5.0 - 9.0 years

7 - 10 Lacs

Pune

Hybrid

Role & responsibilities Responsible for executing activities done by the MDM Pricing Operations team within all capabilities provided, i.e. Pricing Data maintenance processes, controls, SLAs, point of contact for MDM CoE and business, issue solving (root cause analysis), Master Data Pricing Quality monitoring. Adhere to SLAs and report/escalate to Team LEad and Service Delivery Manager in case of exceptions Conduct root cause analyses and IM touchpoint for system issues fixes Monitoring of Pricing data quality. Collaborate with Global Pricing Expert periodically to collect, collate and analyse data for DQ metrics Support implementing and monitoring of Pricing data quality rules and pricing data definitions Validation of the request against Pricing data rules (impact assessment) and determines whether the data record already exists Closing and filing requests for pricing data Notifying the Pricing User on the status of requests (e.g. rejected requests and reason) Responsible for pricing entry into information systems Responsible to respond to business for additional information on completeness of pricing data requests Good communication and teamwork within and across organizational boundaries Support Globa Pricing Expert and Team Lead on process standardization and optimisation to drive down total cost to serve and enhance customer satisfaction through improved quality of processes Supports the implementation of the Pricing service within MDM Tower. Customer service mind-set with excellent customer service skills Ability to build working relationships and foster communication with internal customers within and across organizational and geographic boundaries International mind-set sensible for cultural differences Preferred candidate profile Bachelor level Minimum 2-6 years of experience in a Global shared service centre Minimum 2 years of experience in SAP SD Pricing Working experience supporting Pricing operational processes Experience in interfacing with business operational customers and Information Management Experience in root cause analysis Experience in Pricing application systems as key user (preferably SAP SD and Pricing Tools) Experience in complex business environments with multiple stakeholders, including service providers for both IT as organizational/process capabilities Experience in ticketing system - preferably ServiceNow Advanced English communication skills

Posted 3 weeks ago

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