Sr. Manager - Day

0 years

2 - 5 Lacs

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

Work Mode

On-site

Job Type

Part Time

Job Description

Exp: 10 – 11 Yrs

Requirement: 1

Job Location: Chennai

  • Managing client communication
  • Coordination between day and night shift operations
  • Identify issues/challenges in the process and fix the root cause
  • Replicate best practices across the organization
  • Manage critical escalations from the client
  • Liaison for the client for the day to day activities
  • Working closely with the manager in resolving complexities in the process
  • Work closely with the client on managing client satisfaction
  • Deliver excellence in client services role

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