Software Engineer II

We are seeking Associate Engineers to join the Operations Data and Analytics organization. These are individual contributor engineering roles reporting directly to the Director and focused on developing and supporting enterprise capabilities across ServiceNow, IT Service Management, automation, integrations, and operational engineering.

A primary focus of these positions will be the development and support of enterprise capabilities for Incident Management, Problem Management, Change Management, and the CMDB capabilities and configuration data that enable those processes .

This role is intended for engineers who already have professional software development or platform engineering experience and are looking to build deeper expertise within a large-scale enterprise environment. This is an early-career engineering position, but candidates should have experience working in a professional technology organization and a demonstrated foundation in software development.

Associate Engineers will work closely with experienced engineers while taking ownership of increasingly complex development assignments. The role provides an opportunity to develop deeper expertise in ServiceNow development, ITSM, APIs, automation, CMDB, production engineering, and Site Reliability Engineering practices.

• Develop and support integrations between ServiceNow and enterprise platforms using REST APIs, web services, events, and related integration technologies .
• Work with structured data formats such as JSON and XML.
• Develop automation that reduces manual effort and improves engineering and operational efficiency.
• Help develop reusable integration patterns and services.
• Develop and maintain integrations that populate, update, or consume CMDB and operational data.
• Troubleshoot integration, data, and production issues, escalating or collaborating with experienced engineers as appropriate.
• Look for opportunities to replace repetitive manual processes with effective automation.
• Apply sound software engineering practices across application design, development, automated testing, code review, deployment, and production support.
• Develop maintainable, testable, and well-documented software.
• Use source control, automated testing, and CI/CD as part of the engineering lifecycle.
• Participate actively in design discussions and code reviews.
• Apply feedback from senior engineers and incorporate established technical standards and reusable patterns into development work.
• Develop an understanding of enterprise application architecture, reliability, security, and maintainability.
• Participate in Agile planning, development, testing, deployment, and retrospective activities.
• Remain current on relevant technologies and continuously develop technical capabilities.
• Take increasing technical ownership and operate with greater independence as experience grows.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities