Company Description Shop Concept & Solutions is a prominent manufacturer and solution provider for customized showroom displays and furniture, servicing over 1000 customers in various regions including India, Nepal, Sri Lanka, Kenya, Ghana, and Sudan. Based in Gurugram, India, the company offers design, production, and installation services with a focus on speed and value. With a dedicated team of professionals, Shop Concept & Solutions ensures timely and budget-friendly solutions for retail display needs, collaborating with MNC corporates like Luxottica, Safilo India, and Titan Eyewear. Role Description This is a full-time on-site role for a Customer Relationship Manager at Shop Concept & Solutions Pvt Ltd in Gurugram. The Customer Relationship Manager will be responsible for maintaining and enhancing client relationships, understanding customer needs, resolving issues, and ensuring customer satisfaction. Additionally, the role involves collaborating with internal teams to deliver value-added services and solutions to clients. Qualifications Customer service, relationship management, and communication skills Ability to understand customer requirements and provide appropriate solutions Strong problem-solving and conflict resolution abilities Experience in project management and coordinating cross-functional teams Knowledge of retail display solutions and furniture industry is a plus Bachelor's degree in Business Administration, Marketing, or related field Proficiency in CRM software and Microsoft Office suite
Company Description Shop Concept & Solutions is a leading manufacturer and provider of customized showroom displays and furniture, catering to over 1,000 customers across India, Nepal, Sri Lanka, Kenya, Ghana, and Sudan. Headquartered in Gurugram, India, the company operates advanced manufacturing facilities and offers design, production, and installation services with a focus on speed and value. Supported by a skilled team of managers, engineers, designers, and craftsmen, Shop Concept & Solutions is committed to delivering innovative and client-centric retail display solutions on time and within budget. The company proudly collaborates with major multinational corporations such as Luxottica, Safilo India, and Titan Eyewear. Visit our website at shopconcept.in to explore our portfolio. Role Description This is a full-time, on-site role located in Gurugram for an Interior Design Specialist. The Interior Design Specialist will be responsible for space planning, creating and optimizing interior designs, selecting furniture and FF&E (Furniture, Fixtures, and Equipment), and collaborating with clients to develop tailored showroom displays and furniture solutions. The role involves managing client communication, overseeing project execution, and ensuring high-quality results aligned with client requirements. Qualifications Strong expertise in Space Planning and Interior Design Knowledge of Furniture, Fixtures, and Equipment (FF&E) selection and implementation Excellent Communication and client engagement skills Understanding of materials, finishes, and furniture manufacturing processes Proficiency in design software and tools (e.g., AutoCAD, SketchUp, 3D Max) Ability to manage multiple projects and deadlines efficiently with attention to detail Bachelor’s degree in Interior Design, Architecture, or a related field Experience in retail display design or similar is a plus