Sr Engineer - Cloud Operations

Broad outline of the Role

• Responsible for managing Linux and Kubernetes infrastructure by handling incidents, service requests, changes, and operational activities while ensuring SLA compliance.

• Diagnose and resolve technical issues, maintain platform availability, perform routine maintenance, and support production environments.

• Collaborate with Platform, Network, Storage, Security, and Application teams to ensure timely issue resolution and seamless service delivery.

Minimum Qualifications & Experience

• Graduate with 1-3 years of experience

Other Knowledge & Skills

• Strong expertise in Linux administration, Kubernetes cluster management, and container technologies (Docker/containerd).
• Proficient in troubleshooting Linux, Kubernetes, networking, storage, and application issues, with strong RCA skills.
• Experience with monitoring tools (Prometheus, Grafana, ELK) and ITSM/ticketing tools ServiceNow.
Good understanding of security best practices, patch management, Kubernetes upgrades, and cross-functional collaboration.

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Key Responsibilities
1. Manage and resolve Linux and Kubernetes incidents, service requests, and change requests within SLA.

2. Troubleshoot Linux OS issues, including CPU, memory, disk, networking, file systems, and service failures.

3. Monitor infrastructure and cluster health using monitoring and logging tools, responding promptly to alerts.

4. Perform Linux patching, Kubernetes upgrades, node rollouts, and routine maintenance activities with minimal downtime.

5. Collaborate with Platform, Network, Storage, and Application teams to resolve complex technical issues.

6. Support security and compliance activities, including user access management, certificate renewal, vulnerability remediation, and configuration hardening.