カスタマーサクセスディレクター / Customer Success Director 勤務地 / Location : 日本・東京 / Tokyo, Japan 雇用形態 / Employment type : 正社員 / Full-time 会社紹介 / About Us 私たちはグローバルに展開するテクノロジー企業であり、革新的なソリューションを通じてクライアントの成長と成功を支援しています。日本におけるカスタマーサクセス組織のリーダーとして、顧客価値最大化に取り組んでいただきます。 We are a global technology company supporting client growth and success through innovative solutions. In Japan, you will lead the Customer Success organization, driving customer value and satisfaction. 職務概要 / Role カスタマーサクセスディレクターとして、チームを率い、顧客維持率の向上、アップセル/クロスセルの推進、顧客体験の最適化を担当していただきます。 As a Customer Success Director, you will lead the team to improve retention rates, drive upsell/cross-sell opportunities, and optimize the customer experience. 主な業務内容 / Key Responsibilities カスタマーサクセスチームのマネジメントと育成 Manage and develop the Customer Success team 顧客オンボーディング・アダプションの推進 Oversee customer onboarding and adoption 顧客ロイヤルティ向上と解約率低減の施策実行 Implement strategies to increase loyalty and reduce churn 経営陣へのKPIや顧客インサイトのレポーティング Report KPIs and customer insights to executives 営業・プロダクトチームとのクロスファンクショナル連携 Collaborate cross-functionally with Sales and Product teams 応募条件 / Requirements カスタマーサクセス、アカウントマネジメント、または関連分野での実務経験7年以上 7+ years of experience in Customer Success, Account Management, or related fields チームマネジメント経験（マネージャー以上） Proven experience managing teams (manager level or above) SaaSやテクノロジー業界での経験 Experience in SaaS or technology industry データドリブンでの意思決定能力 Strong data-driven decision-making skills ビジネスレベルの日本語と英語力 Business-level Japanese and English proficiency 歓迎スキル / Nice to Have エンタープライズ顧客対応の経験 Experience managing enterprise clients カスタマーサクセスに関する資格や研修修了 Certifications or training in Customer Success グローバルマトリクス組織での業務経験 Experience in global matrix organizations 福利厚生 / What We Offer 競争力のある給与・成果連動型ボーナス Competitive salary and performance-based bonuses 柔軟な働き方（ハイブリッド勤務対応） Flexible working style (hybrid arrangements available) キャリア開発とリーダーシップ育成の機会 Career development and leadership training opportunities グローバルでダイナミックな職場環境 Global and dynamic workplace environment
As a Magnetic Engineer in Tokyo, you will play a crucial role in designing, developing, and testing magnetic components and systems. Your daily tasks will involve conducting research and development, analyzing data, creating detailed engineering reports, and collaborating with cross-functional teams. Additionally, you will be responsible for troubleshooting and optimizing magnetic systems to enhance performance and reliability. Key Responsibilities: - Design, develop, and test magnetic components and systems - Conduct research and development activities - Analyze and interpret data - Create detailed engineering reports - Collaborate with cross-functional teams - Troubleshoot and optimize magnetic systems Qualifications: - Strong background in magnetic engineering, electromagnetism, and materials science - Experience in research and development of magnetic systems - Proficiency in data analysis and interpretation - Skills in using engineering software and tools for design and simulation - Excellent problem-solving and troubleshooting abilities - Strong written and verbal communication skills - Ability to work effectively in a team-oriented environment - Bachelor's or master's degree in Electrical Engineering, Physics, or a related field - Experience in the telecommunications or security industry is a plus,