Company: Shaip Position / Job Title: Zoho CRM Administrator Opportunity Type: Full-time Reporting To: Marketing Director Work Experience: 2+ Years No. of Vacancy: 1 Position Location: Ahmedabad (On-site) Job Overview Shaip is seeking a proactive and detail-oriented Zoho CRM Administrator to support and manage our CRM operations as we transition from Salesforce to Zoho. This role is essential in ensuring a smooth migration, effective system configuration, and ongoing CRM optimization to support our marketing and sales functions. The ideal candidate will have hands-on experience managing Zoho CRM, a strong understanding of business processes, and the ability to work cross-functionally to ensure adoption and efficiency. Key Responsibilities · Manage the end-to-end migration from Salesforce to Zoho CRM, ensuring data accuracy and business continuity. · Administer and maintain Zoho CRM, including user profiles, roles, permissions, modules, layouts, and workflow configurations. · Design and manage automation using Zoho CRM features such as workflows, blueprints, and approval processes. · Ensure seamless integration of Zoho CRM with other tools and platforms using Zoho Flow or available connectors. · Conduct regular data imports, cleanup, and validation to ensure data integrity and usability. · Serve as the primary point of contact for end-user support, troubleshooting, and training. · Create and maintain CRM dashboards and reports to enable data-driven decision-making. · Enforce CRM governance including user access, data security, and compliance with company policies. · Collaborate with marketing, sales, and IT teams to align CRM functionality with organizational goals. · Stay updated with Zoho feature releases and CRM administration best practices to enhance system performance and usability. Required Skills & Qualifications · Minimum 2 years of hands-on experience managing Zoho CRM in a business environment. · Proven experience in CRM administration, workflow design, user support, and system maintenance. · Familiarity with Zoho tools like Zoho Flow, Zoho Creator, and Deluge scripting is a plus (not mandatory). · Experience supporting CRM data migration projects; Salesforce-to-Zoho experience is preferred. · Understanding of CRM integrations, data structures, and basic business process mapping. · Excellent problem-solving and communication skills, with the ability to translate user needs into system functionality. · Strong attention to detail and commitment to data accuracy. · Ability to work independently and manage multiple tasks in a fast-paced environment. · Zoho CRM Administrator Certification is a plus. Show more Show less
As a skilled and proactive Zoho CRM Developer, you will be a valuable addition to our team as we transition from Salesforce to Zoho CRM. Your primary responsibility will be to lead the end-to-end migration process, ensuring data integrity and minimal disruption to our business operations. Your expertise in customizing, integrating, and optimizing Zoho CRM will be crucial in automating business processes and enhancing user experience. You will customize and configure Zoho CRM modules, layouts, workflows, and automation to align with evolving business needs. Additionally, you will design and implement automated workflows, blueprints, and business processes using Zoho applications. Integration of Zoho CRM with third-party tools, internal systems, and external platforms will also be a key aspect of your role. Data migration and validation tasks, including ensuring a clean transition from SFDC to Zoho, will be part of your responsibilities. You will provide training, onboarding, and support to end users and stakeholders throughout the transition phase. Developing custom reports, dashboards, and analytics to support data-driven decision-making will be essential. Your qualifications should include a minimum of 2 years of hands-on experience with Zoho CRM development and customization. Proficiency in Deluge scripting, Zoho Creator, Zoho Flow, and Zoho API integrations is required. Experience in data migration projects, particularly from Salesforce to Zoho, will be advantageous. Familiarity with Salesforce CRM, understanding of third-party integrations and RESTful APIs, and knowledge of JavaScript, HTML, and CSS are desirable. Strong analytical, problem-solving, and debugging skills are crucial for this role. Excellent verbal and written communication skills are necessary as you collaborate with cross-functional teams. Being a self-starter with the ability to manage multiple priorities in a fast-paced environment will enable you to excel in this role. Staying current with Zoho updates, best practices, and new feature rollouts is essential to continually enhance the CRM platform. Your commitment to ensuring compliance with data security policies and industry standards will contribute to the success of our transition to Zoho CRM.,