Role & responsibilities Manage and maintain office documentation, records, and files. Perform accurate data entry, report generation, and database management using MS Excel. Draft, format, and prepare business letters, reports, and other documents in MS Word . Assist in preparing invoices, purchase orders, and internal reports. Handle email correspondence and maintain communication records. Support the accounts, sales, and operations teams with administrative tasks. Maintain confidentiality of company information and sensitive data. Ensure timely completion of assigned tasks with accuracy. Preferred candidate profile Minimum Graduate (any stream) . 13 years of experience in office administration, data entry, or back-office support Skills & Qualifications Proficiency in MS Excel (formulas, pivot tables, data entry, formatting) and MS Word (document creation, formatting, editing). Strong typing and data entry skills with accuracy. Good written and verbal communication in English. Ability to multitask and manage priorities in a fast-paced environment. Strong organizational skills and attention to detail. Prior experience in a back office / data entry / administrative role preferred.
Key Responsibilities: Handle online customer inquiries across WhatsApp, Instagram, and website chat. Convert inquiries into confirmed sales through strong product knowledge and persuasive communication. Meet monthly sales targets and contribute to overall revenue goals. Maintain relationships with repeat customers and ensure a premium buying experience. Update product knowledge regularly and assist customers with size, pricing, and customization queries. Be available after standard work hours when customers are active online (flexible timing based on client activity). Requirements: Fluent in English communication (essential). Experience in online or luxury product sales preferred. Confidence in handling high-value customers with professionalism. Basic understanding of WhatsApp Business, Instagram DMs, and online CRM tools. Self-motivated and result-driven with a target-oriented mindset. Willingness to work extended or flexible hours depending on customer engagement. Compensation: Fixed salary + sales incentives based on performance.