Role Purpose
Lead the fee strategy, pricing governance and charging transformation agenda for the Retail Liabilities portfolio. The role will focus on driving sustainable fee income, improving recoveries, strengthening customer outcomes and delivering system-led charging capabilities.
Key Responsibilities
- Own the fee and charging strategy for Savings Accounts and other Retail Liabilities products, aligned with business, customer and regulatory objectives.
- Drive fee-income planning, forecasting and performance tracking, including identification of revenue leakage and under-recovery.
- Identify and implement new pricing, recovery and monetisation opportunities using customer, transaction and portfolio analytics.
- Lead the modernisation of charging platforms, including migration to ChargeNex and implementation of capabilities such as re-attempt, partial recovery and automated eligibility validation.
- Govern the Schedule of Charges, pricing rules, customer eligibility and system configuration across products and segments.
- Lead business requirements, UAT, implementation and post-launch benefit tracking for charging and pricing initiatives.
- Analyse fee-related complaints and servicing issues, and drive permanent system, process or communication improvements.
- Ensure adherence to regulatory, compliance, audit and internal governance requirements.
- Lead cross-functional programs involving Product, Business, Finance, Technology, Operations, Compliance and Customer Service teams.
Key Success Measures
- Achievement of fee-income budget and approved financial benefits.
- Improvement in charge recovery ratios.
- Reduction in revenue leakage and manual intervention.
- Timely delivery of charging-platform and pricing initiatives.
- Reduction in recurring fee-related complaints.
- Accurate charge configuration and timely closure of governance observations.
Candidate Profile
8 to 12 years
of experience in banking, financial services or payments.- Experience in Retail Liabilities, pricing, fee management, product management, portfolio analytics or banking technology.
- Strong commercial and P&L orientation with the ability to convert data into business actions.
- Experience in managing system changes, UAT and cross-functional transformation programs.
- Strong stakeholder management, execution and communication skills.
- Graduate or postgraduate qualification in Finance, Business, Commerce, Economics, Engineering or a related field. MBA or CA is preferred but not mandatory.
Key Stakeholders
Retail Liabilities, Branch Banking, Finance, BIU, Technology, BSG, Operations, Compliance, Risk, Customer Service and governance forums.
