What’s The Role The ideal candidate is passionate about delivering commercial value and insights through Mobility data analytics. This role is for Loyalty team CRM team We help the business team’s answer some of the following questions: Creating integrated measurement framework for Loyalty CRM Program Deliver various levels of profiling analysis/Diagnostic Analysis to identify quick wins like leaky bucket analysis, Category deep dive analysis etc., to accelerate Active Customers, arrest churn etc., How to acquire more Loyalty customers and increase the ROI of Loyalty CRM business Candidate should be able to ask the right questions, ability to move from data to insight to action, break down strategic & operational questions from different stakeholders and structurally answer them with data driven insights. Incumbent is responsible for working on a range of technologies and tools collaborating directly with the multiple stakeholders & other Data engineering team. What You’ll Be Doing Provide deep expertise in Data Analytics for Mobility/CPG businesses and business consulting: Understanding Mobility KPIs, benchmarking analysis, evaluating impact of business initiatives on profits, A/B testing, Hypothesis testing, pre-post campaign analysis Developing tools and approaches to monitor the performance of Loyalty CRM customers. Ability to convert business problem to analytical problem along with Strategic thinking and business story telling. Apart from the above also support the Mobility Loyalty CRM teams in: Identifying the right group of customers for targeting certain Promotions by identifying trends and patterns in Loyalty customers Should have strong story telling skills: Ability to explain complex data and models to business teams. Should have strong data presentation and data interpretation skills. Working collaboratively across multiple sets of stakeholders – business SMEs, IT, Data teams, Analytics resources to deliver on project deliverables and tasks. Identify actionable insights that directly address Mobility Team’s challenges / opportunities. Articulate business insights and recommendations to respective stakeholders. Understanding business KPI's, frameworks and drivers for performance. What You Bring At least 5-7 years of relevant experience in Retail Analytics Bachelor’s Degree in Economics, Statistics or any related Very Strong experience in specialized analytics tools and technologies (including, but not limited to: SQL, MS-Excel Power BI, or other visualization tools, Power Automation Python, Alteryx (good to have) Preferred experience in Customer, Loyalty & CRM analytics, CPG or E-commerce Experienced in Statistical analysis: Data Quality Analysis, Exploratory data analysis, Hypothesis testing, Univariate / Multivariate Analysis. Good interpersonal communication skills and influencing skills. Eagerness to learn and ability to work with limited supervision. Identify the right approach(es) for given scenario and articulate why the approach fits. Please Note After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What We Offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes. An Inclusive & Progressive Place to Work To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential. We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there. We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology. We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in R&D, digitalisation, and business operations. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities. Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and a LNG truck-loading unit that plays a crucial role in helping meet India’s growing demand for gas across sectors. In 2022, Shell acquired Sprng Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Sprng is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure. Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector. We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar.
The Market Risk Integration Manager is a member of the Market Risk team and reports to the Global Market Risk Manager. The Market Risk Team is responsible for understanding the trading markets and strategies employed by the trading business of Shell Trading and Supply. You will be responsible for the following: Develop and apply fair economic value principles across the all of T&S business, coordinating across the global risk managers to ensure consistent application. This includes providing modelling support and challenge with stakeholders on valuation inputs and parameters. Ensure new processes being set up, new business integration with Trading or coming under the purview of Market Risk, new finance controls being designed, etc are consistency being adopted and used across all of T&S. Ensure development of industry leading and standard risk measurements techniques across all lines of business. Support Global Market Risk Manager to develop new capabilities in ETRMs or Market Risk tools Ensure data integrity and fidelity designs of PDS are future proof working with Heads of PDS, Credit, GCS and other projects across Shell Trading and Finance. Provide independent advice and guidance on the level of risk/return in the business and whether this is congruent with the agreed level of risk appetite. Identify risks, look at model and portfolio assumptions, market inputs, pricing issues, valuation parameters and instrument types. Produce ad-hoc analysis to explain P&L or exposure changes to Front Office, assist them with queries and requests for system setup changes. Produce executive level summary of T&S performance, risk emergence, stress scenario etc for CFO, EVPs and CRO of Shell. Ability to solve real world business problems using quantitative and computational techniques. Provide analysis, review and comments on New Business Proposals. Where applicable, provide peer review and challenge to the deal proposals for other businesses. Ensure that the systems and support functions are ready for when trading commences. Carry out the review and execution of SOX controls within their organization, and manage communications with auditors after they are completed. Develop new controls where necessary to support appropriate operations and assurances for Finance and Trading. Work with the Valuation and Quantitative Analytics teams to understand and model embedded physical optionality and how optimization of physical portfolios changes exposures. Assist in limit setting and monitoring of the T&S business, but equally play a key role in limit setting globally across the Trading and Supply business. Ensure that all trading activities remain within mandated limits, and escalate appropriately if they are exceeded. Promote a culture of continuous improvement across all levels of the organization by having courage to challenge established processes. This includes identifying inefficiencies in local and global operations and opportunities to streamline and automate shared processes and interfaces. Support digitalization and automation to smooth the flow of information across the business and to remove manual tasks. Drive understanding of the design and utilization of methodologies to assess risk/reward of the portfolio, including VaR back-testing, stress testing, scenario analysis, liquidity analysis. Understand and explain changes in VaR by breaking down the impact by its underlying drivers, and ensuring that the VaR accurately reflects the positions taken and volatility of the relevant market. Produce content for and occasionally participate in the quarterly Risk Committee meetings with Senior Leadership. Powerpoint skills to produce presentations for Executive level presentations. Ensure that Market Risk fulfils its role as an independent check and balance function and is viewed as such by other parts of the organization. Define and advance analytical mindset and behaviours by providing support for training and learning opportunities to analysts to enhance their understanding of trade book strategies, complex deals, trading and risk mandates, and market fundamentals. Competencies Capable of being independent from front office; able to objectively analyse and report risks and exposures. Regularly engage in discussion with traders and management about exposure taken and resultant P&L. Strong stakeholder engagement skills, having the self-confidence to challenge traders on deals, valuations, positions, limit mandates. Strong understanding of the integrated value of Shell Trading, Trading strategies, option modelling, System or ETRM implementation. Strong understanding of Risk management or monitoring tools or techniques would be advantageous. Excellent communication skills; the role will require writing reports and policies and presenting analysis and insights to senior stakeholder. Team player, with good collaboration and interpersonal skills. Ability to work with cross functional teams and influence without direct authority. Ability to articulate and communicate complex scenarios and ideas in a clear and concise manner whilst understanding the perspective and experience of others. Ability to coach and mentor team members as well as members of other teams who require knowledge or skills that Risk can provide. What we need from you We are keen to hear from risk professionals with substantial experience within a trading and risk management organization, including a strong understanding of trading, operations, risk, compliance and mid/back office business processes, policies, procedures and controls. We would also like to see the following: Degree in Business, Economics, Mathematics, Science, Engineering or IT; or relevant workplace experience in the energy trading industry. Experience of leadership in a team or project; leader and adviser in implementing new processes with short-dated hard deadlines. Thorough understanding of financial, commodity and energy markets, derivative instruments, and hedging techniques. Knowledge of options theory, risk of options, and trading strategies. Candidates shall possess extremely good judgment and shall be able to provide advice, while balancing risk and value on a daily basis. Reliable, dependable and disciplined. Excellent attention to detail, methodical, organized. A trusted partner of the business. Resilient when working under pressure, with the ability to prioritize tasks to meet key deadlines. Good judgement to provide advice, question discrepancies, escalate issues. Learner mindset; innovative and creative, excellent problem-solving capabilities. Technology oriented; ability to utilize new technologies to enhance existing controls, processes, and offer detailed trading insights
Ensure 100% on-time payment / Invoices (as determined by the SLA) and accurate (as determined by the controls framework) to 3rd party/Group companies Ensure the Payables are processed on time and within SLA Ensure Queries are handled promptly as per the expectation Ensure disputes are resolved within in a short turnaround time by prioritizing on the value of invoices to minimize working capital impact Ensure the receivable are followed up proactively and cash realized on or before the contractual due date Ensure overdue receivable are escalated timely with a clear explanation of the disputes Ensure the process KPIs are achieved with appropriate reasoning for non-achievement, if any Ensure all Trackers / Reports are maintained at 100% (Timeliness & Accuracy) Timely review of WI s and co-ordinate with supervisors for updating Follow i-Pad toolkit Follow documented Work Instructions and agreed Ways of Working with no deviations Follow the escalation matrix defined for the process Effectively participate in the daily VM huddle What you bring At least 1-2 years of relevant working experience Bachelors degree in accounting or finance or related business degree Strong experience in Accounts payable/receivable domain with relevant years of experience as appropriate for the job groups Ability to work effectively and efficiently with a short turn-around time involving complexities and competing priorities Proven ability to work pro-actively and with minimum supervision Good accounting knowledge to understand the flow of entries in the e2e Accounts Payable & Receivable process to gain subject matter expertise Working in flexible shift (4 pm to 1 am or 6 pm to 03 am) to stay connected with the business continuously considering the process requirements and complexities Good communication and interpersonal skills to communicate effectively across all cultures both within the organization and with external counterparties Proven ability to effectively challenge whilst remaining customer focused and exhibiting What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.
The Finance Process Transformation Advisor plays a pivotal role in driving end-toend finance process transformation, with a strong emphasis on process design, reengineering, and digital enablement. This includes leveraging SAP S/4HANA, Market Standard Solutions, Artificial Intelligence (AI), and other emerging technologies to optimize global intercompany processes and ensure strategic alignment with Shell s transformation agenda and industry best practices. What s the role? Drive process transformation, innovation, and re-engineering across Intercompany billing, services, and stock transfer settlements. Act as custodian of process design and procedures, ensuring alignment with strategic goals and compliance requirements. Develop future-ready process designs and data architecture that support scalability, automation, and digital integration. Lead global integrated process design and architecture, ensuring alignment with business strategy, legal/fiscal requirements, and digital developments. Deliver digital transformation through integration of SAP S/4HANA, AI, and market-standard automation technologies. Oversee the ERP/system landscape, owning relevant business applications and coordinating on standards and technical developments. Embed a robust control and compliance framework, including SOX and ITGC requirements. Maintain high-quality process documentation and ensure sustainable knowledge management. Provide process governance, advising Process Owners on design integrity and authorizing changes. Collaborate with senior leaders to shape and execute the process vision across Shell businesses. What we need from you? Education: Chartered Accountant, Master s degree in Accounting, Finance, or Business/Commercial. Experience: Minimum of 10 years in Finance Process Transformation, Process Excellence, or Process Architecture. Certifications: Project Management, Continuous Improvement, or Business Process Transformation. SAP ECC6 and S/4HANA (FI/SD modules) Personal Skills and Competencies Critical thinking and problem solving, with the ability to assess complex scenarios and drive effective solutions. Strategic thinking and ability to translate vision into actionable strategic plans. Strong interpersonal and communication skills to engage with diverse stakeholders across geographies. Proven ability to work across functions, including Finance, IT, and Project teams, fostering collaboration and alignment. Expertise in risk management, including Sarbanes-Oxley compliance and internal control frameworks. Ability to operate at both strategic and tactical levels, connecting business objectives to process design. Passion for digital transformation, innovation, and continuous improvement in finance operations
Whats the role This role is part of the Production Optimization GMship , contributing to Shell s global optimization initiatives and delivering tangible business value through process control excellence. What youll be doing Develop and deploy advanced process control (APC) strategies that drive measurable improvements in product margins, energy efficiency, and throughput. These solutions directly contribute to Shell s bottom line by enhancing operational stability and reducing process variability. Support Shell s End-to-End Optimization (E2E) initiatives by implementing APC solutions using the PACE tool across downstream units (e.g., CDUs, HCUs), following Shell s standardized methodology to ensure consistency and scalability. Continuously monitor and fine-tune APC systems across global Shell assets to maintain optimal performance, proactively identifying opportunities for improvement and ensuring sustained value delivery. Collaborate with multidisciplinary teams including technologists, control engineers, and asset operators to troubleshoot control issues, align on process objectives, and co-create solutions that enhance asset performance. Engage with Shell s global APC community to share best practices, leverage cross-asset learnings, and contribute to the development of innovative control strategies. Participate in quality improvement and digitalization initiatives , helping to streamline workflows, improve data utilization, and enhance the overall effectiveness of APC deployments. What you bring Bachelor s or master s degree in chemical engineering, or related field. Preferably with 1-4 years of hands-on experience in APC implementation in oil gas and chemical sectors. Proficiency in APC tools such as PACE, SMOC, DMC, Profit Suite/RMPCT etc. Familiarity with DCS systems like Honeywell, Yokogawa, Emerson for APC pre-commissioning Strong analytical, problem-solving, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Passion for continuous learning and innovation. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity and respect for one another. You ll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programs. Shell in India Shell is a diversified energy company in India with 13,000 employees, and presence in Integrated Gas, Downstream, Power, Renewable and Upstream. Additionally, we have deep capabilities in RD, digitalization, and business operations. Our global strategy, Powering Progress, is designed to generate value for our shareholders, customers, and the wider society, and focuses on creating more value with less emissions. The strategy supports our purpose of providing more and cleaner energy solutions, with the aim of profitably transforming Shell into a net-zero emissions energy business by 2050. As India moves towards its target of net-zero emissions by 2070, Shell India aims to play a leading role in securing vital energy for today, while investing in, and helping to build, the energy system of the future through strategic investments in the country. Our Lubricants business serves over 50,000 consumers through a strong network of over 200 distributors, and operates an end-to-end value chain that spans conceptualization, development, and production at a world-class blending plant at Taloja. Through our 350-plus retail stations, we offer an integrated mobility experience including fuels, cafes, and convenience stores, with a prominent network of EV recharging facilities. Shell owns and operates a LNG re-gasification terminal at Hazira, Surat, with a capacity of 5 MTPA and a LNG truck-loading unit that plays a crucial role in helping meet India s growing demand for gas across sectors. In 2022, Shell acquired Sprng Energy in a $1.55 billion deal to build an integrated energy transition business in the country. Sprng is a leading renewable energy company in India which develops and manages solar, wind, and hybrid power generation facilities and infrastructure. Our three capability centres across Bangalore and Chennai serve as a technology and innovation powerhouse for Shell globally, working as a delivery engine for core technical, digital, and finance processes: pioneering digital innovation and cutting-edge technologies across the energy sector. We also have strong academic partnerships and collaborations with leading universities and technology institutes to accelerate decarbonization efforts within the energy sector. We are committed to positively contributing to the communities in which we operate through programmes on STEM Education, Skilling, and Livelihood across India. We nurture and invest in startups developing initiatives focused on accelerating energy innovation through programs such as Shell E4 and Shell Eco-marathon. We also have strategic investments in new energy companies such as Husk Power, d.light, Orb Energy, and Cleantech Solar - DISCLAIMER: Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.
The Senior Specialist must be familiar with aspects of revenue accounting and have an understanding of the various issues impacting the industry. The Senior Specialist must be able to make recommendations for process improvements as we'll as control enhancements. The Senior Specialist must also be able to troubleshoot most problems or issues that arise on his / her own. This position is responsible for working with key stakeholders in other departments, including, but not limited to, Joint Venture, Commercials Operations, Hydrocarbon allocation and related Financial Representatives. The Senior Specialist must be able to make recommendations for process improvements as we'll as control enhancements and must also be able to troubleshoot most problems or issues that arise. Process monthly invoices and accounting to Gas, SIE, SIP etc Review of monthly invoices related to Oil Review of monthly flux analysis, provide necessary business commentary, Perform high-level validation of revenue, royalty and other related recordings Monitor internal control processes for revenue and royalty recording and reporting - monthly closing, status of accounts, reporting compliance; maintain internal control framework for team Work with JV Auditors, EY and SIA to assess compliance activity; address special requests from various internal and external organizations Work with Asset Business Groups and Financial Reps to develop/maintain a high level of satisfaction in work production, information management and reporting Ensure that processes are fit for purpose and that simplification and standardization become the ways of working. Participate in upcoming systems implementation & cut-over activities Leadership The incumbent will be accountable for co-owing the business outcomes. It is expected that there is clearer roles and responsibilities for self and the team. Ability to independently analyze and troubleshoot basic process and system issues that arise, make adjustments and corrections as needed and within delegated authorities and responsibilities. If actions are needed that are not within the desk scope or authority, bring solutions to appropriate level needed for handling Ability to develop strong working relationships with other organizations Ability to communicate with Shell business partner representatives in a professional manner Ability to establish ongoing relationships with key stakeholders to ensure clarity of expectations Other Responsibilities / Additional Comments Develop and maintain strong working relationships with Business stakeholders Collaborate across boundaries to solve root causes Excellent communication skills in dealing with Business partners Able to troubleshoot problems or issues and know when to escalate to the Team Lead The incumbent is required to have excellent problem resolution skills, strong interpersonal, communication skills and the ability to understand the end-to-end business processes KEY EXPERIENCE/COMPETENCIES: Profession qualification (CA/CMA/ACCA)/MBA holder (Finance/Accounting) 8-10 years of experience in related accounting processes or upstream background Previous work experience in SAP environment is an added advantage. knowledge and experience in IFRS & US GAAP Excellent interpersonal and communication skills with the ability to influence others through effective communications and provide the necessary challenge to Line Management Able to gain confidence of leaders and/or stakeholders Able to handle multiple priorities Strong customer focus and commitment to continuous improvement Effective time management and organizational skills and able to independently set priorities Able to adapt to new or changing circumstances and ambiguous or pressured situations KEY LEADERSHIP ATTRIBUTES AND OTHER REQUIREMENTS Act with personal integrity and transparency Curious, eager to learn and express own view with humility Resilient under pressure Apply innovative approaches Make timely decisions based on sufficient information Establish strong working relationships with individual stakeholders Build trust and cooperation beyond immediate team Deploy a range of communication and influencing styles Take personal accountability to ensure timely delivery of commitments Identify and implement solutions to achieve continuous improvement Role requires knowledge of many different facets of oil & gas accounting and production with regulatory obligations, as we'll as the ability to apply this knowledge in changing business applications Manage multiple priorities, from an administrative and operational perspective, ensuring successful and timely completion of assignments Technical skills - Advanced Microsoft Excel, BW and MS Access SAP Knowledge Control framework
Ensure the performance, responsiveness, and availability of applications. Proactively identify, troubleshoot, and escalate issues in real-time, collaborating with end-users and internal experts to minimize business impact. Maintain high standards of code quality, organization, and automation. Collaborate with cross-functional teams to perform operational tasks and support application lifecycle management. Operate and manage systems at scale, prioritizing availability and resiliency. Support product development by delivering new features to production with a focus on quality and uptime. Conduct deep incident analysis to identify and resolve root causes. Participate in on-call rotations and provide timely issue resolution. Coach and mentor fellow Software Engineers within the team. What you bring 9 12 years of experience in Full Stack Development within corporate IT Operations. At least 5 years of hands-on experience with backend technologies such as Node.js (TypeScript), GoLang, and GraphQL. 5 years of proficiency in frontend technologies including React and Swift. Experience with database technologies such as PostgreSQL, CosmosDB, and MSSQL. Skilled in building data-rich JavaScript/HTML/CSS applications. Strong experience in containerization and cloud technologies: Docker, Kubernetes, and Microsoft Azure/AWS, GitHub, Terraform, Jenkins, CircleCI, SonarQube, and EFK Stack Solid foundation in Computer Science fundamentals including data structures, algorithms, object-oriented design, and systems architecture. Excellent analytical, problem-solving, coding, testing, and automation skills Passion for improving performance, accessibility, and reliability. Knowledge of DevOps practices and Continuous Integration/Continuous Deployment pipelines. Experience in IT application support, ITIL processes, and IT service management. Ability to navigate conflict and ambiguity effectively. Good understanding of large-scale distributed systems in practice, including multi-tier architectures, application security, monitoring, and storage systems. Proven track record of delivering results against stretch targets. Strong stakeholder management, interpersonal, communication, and negotiation skills. Demonstrated ability to drive delivery excellence in a matrix organization through influence and collaboration. Ability to operate in a virtual cross-cultural environment. Willingness to take periodic calls outside working hours to support global operations.