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Senior Manager - Workforce Management Photon

6.0 - 11.0 years

10 - 15 Lacs

chennai, bengaluru

Work from Office

Responsibilities: Lead workforce planning, capacity forecasting, scheduling, and staff optimization Manage real-time operations, shrinkage planning, and SLA adherence Build and maintain forecasting models using historical and predictive analytics Collaborate with operations, HR, and client teams for staffing strategy Track KPIs such as AHT, SLA, occupancy, and utilization Drive automation, reporting improvements, and WFM systems enhancements Lead a team of planners, schedulers, and analysts

Posted 2 hours ago

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