Assistant Manager - Global Network Operations

POSITION DESCRIPTION SUMMARY

Position Title: IZO Multi Cloud Connect & Orchestration (B3 -1)

Location – Pune

Experience - 3-6 Years

I) Position Summary:

a) Key objective / Purpose of the job:

Provide L1/L2 operational support, incident management, service monitoring, and provisioning support.

Troubleshoot RHEL, APIs, Django, MySQL, NGINX, Gunicorn, Docker, Kubernetes and middleware services.

Support Cisco NSO, Cisco SCCM, ONAP, Equinix, BMX and Assure1 integrations.

Perform network troubleshooting for MPLS VPN, BGP, OSPF, Cisco Routers, Cisco Switches and SD-WAN.

Use Prometheus, Zabbix, Grafana, Datadog, Dynatrace and New Relic for monitoring and observability.

Develop Python-based operational automations and participate in RCA activities.

Technical Skills: RHEL, Python, REST API, Docker, Kubernetes, Django, MySQL, NGINX, Gunicorn, Cisco NSO, Cisco SCCM, TCP/IP, MPLS VPN, BGP, OSPF, Cisco Routing & Switching, SD-WAN, Prometheus, Zabbix, Grafana, Datadog, Dynatrace, New Relic.

b) Major activities:

1. Service Monitoring & Event Management (25%)

• Monitor platform health, application availability, and service performance.
• Manage alerts generated from Prometheus, Zabbix, Grafana, Datadog, Dynatrace, and New Relic.
• Perform proactive health checks and take preventive actions.
• Monitor Middleware, API Gateway, NSO, SCCM, ONAP, and Southbound integrations.

2. Incident & Service Request Management (20%)

• Handle incidents, service requests, and operational escalations.
• Perform first-line diagnosis and troubleshooting.
• Restore services within agreed SLA timelines.
• Coordinate with Engineering, Product, and Vendor teams for issue resolution.

3. Platform & Application Support (15%)

• Support RHEL-based production environments.
• Troubleshoot Django, NGINX, Gunicorn, MySQL, Middleware, and API-related issues.
• Validate application deployment and service availability.
• Review logs and identify root causes of service degradation.

4. Orchestration & Provisioning Support (15%)

• Support customer provisioning and service lifecycle activities.
• Troubleshoot Cisco NSO, Cisco SCCM, ONAP, BMX, and Equinix integrations.
• Validate service orchestration workflows and provisioning outcomes.
• Support order fallouts and provisioning failures.

5. Network Operations Support (10%)

• Perform basic network troubleshooting.
• Investigate MPLS VPN, BGP, OSPF, SD-WAN, routing, switching, and connectivity issues.
• Validate end-to-end traffic flow across customer and provider networks.
• Support service activation and connectivity verification activities.

6. Automation & Continuous Improvement (10%)

• Develop operational scripts using Python.
• Automate repetitive monitoring and reporting tasks.
• Improve operational efficiency through tooling enhancements.

7. Documentation & Knowledge Management (5%)

• Maintain runbooks, SOPs, and known error databases.
• Update troubleshooting guides and operational documentation.
• Participate in knowledge-sharing sessions.

II) Person Specification:

a) Essential Qualifications & Certifications:

Bachelor’s degree in electrical, Electronics, Telecommunications

Preferred Certifications

• RHCSA / RHCE
• CCNA
• Kubernetes (CKA/CKAD)

b) Requisite Skills: