As an entry-level management position, you will play a crucial role in leading and assisting with the successful completion of daily shift requirements at the front office. This includes overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas. Your primary objectives will be to ensure both guest and employee satisfaction while also striving to achieve the operating budget. Additionally, you will support in completing financial and administrative responsibilities efficiently. To qualify for this role, you should possess a high school diploma or GED accompanied by at least 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major from an accredited university will suffice, even without prior work experience. Your core work activities will involve supporting the management of the Front Desk team by utilizing your interpersonal and communication skills to lead, influence, and encourage others. You will be responsible for fostering mutual trust, respect, and cooperation among team members, as well as serving as a role model to demonstrate appropriate behaviors. Additionally, you will oversee daily Front Desk shift operations and communicate performance expectations to employees to ensure the team's productivity aligns with the defined goals. Monitoring and supporting progress toward Guest Services and Front Desk goals will be a key part of your role. You will manage day-to-day operations, handle complaints, and participate in department meetings to communicate the Front Desk goals effectively. Furthermore, you will supervise staffing levels to meet guest service needs and financial objectives while ensuring adherence to credit policies and procedures. Exceptional customer service is paramount in this role, requiring you to go above and beyond to ensure customer satisfaction and retention. You will empower employees to deliver excellent service, handle guest problems and complaints effectively, and interact with guests to gather feedback on service levels. Your responsibilities will also include managing projects and policies such as implementing customer recognition programs, reviewing guest satisfaction results, and ensuring employees have the necessary supplies. Additionally, you will support human resource activities by identifying developmental needs, providing guidance to subordinates, conducting training when necessary, and participating in the employee performance appraisal process. In conclusion, as a vital part of the team, you will be expected to communicate effectively with supervisors, co-workers, and subordinates, analyze information to solve problems efficiently, and perform all duties at the Front Desk when required. Your commitment to upholding loss prevention policies and procedures is essential to ensure the smooth operation of the front office.,
