Company Description Slipstream is a trusted technology partner dedicated to the Life Sciences industry. Our global team offers deep domain expertise and end-to-end solutions to navigate complex challenges throughout the product lifecycle. We prioritize speed, compliance, and foresight to help clients accelerate research, optimize time to market, and improve patient outcomes, ensuring technology keeps up with their life-changing mission. Role Description This is a full-time on-site role for a Veeva CRM Consultant located in Bengaluru. The Veeva CRM Consultant will be responsible for implementing and maintaining Veeva CRM systems, conducting system configuration, customizing Veeva applications to meet business needs, providing user support, and ensuring regulatory compliance. Day-to-day tasks include collaborating with cross-functional teams, troubleshooting technical issues, and providing training to end-users. Qualifications Experience with Veeva CRM implementation, system configuration, and customization Understanding of life sciences and pharmaceutical industry practices Skills in troubleshooting and providing technical support Strong communication and collaboration skills Knowledge of regulatory compliance requirements Ability to train and support end-users effectively Bachelor&aposs degree in Computer Science, Information Technology, or a related field Experience working within a regulated environment is a plus Show more Show less
Introduction At Slipstream IT, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with opportunities for internal growth. Responsibilities of Role Performing day-to-day Operational Support on the Veeva Vault Platform and integrations with other systems and resolve issues. Coordinating, when necessary, with other IT teams and/or vendor support. Provide technical knowledge for Veeva Vault projects including documentation of requirements, procedures, author training documents, and other required deliverables. Handle configuration change requests on lifecycles, workflows, security settings, objects, document types/subtypes etc. Activities include but not limited to, change request prioritization, administration, technical assessments and alternatives, documentation, testing and execution. Managing evaluation of system upgrades, enhancements, and releases. Creating documentation in adherence with change control process including validation activities and deliverables working closely with cross-functional teams that include Business Owners, IT System Owners. Partner with the business and other operations team leads to establish and ensure strategic alignment with the Veeva Vault Platform and long-term scalability. Maintaining compliance across client`s Veeva Vault applications, identifying risks and proactive initiatives. Ability to perform end-to-end migration of Vault documents, data, objects, and configurations. Manage low, medium, and high priority requests and application downtime (planned & unplanned). Ensure all Veeva Vault environments (SBX, Test, Prod, etc.) are in sync. Hourly Rate $25/hour Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Shift 7am - 4pm US EST Monday - Friday Introduction At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Responsibilities Provide white-glove, End User Service Desk Support via phone, email, and chat. Manage incidents and requests within the ServiceNow ticketing system. Perform and document daily ticket follow-ups with end users within respective ticketing system. Resolve username and password problems. Perform uninstall/reinstall of approved software applications to devices. Provide Multifactor Authentication, Single Sign-On and VPN Support. Perform software and application support. Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. Provides support for general how-to inquiries. Required Skills Must have a reliable, high-speed Internet connection to be considered CompTIA A+ certification. Experience supporting Microsoft 365, Windows 10, and Active Directory. 1+ year Mac OS experience. Experience with the ServiceNow ticketing system. Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. Experience Remotely troubleshooting windows hardware and software break/fix issues. 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment. Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.) Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts. Understanding of call center metrics and KPIs. College or technology school degree preferred. Ability to multi-task and experience working in a fast-paced environment. Strong technical troubleshooting and customer service skills. Strong verbal and written communication skills. Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Shift 8am -5pm Monday - Friday Introduction At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Responsibilities Provide white-glove, End User Service Desk Support via phone, email, and chat. Manage incidents and requests within the ServiceNow ticketing system. Perform and document daily ticket follow-ups with end users within respective ticketing system. Resolve username and password problems. Perform uninstall/reinstall of approved software applications to devices. Provide Multifactor Authentication, Single Sign-On and VPN Support. Perform software and application support. Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. Provides support for general “how-to” inquiries. Required Skills Must have a reliable, high-speed Internet connection to be considered CompTIA A+ certification. Experience supporting Microsoft 365, Windows 10, and Active Directory. 1+ year Mac OS experience. Experience with the ServiceNow ticketing system. Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. Experience Remotely troubleshooting windows hardware and software break/fix issues. 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment. Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.) Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts. Understanding of call center metrics and KPIs. College or technology school degree preferred. Ability to multi-task and experience working in a fast-paced environment. Strong technical troubleshooting and customer service skills. Strong verbal and written communication skills. Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
Shift 3pm - 12am ET Monday - Friday Introduction At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream's industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Responsibilities Provide white-glove, End User Service Desk Support via phone, email, and chat. Manage incidents and requests within the ServiceNow ticketing system. Perform and document daily ticket follow-ups with end users within respective ticketing system. Resolve username and password problems. Perform uninstall/reinstall of approved software applications to devices. Provide Multifactor Authentication, Single Sign-On and VPN Support. Perform software and application support. Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. Provides support for general how-to inquiries. Required Skills Must have a reliable, high-speed Internet connection to be considered CompTIA A+ certification. Experience supporting Microsoft 365, Windows 10, and Active Directory. 1+ year Mac OS experience. Experience with the ServiceNow ticketing system. Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. Experience Remotely troubleshooting windows hardware and software break/fix issues. 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment. Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.) Knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking and server concepts. Understanding of call center metrics and KPIs. College or technology school degree preferred. Ability to multi-task and experience working in a fast-paced environment. Strong technical troubleshooting and customer service skills. Strong verbal and written communication skills. Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.