ServiceNow Customer Service Management

Job Description

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 7+ year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary: As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements using ServiceNow Customer Service Management (CSM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet customer needs. Roles & Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions using ServiceNow Customer Service Management (CSM). - Design and develop ServiceNow CSM applications, including configuration, scripting, and integration with other systems. - Ensure the quality of the ServiceNow CSM applications by conducting thorough testing and debugging. - Provide technical guidance and support to the development team, ensuring adherence to best practices and standards. - Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow Customer Service Management (CSM). - Good To Have Skills: Experience in Servicenow Tools Administration. - Experience in designing and developing ServiceNow CSM applications, including configuration, scripting, and integration with other systems. - Strong understanding of ITIL processes and ServiceNow best practices. - Experience in conducting thorough testing and debugging of ServiceNow CSM applications. - Excellent communication and collaboration skills, with the ability to work effectively in a team environment.