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Tata Communications
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Sr Engineer - Global Customer Service Operations

Sr Engineer - Global Customer Service Operations

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Tata Communications

3 - 5 years

Mumbai

Posted:6 days ago

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Job Description

Broad outline of the Role

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications Experience

Graduate with 3-5 years of experience

Other Knowledge Skills

Demonstration of problem-solving skills with Fortinet SDWAN Technology.
Handson experience in IPSEC and BGP
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain

Key Responsibilities

Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.

Skills Required

Customer Queries Service operations SLA Query Customer service Troubleshooting Customer service operations Fortinet

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Work Mode

Work from Office

Job Type

Full Time

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Chennai

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Sr Engineer - Global Customer Service Operations