Specialist

Position is responsible for addressing Service-related inquiries and escalations received in AH Advocate shared mailbox.

• Work with A&H Service Operations (Stateside) team members to manage inquiries for the business, acting as the internal contact for receiving and resolving issues related to the A&H products.
• Responsible for initial review of all emails determining escalations or inquiry & segregate them as per 1st or 2nd level handling.
• Respond to the request (inquiries) over email basis inputs received in submission template
• Triage requests for 2nd level team in case it is not handled at 1st level team
• Interpersonal and Organizational skills.
• Manage and ensure SLAs are met.
• Client Interaction basis process requirement
• Ensure compliance with internal policies and procedures, external regulations and information security standards.
• Work with supervisors for process deliverables.
• Ability to provide process performance data and reporting, specific to process

Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!