Role & responsibilities Email Correspondent is responsible for managing, drafting, and responding to business emails in a timely and professional manner. The role requires excellent written communication skills, attention to detail, and the ability to handle a variety of queries, requests, and communications from clients, customers. Key Responsibilities: Draft, proofread, and send professional email communications to customers, clients, and internal teams. Handle high volumes of email correspondence efficiently and accurately. Respond to customer queries, complaints, and feedback with a customer-first approach. Coordinate with relevant departments to gather information required for responses. Maintain accurate records of communication for tracking and reporting purposes. Ensure all email communications are aligned with company tone, style, and policies. Follow up on unresolved queries and escalate complex issues to senior staff as needed. Maintain confidentiality and data security in all communications. Use CRM or email management tools to track and prioritize messages. Support administrative and clerical tasks related to email communication as required. Preferred candidate profile Bachelors degree in Communications, Business Administration, English, or related field. Proven experience in email support, customer service, or administrative roles preferred. Excellent written communication skills with strong grammar and attention to detail. Proficiency with email platforms (e.g., Outlook, Gmail) and CRM tools. High level of professionalism and discretion. Familiarity with business writing etiquette.