Shopify Product Listing Executive

Job Title: D2C Ecommerce Executive (Shopify)

Company: Miracle Hub Client
Location: Kadodara, Surat
Department: E-commerce / D2C
Reporting To: E-commerce Manager / Operations Head
Employment Type: Full-Time

Job Overview

Miracle Hub Client is hiring a proactive and detail-oriented D2C Ecommerce Executive to manage Shopify-based direct-to-consumer website operations. This role covers end-to-end ecommerce functions including order processing, payment verification, customer support, courier coordination, and digital ad billing. You will act as a vital operations bridge between customers, payments, shipping, and internal teams.

Key Responsibilities

Website Operations (Shopify):

• Manage product listing, pricing, and content updates
• Process custom & regular orders, and update status in internal systems
• Maintain and update homepage, banners, and basic layout

Order & Payment Handling:

• Reconcile Razorpay payments with Shopify orders
• Monitor order/payment alerts from Shopify and Razorpay
• Manage customized order IT billing and maintain order accuracy

Customer Interaction & Support:

• Communicate with customers via WhatsApp and Instagram for queries & complaints
• Document feedback and specific requests

Logistics & Fulfillment:

• Create shipping labels and coordinate handovers with DTDC, Tirupati, etc.
• Manage Shiprocket tracking and ensure on-time dispatch
• Keep OMS records updated

Digital Ads & Finance Coordination:

• Liaise with Ads team on Facebook & Google Ads issues
• Track courier and ads billing transactions

Required Skills

• Shopify Admin Panel handling
• Razorpay & Shiprocket familiarity
• Strong Excel & Google Sheets skills
• Customer communication via social platforms
• Detail-oriented and multitasking ability
• Basic knowledge of OMS and courier operations

Qualifications

• 1–2 years in E-commerce (preferably D2C)
• Experience with Shopify + Razorpay + Shiprocket

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person