The Catering Sales Manager role involves overseeing the contracting and closing of local catering and social business, ensuring proper turnover for quality service delivery. Your primary responsibility will be achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. It is essential to implement the brand's service strategy throughout the sales process and drive customer loyalty by delivering service excellence. To qualify for this position, you should have a high school diploma or GED with at least 2 years of experience in sales, marketing, guest services, or a related field. Alternatively, a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major from an accredited university will also be considered. As the Catering Sales Manager, your core work activities will include managing sales efforts for the hotel, collaborating with off-property sales channels, responding to catering opportunities, identifying and soliciting new catering business, understanding the market and competitors, negotiating contracts, designing creative catered events, maximizing revenue through up-selling, managing budgets, developing menus, and ensuring customer satisfaction. You will also be responsible for interacting effectively with various stakeholders such as sales teams, kitchen staff, vendors, and other hotel departments to ensure guest satisfaction. Providing exceptional customer service by understanding customer needs, recommending appropriate services, and building a relationship with customers to drive loyalty will be a key aspect of your role. Additionally, you may be required to perform other duties as assigned to meet business needs. Marriott International is dedicated to creating a diverse and inclusive work environment and is committed to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable laws.,
As a Catering Sales Manager at the company, your primary role involves contracting and closing local catering and social business to ensure timely and quality service delivery. Your responsibilities include achieving catering revenue goals through active up-selling, implementing the brand's service strategy, and driving customer loyalty by providing excellent service throughout each customer experience. Key Responsibilities: - Manage sales efforts for the hotel, focusing on local corporate and social catering. - Collaborate with off-property sales channels to coordinate and complement sales efforts. - Respond to incoming catering opportunities and identify new business to achieve revenue goals. - Understand the market, competitors" strengths and weaknesses, economic trends, and demand to effectively sell against them. - Close the best opportunities based on market conditions and hotel needs using negotiation skills. - Design, develop, and sell creative catered events while maximizing revenue through up-selling. - Manage catering sales revenue and operation budgets, providing forecasting reports. - Develop menus that drive sales and execute the operational aspects of booked business. - Monitor and resolve guest issues arising from the sales process to ensure guest satisfaction. - Provide exceptional customer service by interacting effectively with various stakeholders and executing the company's Customer Service Standards. - Assist customers in understanding their needs, recommending appropriate services, and building loyalty. Qualifications Required: - High school diploma or GED with 2 years of experience in sales, marketing, guest services, or related fields; OR a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related majors without work experience. Additional Company Information: Marriott International is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive, people-first culture. Non-discrimination is practiced on any protected basis under applicable law, including disability and veteran status.,
As a Sales and Marketing Assistant at Marriott International, your role involves updating the information board regularly to keep employees informed about important events. You will provide assistance and guidance to employees facing challenges in their job duties, such as low package sales numbers. Assign lead calls or emails to Sales Executives based on line rotation and create spreadsheets to organize Sales and Marketing activities information like mailing lists and tours. It will also be your responsibility to enter, retrieve, reconcile, and verify information in the software involved in the sales process. In your role, you will need to contact the appropriate individual or department to resolve guest calls, requests, or problems promptly. Promoting brand image internally and externally is crucial, along with utilizing sales techniques to maximize revenue while ensuring guest loyalty. Encourage guests to purchase or schedule preview package sales/tours and address any questions about property facilities/services. Additionally, you will assist management in various tasks such as hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees. You are expected to report accidents, injuries, and unsafe work conditions to the manager and follow all company policies and procedures diligently. Anticipate and address guest service needs, assist individuals with disabilities, and maintain positive working relationships with others. Qualifications Required: - Education: High school diploma or GED equivalent. - Related Work Experience: At least 1 year of related work experience. - Supervisory Experience: No supervisory experience required. - License or Certification: None needed. At Marriott International, diversity and inclusion are core values. We are committed to providing equal opportunities to all individuals, regardless of background, and creating an environment where the unique talents and experiences of our associates are celebrated. Our dedication to non-discrimination ensures that all individuals are treated fairly, in line with applicable laws and regulations.,