Posted:7 months ago
JOB LOCATION: INDORE /CHENNAI
Case Management:
- Monitor daily case progress to ensure timely updates and address any issues.
- Ensure compliance with service level objectives across all active cases handled by the team.
- Serve as a point of escalation for complex or sensitive cases, providing guidance and support to team members to reach resolution.
- Facilitate cross-functional collaboration to resolve cases that require input or action from other teams.
Training Session & Onboarding Coordination:
- Plan and schedule training sessions focused on technical incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.
- Coordinate all logistical arrangements for technical training delivery, ensuring necessary resources and tools are available.
Desired Candidate Profile
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Tata Consultancy Services
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