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Cognizant
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SPE-CX-Multi Channel Helpdesk

Posted 9 months ago. This role may no longer be accepting applications.

SPE-CX-Multi Channel Helpdesk

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cognizant

1 - 3 years

Gurgaon Haryana India

Posted:9 months ago

Job Description

Educational Qualification

Should have done Graduation from any stream

Qualification/Experience

1+ years of experience in digital marketing with a strong focus on Google Ads.
Proven track record of success in managing complex Google Ads campaigns for large or enterprise-level clients.
In-depth knowledge of Google Ads features, and best practices across all campaign types (search, display, video, shopping).
Experience in customer facing support roles in Phone, Chat and Email channel
A passion for staying up to date on the latest Google Ads developments and industry trends.

Responsibilities

Support Real Time internal teams, handle escalated cust issues and close with the clients, 24/7 support to the agents to enable them to provide timely and accurate resolution.
Deep dive into client campaign data to identify performance opportunities and areas for improvement.
Stay up to date on the latest Google Ads features and product updates, translating them into actionable strategies for clients.
Identify and document best practices from consults data specifically relevant to the Platinum client
Product Expertise: Stay informed about current trends and best practices in the digital advertising landscape.

Skills -

In-depth knowledge of the Google products and services in scope of Troubleshooting
Passion for the product and the customer
Excellent analytical skills with the ability to interpret complex campaign data and identify trends.
Strong communication skills, with the ability to explain technical concepts in a clear and concise manner.
Experience collaborating with clients at a strategic level and building strong relationships.
Understanding of advertiser's needs and behavior
Ability to identify and prioritize process improvement opportunities
Active listening and understanding customer needs

Requirement

should be ok to work in rotational/night shiftsShould be ok to work from office

Skills Required

google ads analytical skills digital marketing troubleshooting

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Google and Meta ads (PPC)

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Work Mode

On-site

Job Type

Full Time

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SPE-CX-Multi Channel Helpdesk