional teams without direct ownership of the product. Experience with agile methodologies and working in fast-paced, iterative environments. Familiarity with A/B testing, customer journey mapping, and other advanced UX research techniques. Knowledge of the product lifecycle and how insights inform product development.
