Shatakshi Group India

A hotel receptionist serves as the face of the hotel and is responsible for providing exceptional customer service to guests. They handle guest inquiries, check-ins, and check-outs efficiently, ensuring guests have a smooth and enjoyable stay at the hotel. Responsibilities:Guest Services:Greet guests upon arrival and provide them with information about the hotel and its amenities.Assist guests with check-in and check-out processes, including handling payments and issuing room keys.Respond to guest inquiries and resolve any issues promptly and professionally.Provide information about local attractions, restaurants, and services to guests.Arrange transportation, restaurant reservations, and other services for guests as requested. Administrative Tasks:Maintain accurate records of guest bookings, payments, and personal information.Handle phone calls, emails, and other forms of communication promptly and professionally.Coordinate with housekeeping and maintenance staff to ensure rooms are ready for new guests.Process reservations, cancellations, and modifications in the hotels reservation system.Prepare and complete daily reports and other administrative tasks as assigned.Customer Relations:Address and resolve guest complaints and issues in a timely and efficient manner. Maintain a professional and friendly demeanor at all times, even in challenging situations.Build strong relationships with repeat guests and regular customers.Safety and Security:Follow hotel security protocols and ensure the safety and well-being of guests.Handle emergency situations by following established procedures and protocols.Skills and Qualifications:Excellent communication and interpersonal skills.Strong organizational and multitasking abilities.Attention to detail and accuracy in handling guest information and payments.Proficiency in using hotel management software and other computer applications.Ability to work in a fast-paced environment and remain calm under pressure.Previous experience in customer service or hospitality is an advantage. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.