Software Development Snr Manager

• Lead a high-performing engineering team focused on

  healthcare escalations, automation, and EHR integrations

  .
• Drive

  critical escalation management

  , ensuring root cause resolution and sustainable fixes for high-severity healthcare system issues.
• Define strategy and roadmap for

  automation, observability, and AI/ML adoption

  , improving reliability, predictive monitoring, and self-healing capabilities.
• Partner with healthcare customers on

  EHR modernization, interoperability, and clinical trial data integrations

  while ensuring compliance with standards such as HIPAA, FHIR, and HL7.
• Build a culture of

  continuous improvement

  through playbooks, metrics dashboards, and knowledge sharing.
• Mentor and grow the team, fostering

  technical excellence, leadership development, and customer-first ownership

  .
• Collaborate cross-functionally to influence product roadmaps and represent DSE as a

  thought leader

  in improving healthcare integration and clinical reporting reliability.

• Bachelor's or Master's in Computer Science, Engineering, or equivalent technical field.
• 12+ years of experience in healthcare IT, clinical systems, or enterprise integrations, with at least 5+ years in leadership roles.
• Proven track record in managing critical healthcare system escalations under high-pressure conditions.
• Strong expertise in healthcare data standards: HL7, FHIR, X12, EHR integrations, and clinical reporting systems.
• Experience with automation, diagnostics, and observability tooling for regulated environments.
• Deep understanding of healthcare compliance (HIPAA, 21 CFR Part 11, GxP, and interoperability mandates).
• Hands-on expertise in

  AI/ML applications in enterprise support

  , including:
  • ML models for

    anomaly detection, log analysis, and predictive escalation management

    .

  • Generative AI for guided troubleshooting, documentation, and automated remediation workflows

    .
  • AI-powered

    observability and monitoring systems

    for proactive error detection and prevention.
  • Knowledge of

    explainable AI frameworks

    and alignment with healthcare compliance (HIPAA, FDA, EU MDR).
• Exceptional stakeholder management and executive-level communication skills.
• Demonstrated ability to influence product direction through field learnings in healthcare and clinical development.

Career Level - M3