Assist with soliciting and managing reservations sales-related opportunities. Manage and provide training and work assignments to Reservations Sales staff. Actively up-sell each business opportunity to maximize revenue. Achieve personal and team related revenue goals. Drive customer loyalty by delivering service excellence throughout each customer experience. Provide service to customers to grow share of the account on behalf of the company. **Candidate Profile:** **Education And Experience** - High school diploma or GED; 3 years experience in sales and marketing, guest services, front desk, or related professional area. OR - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing, guest services, front desk, or related professional area. **Core Work Activities:** **Understanding Markets & Maximizing Revenue** - Identify new reservations sales business to achieve personal and property revenue goals. - Understand the overall market - competitors" strengths and weaknesses, economic trends, supply and demand, etc. - Close the best opportunities for the property based on market conditions and property needs. - Monitor same-day selling procedures to maximize room revenue and control property occupancy. - Gain understanding of the property's primary target customer and service expectations to offer better business solutions during the program/event. **Conducting Daily Reservations Sales Activities** - Respond to incoming reservations sales opportunities for the property. - Use negotiating skills and creative selling abilities to close on business and negotiate contracts. - Execute and support the operational aspects of business booked. - Assist with monitoring accuracy of reservation sales orders within tracking systems. - Manage waitlist and prioritize order of waitlist contacts to be made. - Prepare work and maintenance orders. **Providing Exceptional Customer Service** - Support the company's service and relationship strategy to drive customer loyalty and satisfaction. - Execute and support the company's customer service standards and property's brand standards. - Provide excellent customer service consistent with the daily service basics of the brand. - Execute exemplary customer service to drive customer satisfaction and loyalty. - Serve the customer by understanding their needs and recommending appropriate features and services. - Handle guest complaints and disputes following instant pacification procedures. **Additional Responsibilities:** - Utilize intranet for resources and information. - Create contracts as required. Marriott International is an equal opportunity employer, hiring a diverse workforce and sustaining an inclusive, people-first culture. Non-discrimination is a core value. Courtyard is passionate about better serving travelers" needs, providing exceptional guest experiences, and fostering a team-oriented environment. Join Courtyard to be part of an ambitious and fun global team dedicated to continuous improvement.,
Support the property's technology Information Resources objectives including planning, decision-making, implementation, and maintenance while interacting with vendors, owners, and property staff. The ideal candidate will possess either a 2-year degree from an accredited university in Information Technology, Computer Science, or related major with 4 years of experience in Information Technology, Computer Science, or related professional area OR a 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major, along with being a certified trainer and having 2 years of experience in Information Technology, Computer Science, or related professional area. Key responsibilities include supporting client technology needs by utilizing computers and systems for functions, data entry, and information processing, monitoring and managing property-based systems, analyzing information for problem identification and proposing solutions, maintaining and repairing equipment, overseeing computer and network operations, and ensuring smooth administration functions. In addition, the role involves managing projects and policies to ensure compliance with laws, regulations, and standards, enforcing IR policies and standards to safeguard company hardware, software, and resources, and maintaining information systems and technology goals by developing specific plans, setting priorities, and allocating resources efficiently. The successful candidate will also demonstrate and apply IR knowledge by staying updated on technical advancements, showcasing expertise in job-relevant issues, products, systems, and processes, and providing technical support when needed. Other responsibilities include communicating with supervisors and co-workers via various channels, analyzing information to solve problems effectively, coordinating property efforts, managing vendors for IT requirements, and serving as an escalation point for problem resolution. Marriott International is an equal opportunity employer that values diversity and promotes an inclusive, people-first culture. Joining the Sheraton family means becoming part of a global community that has been connecting people since 1937. Sheraton associates strive to create a sense of belonging in over 400 communities worldwide by delivering engaging experiences and thoughtful service. If you are a team player eager to provide a meaningful guest experience, consider exploring career opportunities with Sheraton and be part of The World's Gathering Place mission. Joining Sheraton Hotels & Resorts offers you a chance to do your best work, be part of an amazing global team, and become the best version of yourself.,