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Posted 8 months ago. This role may no longer be accepting applications.
Barclays logo

Specialist Customer Care

0 years

Noida Uttar pradesh India

Posted:8 months ago

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Job Description

Embark on a transformative journey as Specialist Customer Care at Barclays, where you will play a pivotal role to manage operations within a business area and maintain processes with risk management initiatives. You will take ownership of your work and provide first-class support to our clients with expertise and care.

Key Critical Skills Required For This Role Include

  • The ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.
  • Proven experience in Customer service role in voice or back office process.
  • Conflict resolution skills and the ability to handle difficult or emotional conversations.
  • Experience in analyzing workflows, optimizing procedures and delivering high quality service.
You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.This role is based out of Noida.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Skills Required

conflict resolution business acumen digital and technology strategic thinking optimizing procedures change and transformation customer service risk management analyzing workflows

Work Mode

On-site

Job Type

Full Time

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