Sr. Business Analyst - Digital Customer Experience

You are Zoetis, a leading manufacturer of Animal Health products and services across the full care spectrum. The Zoetis Tech and Digital (ZTD) organization is evolving to offer top-tier solutions to a rapidly growing business landscape. As a Senior Business Analyst - Digital Customer Experience, you will play a pivotal role in supporting and enhancing our Digital Customer Experience platforms. Your responsibilities will include: - Leveraging your expertise in the web Digital Customer Experience domain to deliver effective solutions for Zoetis. - Collaborating closely with external service providers, Zoetis ITS, and Zoetis Business to implement Digital Customer Experience applications globally. - Defining necessary policies, procedures, and standards to uphold a cohesive global Digital Customer Experience applications environment. - Providing Business as Usual support for Digital Customer Experience applications, encompassing break fixes and change requests. - Engaging with various functions" representatives to ensure seamless end-to-end process integration and consistency. - Developing, prototyping, testing, and implementing solution enhancements to elevate stability, usability, and functionality for end users in alignment with business goals. Requirements: - Bachelor's or Master's degree in computer science or related field, or equivalent work experience in web development. - 5+ years of hands-on experience in requirements gathering within the Digital Customer Experience realm. - SCRUM certification is desirable. - Ability to thrive in a globally distributed setting. - Proven track record of delivering in a dynamic, team-oriented environment. - Proficiency in comprehending customer challenges, navigating to resolutions, and effectively communicating processes and solutions. - Demonstrated ease in engaging with personnel at all organizational levels. - Familiarity with work management tools such as Jira and ServiceNow is advantageous. Technical Skills: - Proficiency in strategizing and implementing Headless CMS Capabilities. - Experience in managing multiple CMS platforms is a plus. - Advanced knowledge of Spring frameworks, Akamai, and API Gateway Frameworks. - Strong analytical, prioritization, interpersonal, problem-solving, and presentation capabilities. - Familiarity with Agile methodology and working in fast-paced Scrum environments. - Experience collaborating with stakeholders from business, marketing, and editorial teams. - Excellent verbal and written communication skills. Join Zoetis in our mission to enhance animal care and well-being worldwide. As a Fortune 500 company and a global animal health leader, we are dedicated to developing and commercializing vaccines, medicines, diagnostics, and technologies for companion animals and livestock. Our vibrant culture, centered on our Core Beliefs, is committed to nurturing our employees" careers, connections, and well-being. We provide competitive healthcare and retirement benefits, along with various wellness programs and policies to support every aspect of our employees" lives, from health to finances to family and lifestyle resources.,