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Major Incident Lead Cognizant

9.0 - 13.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Major Incident Lead at the company, your role will involve coordinating and owning the Major Incident bridge. You will be responsible for driving service restoration and acting as a single point of contact for customers during incidents. Your key responsibilities will include: - Coordinating and owning the Major Incident bridge - Performing audits and initiating service improvements to establish incident management processes within corporate guidelines - Acting as the Single Point of Contact for Problem Management process - Liaising with internal and external stakeholders during Problem Management - Participating in daily production support status calls and governance meetings - Ensurin...

Posted 5 days ago

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