Am / TL - Inbound / Outbound - BPO Ziphertech

5.0 - 8.0 years

3 - 7 Lacs

Thane, Navi Mumbai

Work from Office

Customer Service TL.Experience in Banking /Financial Services /Insurance or BPO Exp on BPO Metrics(CSAT, AHT, Shrinkage, Quality scores, KPI).Handling Escalation calls of Customers.Track Customer Satisfaction & ensure closure of complaints. Required Candidate profile Team Leader or AM in Customer Service Inbound or Outbound in domestic BPO. Good Communication and people management Skills. Min 1 Year as

Posted 2 weeks ago

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