Job
Description
Were hiring a Software Developer & Client Support for a leading global business focused on delivering a wide range of tailored digital solutions aimed at helping businesses improve their digital presence, streamline operations, and engage users. Youll be part of a fast-moving, highly collaborative environment, helping to develop and support the platform, solve complex problems, meet project milestones, and deliver exceptional customer service through thorough testing and direct client engagement. This is a permanent, full-time, remote role, ideal for someone who is passionate about solving complex problems and at the same time building and supporting scalable platforms. What Youll Be Doing Platform Development: Contribute to the ongoing development and enhancement of our existing software platforms, ensuring scalability, performance, and maintainability. Client Support: Address and resolve support tickets from clients promptly, adhering to defined SLAs and maintaining high customer satisfaction. Effective Communication: Collaborate effectively with internal teams and maintain clear, professional communication with clients. System Familiarisation: Conduct in-depth research to understand the architecture, codebase, and database structure of existing platforms. UX Understanding: Develop a working knowledge of our user experience approach by actively engaging with key platform functionalities. Process Integration: Learn and follow internal operational procedures, including administrative protocols and expected turnaround times for customer service. Must-Have Skills ASP.NET (VB or C# preferred) - 5 SQL Server - 5 HTML – 6+ Nice-to-Have Skills Javascript CSS DevExpress What Sets You Apart Analytical Problem Solver — Quickly understands complex platforms, code structures, and workflows to contribute effectively from day one. User-Focused Approach — Gains hands-on knowledge of platform functionality to align technical solutions with a seamless user experience. Effective Communicator — Collaborates confidently with internal teams and customers, ensuring clarity, responsiveness, and shared understanding Quality-Oriented Developer — Maintains high standards through thorough testing and validation, ensuring reliable and stable software delivery. Why Smart Workers Love It Here Fixed Shifts — 12:00 PM – 9:30 PM IST (Summer) | 1:00 PM – 10:30 PM IST (Winter). No Weekend Work — Real work-life balance, not just words. Day 1 Benefits — Laptop and full medical insurance provided. Support That Matters — Mentorship, community, and forums where ideas are shared. True Belonging — A long-term home where your contributions are valued. How We Work Remotely at Smart Working Remote only works when it's built on trust and transparency. That’s why we use simple, reliable tools to track hours and outputs — giving you the freedom to do your best work while staying aligned with the team. No dual employment during working hours. No outsourcing your assigned work.
