Splendid Techno Solutions

Role Overview: As a Customer Service Officer located in Navi Mumbai, you will be responsible for managing customer support queries, ensuring customer satisfaction, maintaining a positive customer service experience, and handling day-to-day interactions with clients. Your role will involve documenting and resolving customer issues promptly while providing feedback to improve services. Key Responsibilities: - Manage customer support queries effectively - Ensure customer satisfaction and maintain a positive customer service experience - Handle day-to-day interactions with clients and address their needs - Document and resolve customer issues promptly - Provide feedback to improve services Qualifications: - Strong interpersonal skills with the ability to build rapport and maintain professional relationships with clients - Proven expertise in customer satisfaction and customer experience management - Competence in customer service and customer support practices - Excellent verbal and written communication skills in English; knowledge of local languages is a plus - Ability to handle conflicting priorities and solve problems effectively - Previous experience in a customer service role is preferred - Bachelor's degree in any discipline or equivalent work experience,