Shift Manager

Role & responsibilities

A. Store Operations & Shift Management

• Manage daily store operations during the assigned shift.
• Ensure the store is opened and closed as per the defined schedule.
• Allocate duties to team members and ensure proper execution of daily activities.
• Monitor store readiness, product availability, display and overall housekeeping.
• Ensure smooth handover between incoming and outgoing shifts.

B. Sales & Business Performance

• Monitor daily sales, orders and business performance.
• Ensure timely order processing and fulfilment.
• Drive upselling and cross-selling opportunities to achieve sales targets.
• Monitor order cancellations, delays and customer complaints.
• Coordinate with the Store Manager to improve store performance.

C. Team Management

• Manage and supervise store employees during the assigned shift.
• Ensure attendance, punctuality, grooming and discipline.
• Allocate manpower as per business requirements and workload.
• Train team members on operational processes and customer handling.
• Support new employee onboarding and on-the-job training.

D. Inventory & Stock Management

• Monitor daily stock availability and ensure proper inventory management.
• Ensure inward, outward and stock transfers are updated in the system.
• Monitor stock ageing, damages, expiry and wastage.
• Conduct regular stock checks and report discrepancies.
• Ensure proper storage and handling of flowers, cakes, plants, gifts and other products.

E. Customer Experience & Order Management

• Ensure timely and accurate order processing and delivery.
• Handle customer queries, complaints and escalations.
• Ensure product quality and packaging standards are maintained.
• Coordinate with delivery partners and internal teams for timely order fulfilment.
• Maintain a positive customer experience at all times.

F. Compliance, Hygiene & Safety

• Ensure compliance with company policies, SOPs and operational guidelines.
• Maintain store cleanliness, hygiene and safety standards.
• Ensure proper use of company assets and equipment.
• Follow attendance and biometric punching processes.
• Immediately report any safety incidents, operational risks or policy violations.

G. MIS & Reporting

• Prepare and share daily shift performance reports.
• Maintain records of sales, orders, attendance, inventory and wastage.
• Highlight operational challenges and manpower requirements.
• Share shift handover reports with the Store Manager.
• Track and close pending operational issues.

Preferred candidate profile

• Qualification: Graduate preferred.
• Experience: 24 years of experience in retail, Q-commerce, e-commerce, food retail or store operations.

Experience in managing frontline teams and shift operations will be preferred