As a Customer Success Associate , you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You’ll be the go-to person for user support, issue resolution, and community-building initiatives. Key Responsibilities Manage end-to-end onboarding for new seafarers, from registration to activation. Ensure SLA adherence and timely execution of onboarding tasks. Provide multichannel support (email/chat/phone) for issue resolution and user queries. Track and coordinate global card shipments. Monitor engagement metrics to identify improvements and retention opportunities. Conduct outreach and act as a brand ambassador to drive user acquisition. Organize workshops/events to build community and user engagement. Contribute to customer engagement strategies and initiatives. Collaborate with product, marketing, and other internal teams to voice user feedback. You’ll Be a Great Fit If You Have 3–5 years of experience in customer-facing roles (Customer Success preferred). Strong communication and interpersonal skills. A proactive, independent, and multitasking mindset. Familiarity with KYC/CDD processes. Experience in onboarding design and customer journey optimization. Comfort with CRM/ticketing tools like Salesforce, HubSpot, Freshdesk, or Jira. (Bonus) Exposure to maritime, fintech, or payment industries. Show more Show less

As a Customer Success Associate , you will ensure a smooth, empowering experience for our users—primarily seafarers—from onboarding to continued engagement. You’ll be the go-to person for user support, issue resolution, and community-building initiatives. Key Responsibilities Manage end-to-end onboarding for new seafarers, from registration to activation. Ensure SLA adherence and timely execution of onboarding tasks. Provide multichannel support (email/chat/phone) for issue resolution and user queries. Track and coordinate global card shipments. Monitor engagement metrics to identify improvements and retention opportunities. Conduct outreach and act as a brand ambassador to drive user acquisition. Organize workshops/events to build community and user engagement. Contribute to customer engagement strategies and initiatives. Collaborate with product, marketing, and other internal teams to voice user feedback. You’ll Be a Great Fit If You Have 3–5 years of experience in customer-facing roles (Customer Success preferred). Strong communication and interpersonal skills. A proactive, independent, and multitasking mindset. Familiarity with KYC/CDD processes. Experience in onboarding design and customer journey optimization. Comfort with CRM/ticketing tools like Salesforce, HubSpot, Freshdesk, or Jira. (Bonus) Exposure to maritime, fintech, or payment industries.

Key Responsibilities Develop & Maintain User Interfaces • Build responsive, intuitive, and scalable web applications using React, Next.js, and modern UI libraries (e.g., Material-UI, Ant Design). • Develop cross-platform mobile applications with React Native , ensuring native-like performance and smooth backend integration. State Management • Implement effective state management solutions (e.g., Redux, MobX, Context API) for optimized performance and data consistency. Collaborative Development • Work closely with UX/UI designers, product managers, and backend developers to bring wireframes and prototypes to life. • Participate in agile processes , including sprint planning, code reviews, and stand-ups. Testing & Optimization • Write and maintain unit, integration, and end-to-end tests using Jest & React Testing Library . • Optimize applications for speed, scalability, and usability . Innovation & Continuous Learning • Stay updated on industry trends and emerging technologies. • Evaluate and integrate micro frontend architectures where applicable. Required Skills & Qualifications • Experience: 3+ years of hands-on experience in React & React Native development. • Frontend Expertise: Strong knowledge of Next.js, TypeScript, JavaScript (ES6+), HTML5, CSS3, and styled-components . • State Management: Experience with Redux, MobX, or Context API . • API Integration: Experience working with RESTful APIs and third-party services . • Testing & Development: Proficiency in Jest, React Testing Library , Git, and CI/CD pipelines. • Soft Skills: Strong communication, teamwork, and problem-solving abilities. Nice-to-Have Skills • Experience with micro frontend architecture and cutting-edge web technologies. • Background in energy or sustainability projects . • Familiarity with GraphQL .