985 Sop Jobs - Page 17

We’re seeking a seasoned Senior HR & People Operations Executive to build and lead HR processes at our fast-growing algorithmic trading firm. This is a strategic, hands-on role where you’ll design systems, drive talent initiatives, foster culture.

Roles and Responsibilities Maintain documentation related to quality control procedures, including inward, In-process & Outward product quality reports, QMS Systems reports, SOPs and work instructions. Conduct quality audits at incoming material inspection points to ensure compliance with company standards. Monitor production processes to identify areas for improvement and implement corrective actions. Collaborate with cross-functional teams to resolve issues related to product quality, manufacturing process, or supplier performance. Ensure timely completion of all tasks assigned by supervisors while maintaining high levels of accuracy and attention to detail. Desired Candidate Profile 1-5 years of experience in a similar role within an manufacturing / electronics industry setting (preferably). Diploma/B. Tech/B.E. degree in relevant field (e.g., Electronics, Computers). Strong understanding of QC principles, manufacturing quality, manufacturing process, product quality, in-process quality, final quality, incoming quality control concepts.

About Company Founded in 2011, ReNew, is one of the largest renewable energy companies globally, with a leadership position in India. Listed on Nasdaq under the ticker RNW, ReNew develops, builds, owns, and operates utility-scale wind energy projects, utility-scale solar energy projects, utility-scale firm power projects, and distributed solar energy projects. In addition to being a major independent power producer in India, ReNew is evolving to become an end-to-end decarbonization partner providing solutions in a just and inclusive manner in the areas of clean energy, green hydrogen, value-added energy offerings through digitalisation, storage, and carbon markets that increasingly are integral to addressing climate change. With a total capacity of more than 13.4 GW (including projects in pipeline), ReNew’s solar and wind energy projects are spread across 150+ sites, with a presence spanning 18 states in India, contributing to 1.9 % of India’s power capacity. Consequently, this has helped to avoid 0.5% of India’s total carbon emissions and 1.1% India’s total power sector emissions. In the over 10 years of its operation, ReNew has generated almost 1.3 lakh jobs, directly and indirectly. ReNew has achieved market leadership in the Indian renewable energy industry against the backdrop of the Government of India’s policies to promote growth of this sector. ReNew’s current group of stockholders contains several marquee investors including CPP Investments, Abu Dhabi Investment Authority, Goldman Sachs, GEF SACEF and JERA. Its mission is to play a pivotal role in meeting India’s growing energy needs in an efficient, sustainable, and socially responsible manner. ReNew stands committed to providing clean, safe, affordable, and sustainable energy for all and has been at the forefront of leading climate action in India. Job Description Review and approval of contractor’s FQAPs. Assuring implementation of Quality Plan. Inspection and audit of TL construction work including substation as per FQAP and checklists. Follow up of Quality observations/NCs and timely closure with contractor. Quality audits and Quality checks during erection of Towers. Quality inspection during stringing activity and experience in final checking of towers. Monitoring and planning the Site quality inspections through TPAs. Monitor and review all the Civil activities at site like material incoming, in-process activities, testing and commissioning. Inspection of Transmission line tower parts line templates angles and Bolts etc. Monitoring overall project quality control and quality assurance. Inspection of incoming materials (IMIR) Knowledge of relevant IS codes related to civil works. Preparation of NCs if any, find out root cause, proposed corrective action and suggest preventive action. Review of Drawings, SOP, FQP, Check list, etc. Implementing the QA/QC management system at the site. Provide daily & weekly feedback to project, and quality manager regarding progress reports, inspection & test status, quality issues & NC status. Preparing IMIR, Cube register, test reports for materials. Documentation and testing as per QAP & ITP Directly coordinating with the contractors regarding project activities such as construction, maintenance, support, documentation, and testing activities to ensure compliance with specifications, codes, and client requirements. Providing on job quality training. Reporting and documentation as per Indian Standards Auditing and documentation. Skills to do commissioning and testing. 3rd party inspector and contractor- management. Knowledge of Reinforced Cement Concrete, concrete cube test validation, NDT & core test. Knowledge of relevant IS codes of civil and structure works. Knowledge of raw material testing for civil construction works at site and lab.

I am hiring this position for one of our Life Insurance client. Candidates having minimum 2-3 years of experience in Policy Servicing role in Customer Service with Life Insurance company will only be preferred. Role & responsibilities Handling company-initiated payout i.e. survival benefit, Maturity and Discontinuance • Daily reconciliation to ensure customer is getting payout within predefined TAT. Daily MIS to senior management to create visibility. 100% payout through e-mode Timely amendment of SOP as and when process changes Key Focus areas: Adherence of TAT 100% payout through e-mode. Accuracy of payout Zero escalation and delay Preferred candidate profile Good written and verbal communication Good MS office experience specially MS excel and PowerPoint Good logical reasoning 2-3 years of experience in life insurance domain

Focus on NEW PRODUCT IMPLEMENTATION, NEW PRODUCTS TRANSFER to MASS RODUCTION, PREPARE WORK INSTRUCTION, SOP, PN CREATION, ECR, PCO, PCBA FAULTY ANALYSIS, PRODUCT/PROCESS FAILURE RCCA, SMT PROCESS, PROCESS AUTOMATION, JIGS & FIXTURES DESIGN, ESD, CFT Required Candidate profile DIP/BE Only FEMALE 5+yrs exp into PROCESS ENGINEERING, preferably with EMS/Auto Electronics units Strong exp in PCBA & SMT Process must Strong skills in PCBA DESIGN, CAN BUS, GUI, GERBER, SMT, ALTIUM Perks and benefits Excellent Perk. Send CV to cv.ch2@adonisstaff.in

He or She will also be responsible forAdhering to the Standard Operating Procedures specified for the process.Meet the specified productivity and quality targets Having complete and updated product knowledge, and on being well acquainted with the product. Maintaining accuracy of information given to customers.Ability to understand core issue and reply back to the customer with a satisfactory opener and closure To work as per the compliance of the customer requirements.To be a team player and achieve individual and team goalsGood email writing skills in English, should be able to comprehend and respond to the customer accuratelyComputer Literate.Diploma or Degree in the travel field desirablePreferably worked in an agency dealing with customer service and complaints.Good spoken Verbal & written communication skills.Reading between the lines.Team players with a disposition to learn. Good grasping ability and Logical reasoning.Customer centricity. Adaptability and responsibility. Qualifications Graduate Job Location

Communicate with clients and follow end customer protocols during inspections Educate inspectors based on client procedures and SOP requirements Handle end customer accounts professionally and without complaints Maintain clear and effective communication with all stakeholders Ensure inspections align with client expectations and standards Demonstrate problem-solving and decision-making abilities in client interactions Key Results Areas (KRAs) & Key Deliverables Maintain good client communication and account handling Ensure no customer complaints by following procedures accurately Technical / Behavioral / Managerial / Critical Skills Desired Textile background Experience in production and quality control Strong communication skills Good decision-making ability Effective problem-solving skills Responsible and honest work ethic Qualifications Degree or diploma in Textiles

Review social audit reports as per various standards, schemes, and codes of conduct of retailers Ensure timely completion and delivery of audit report reviews within defined TAT Conduct technical reviews of social audit reports professionally Follow guidelines, SOPs, and requirements of multiple standards and schemes Maintain quality and accuracy in report assessments Align review work with internal processes and client expectations

Plan, organize, and control lab operations including resource allocation, scheduling, and quality system maintenance on a round-the-clock basis Prepare and validate SOPs; provide training and guidance to laboratories Manage resources efficiently and control costs without compromising service quality Ensure technical competency in laboratory activities Hands-on experience with ICP, AAS, XRF, and Spark Spectrometer Maintain the laboratory management system in compliance with ISO/IEC 17025 and coordinate with accreditation bodies and SGS global standards Coordinate with shift in-charges to ensure effective operations and timely deliverables Participate in national and international proficiency testing and inter-lab studies; ensure timely reporting Implement quality systems at onsite (client) laboratories Conduct quality and HSE audits at onsite and outsourcing labs Implement ISO 17025 at client locations

We are seeking a proactive and detail-oriented Client Operations Specialist to act as a bridge between our parent organization and client companies. This role ensures seamless onboarding-to-exit lifecycle management for consultants deployed at client sites, while strictly adhering to defined processes, governance, and compliance protocols. Role & responsibilities Act as the single point of contact between the parent company and the client for all operational and administrative requirements. Initiate and manage onboarding activities such as raising tickets for new joiners, securing approvals for email creation, and coordinating IT asset allotments. Ensure timely drafting, reviewing, finalization, and approval of Statements of Work (SOWs) in alignment with internal and client protocols. Track and manage Purchase Order (PO) approvals and consultant timesheets for billing and compliance. Handle ad hoc requirements from both client and parent company, ensuring responsiveness and closure. Collaborate with multiple departments (HR, IT, Finance, Delivery, Procurement) to ensure all checkpoints are met across the consultant lifecycle. Drive and maintain process documentation, process mapping, SOPs , and workflows. Promote and ensure strict adherence to governance protocols, audit requirements , and internal controls. Create periodic status reports and dashboards related to onboarding, asset status, PO, timesheet tracking, etc. Preferred candidate profile Bachelor's degree in Business administration, HR, or related field Immediate Joiners are preferred 35 years of experience in client-facing operations , preferably in an IT/Staffing/Consulting environment Prior experience working with vendor-partner or managed service models is highly desirable

* Prepare financial statements & tax returns * Conduct internal audits & external audits * Manage accounts payable & receivable * Ensure compliance with SOPs * Allocating work and daily monitoring the progress from junior accountants

Serve as the main liaison between the company and designated key clients. • Understand the client’s supply chain needs and develop tailored logistics solutions. • Coordinate with internal teams (operations, warehouse, transport, customs, etc.)

• Serve as the main liaison between the company and designated key clients. • Understand the client’s supply chain needs and develop tailored logistics solutions. • Coordinate with internal teams (operations, warehouse, transport, customs, etc.)

Skill required: Trust & Safety - Content management Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for "1. Strong coping, emotional resilience, and stress-management skills2. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.3. Strong knowledge of content policies, community guidelines, and online safety practices4. Leadership and Management Skills: 5. Strong leadership qualities to guide and motivate team members.6. Ability to delegate tasks effectively and manage workloads.7. Decision-making skills to resolve conflicts and make tough choices.8. Time management and organizational skills to prioritize tasks and meet deadlines.""Communication Skills: 1. Excellent verbal and written communication skills to convey information clearly and concisely.2. Active listening skills to understand team members concerns and provide effective feedback.3. Problem-solving and Critical Thinking:4. Analytical skills to identify issues, assess situations, and find practical solutions.5. Ability to think critically and make informed decisions under pressure.Performance Management:1. Skill in setting performance goals and monitoring team members progress.2. Capacity to provide constructive feedback and coach team members for improvement.Client and Stakeholder Management:1. Strong interpersonal skills to interact with clients and stakeholders.2. Ability to understand client expectations and manage relationships effectively.Attention to Detail:1. Thoroughness in reviewing and validating work for accuracy and quality.2. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:1. Adherence to ethical standards and professionalism in all interactions.2. Commitment to maintaining confidentiality and data security. Roles and Responsibilities: 1. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.2. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.3. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.4. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.5. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. 6. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.7. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.8. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly." Qualification Any Graduation

Role & responsibilities I. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. II. Principal Responsibilities # Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3. Develops and implements procedures to meet quality, quantity, and timeliness standards. 4. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5. Coaches less-experienced staff in learning procedures and insurance knowledge. 6 . Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. III. Minimum Qualifications Experience - 5+ years at least and 1.5+ years as a team lead Education Background - Bachelor Degree (Major) Skills - Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage. Competencies and Behaviors 1 .Train others 2 . Builds team relationships 3 . Communicates effectively 4 . Demonstrates functional excellence 5 . Customer centric

Key Responsibilities: Quality Assurance Leadership Process Improvement Inspection and Testing Supplier Quality Management Customer Quality Management Training and Development Required Candidate profile Bachelor's degree in quality management, Engineering, or a related field. Advanced degree or certifications (CQE, CQM, Six Sigma) Min15 yrs exp in engineering and Min 5 yrs exp in quality management

Role & responsibilities: Manage and support existing franchisees to ensure business alignment with company standards Conduct regular visits and performance reviews of franchise outlets Monitor and analyze franchisee KPIs (sales, customer feedback, compliance) Assist in the onboarding and training of new franchisees Ensure consistent application of company policies, SOPs, and brand guidelines Identify opportunities for growth or improvement in franchise operations Coordinate with marketing, supply chain, and finance teams to support franchisees Resolve operational issues and escalate complex matters when necessary Preferred candidate profile: Excellent communication and interpersonal skills Strong organizational and problem-solving abilities Experience in retail, F&B, or service industry franchising Understanding of budgeting, forecasting, and reporting

Key Responsibilities Product Packaging & Design Coordination - Coordinate packaging requirements based on product specs and marketing needs. - Source vendors for box design, inserts, and accessories as per brand guidelines. - Ensure packaging is aligned with cost, quality, and delivery targets. Vendor Sourcing & Procurement - Identify and evaluate new vendors for product-related accessories, packaging, and components. - Collect quotations, compare rates, negotiate terms, and finalize suppliers. - Maintain vendor performance records and feedback loops for quality and delivery. Operational Support - Track ongoing product development tasks and ensure materials are procured on time. - Liaise between design, product, and warehouse teams for execution readiness. - Ensure all components are ready for new launches or changes in packaging. Documentation & Reporting - Maintain updated records of vendor agreements, rates, and lead times. - Prepare weekly procurement status reports. - Track cost fluctuations and provide inputs for packaging/material optimization. Key Skills Required - Strong coordination & follow-up ability - Vendor negotiation and communication skills - Understanding of packaging materials and procurement cycle - Basic documentation and spreadsheet handling

Dear All, Greetings from Vivo Bio Tech Limited! Job Title: Trainee System Administrator/System Administrator Experience: 0-2 years Location: Pregnapur - Hyderabad MOI: - F2F 6-day week - Alternate Saturdays Week Off Office Timings - 9 AM to 5 PM Designation: Trainee System Administrator Years of Exp : 0 - 2 Yrs Location : Hyderabad Roles and Responsibilities: Configuring and maintaining the networked computer system, including hardware, system software, and applications Ensuring data is stored securely and backed up regularly Diagnosing and resolving hardware, software, networking, and system issues when they arise Replacing and upgrading defective or outdated components when necessary Monitoring system performance to ensure everything runs smoothly and securely Regards, Chandra Kanth | HRD Email - chandrakanth.k@virinchi.com

QC/QA Executive, QC/QA Manager, QC/QA chemist Industry: Ayurvedic Pharmaceutical Qualification: M.sc/M.pharm/B.bharm/B.sc Experience: 7-8/Y in Pharma comp. Salary: best in the industry Skills Required QUALITY CONTROL CHEMIST RESPONSIBILITIES:- Assist in QC stability testing, prepare and maintain stability records and summaries. Involve in training and transfer of methods to and from QC and contract manufacturers as assigned. Modify and validate analytical procedures to meet QCs needs. Support design and development of experimental protocols, SOP’s, etc., consistent with cGMP/GLP. Participate in special projects and department meetings via input, feed Contact :- 9099507270 Ms. Anila Patel [HR Manager]

Role & responsibilities Responsible for operation and maintenance of all utility. Responsible for optimum energy consumption. Responsible for operation and maintenance of machines and equipments in utility area. Responsible for preventive and predictive maintenance of machines and equipments in Utility Area. Responsible for personnel and machine safety. To follow SOP’s. To maintain GMP and cleanliness of utility area. To maintain & Monitoring EMS Practices & its Documents. To maintain facility and equipment’s in good condition. Responsible for maintaining inventory cost in budget. Creation, Actualization, documentation and implementation of energy program (energy goals) Annual preparation and assessment of energy aspects, creation of EnPIs, determination of important energy aspects. Periodic determination of current applicable requirements referring to energy law. Training & Information to staff for optimization of energy consumption. Implementation of energy policy & energy goals. Responsible for Continual Improvement of energy management system. Responsible for acting as Special Job Controller in case of emergency. Monitor & Implement EMS practices for disposal of waste and documentation. Ensures that all the EMS, Energy and OHSAS requirements as per legal register. Identifying the significant environmental aspects and significant OHS hazards through Environment aspect. Impact analysis and risk assessment process for all the activities of the department and Maintain the same in aspect and HIRA register. To monitor data of DPMS and DLSS. To monitor and control of HVAC system operation. Authority: To participate in safety committee. To participate in conservation of resources. To stop any unsafe activity. To participate in reviewing the Quality & Environmental and Occupational Health and Safety And Energy Management System. To authorize work permit in absence of Safety Officer. To prepare purchase requisition, purchase requisition. To ensure regulatory compliance. To initiate & assignee for Change Control & deviation To Provide Necessary resources Like (staff resources, Device & other Resources) as far as required for EnMS. To conduct internal audits as per EMS, OHSMS and EnMS standards requirements. To coordinate with vendor and QA for HVAC re-validations & co-ordination for calibration. Preferred candidate profile Work Experience in Injectable

Job Description Preparation and Maintenance of Pharmacovigilance System Master file (PSMF) for Global, and other regional markets as applicable, including preparation of detailed description of Pharmacovigilance System (DDPS), summary of PV systems etc. Management of PV system master file(s) and regular updates of associated annexures for PV system Manage PV matters for subsidiaries and affiliates across the globe including but not limited to integration of pharmacovigilance and drug safety between DSRM and subsidiaries, development and formation of SOPs and procedures. Perform KPI monitoring and compliance monitoring activities for subsidiaries and other countries where Lupin does not have subsidiary but operates through local partners. Ensure Pharmacovigilance due diligence in matters of mergers and acquisitions. Coordination with vendors, internal and external stakeholders relevant for various DSRM functions Actively contribute to the development of processes, applications and methodologies in the department including continuous process improvement Education Post Graduation in Pharmacy or Pharmacy Work Experience Experienced candidate with 8 plus years of experience in relevant sphere of work which is subsidiary and affiliate management, along with experience of handling diverse PV system master files and global awareness on PV requirements across the globe. Competencies Result Orientation Customer Centricity Stakeholder Management Innovation & Creativity Developing Talent Process Excellence Collaboration Strategic Agility

Executive-CQA Long Description 1. To perform and track the Vendor Qualification Compliance and review for all vendors & AVDs. 2. To review, approve, and extend the Q info for new alternate vendors. 3.To execute vendor Audits, CAPA tracking, and qualification documentation 4.To schedule and monitor the Vendor Audits 5.To work on VQ special projects in coordination with Project IT team 6.To track the project till its implementation and Go Live across all sites Competencies 1. Strategic Agility 2. Innovation & Creativity 3. Customer Centricity 4. Developing Talent 5. Result Orientation Work Experience 5 - 8 years

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities: Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store.

Reporting to Area Operations Manager With a mission to give India a vision, Lenskart.com is India's fastest growing eyewear company. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers eye powers. About the Role A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store. Responsibilities : Customer focus: Driving Net Promoter Score ( NPS ) Greeting customers when they enter store and coaching the team to do the same Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team Striving to have long lasting and fruitful relationships with each of our customers Driving sales vs. plan Driving the sales of the store to meet the allotted targets by allocating the targets to the staff Developing a culture of high sales performance expectations, i.e. Sales Leadership Motivating and inspiring the field team to drive for results Assessing field capability and establish performance priorities at group level People development (Attrition Control) Assisting in recruiting and selecting high potential staff Providing effective on-the-job training and guidance to team members making use of company training modules Delivering clear, motivating and constructive feedback in a timely manner to all retail associates Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan Understanding the reasons for attrition and taking measures to control it Cash & Inventory management Monitoring cash reconciliation to ensure there is no mismatch of store funds Ensuring availability of required merchandise and services Conducting stocktakes regularly Ensuring the staff at store level has basic understanding of POS System to ensure transactions are properly and effectively processed Performing the necessary quality checks for the new products Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customer Supervision Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards SOP adherence & implementation Ensuring that all SOPs for retail are implemented successfully and adhered to by store employees Updating colleagues on business performance, new initiatives and other important issues Scheduling the teams shift timings to meet the stores business needs and demands Ensuring staffing levels are adequate to effectively operate the store Store upkeep & maintenance Maintaining the store as per Lenskart standards, regularly cleaning the frames and other equipment at the store Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store