Spark Management Services

Debt Recovery & Collection Contact customers with overdue accounts via calls, emails, letters, or field visits. Negotiate repayment terms and settlements while adhering to company policies. Initiate recovery actions on delinquent accounts in line with legal and organizational guidelines. Maintain a regular follow-up system to track repayment progress. Loan Monitoring & Analysis Identify early warning signals of default and take preventive measures. Review loan accounts to ensure timely repayment. Prepare recovery reports and update management on recovery status. Customer Relationship Management Maintain professional communication with customers to ensure goodwill during recovery. Educate clients about repayment obligations and consequences of default. Resolve disputes and grievances regarding loan repayments. Compliance & Documentation Ensure adherence to RBI, NBFC, or banking regulations (if applicable). Maintain accurate records of all communications and recovery actions. Prepare and file legal documents for cases requiring litigation. Team Collaboration Work with branch staff, legal teams, and recovery agents to maximize recovery. Provide inputs to credit and risk departments on repayment behavior trends.