ServiceNow Consultant

As a ServiceNow Consultant, you will work closely with Architects and play a crucial role in implementing ServiceNow solutions, such as ITSM, IT Asset Management (ITAM), and CMDB, to meet customer needs. You will be responsible for customising applications and integrating them with other systems. You will also be responsible for developing the skills of other Fusion consultants.

Responsibilities:

• Participate in customer workshops to understand requirements and present-day challenges.
• Understand business requirements and translate them into functional requirements.
• Work with architects to configure and customise ITSM modules, Asset Management and a logical CMDB structure.
• Develop client scripts, UI policies, business rules, flow designer actions, etc.
• Collaborate with the global team, including architects, developers and business analysts.
• Integrate ServiceNow with third-party systems or applications using various integration methods.
• Participate in system health reviews, upgrades and performance optimisations.
• Use the Automated Test Framework to validate configurations and customisations.
• Participate in UAT support, deployment activities, and post-go-live troubleshooting.
• Mentor a team of developers, administrators, and analysts throughout the implementation lifecycle.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certifications: CSA and CIS-ITSM (mandatory)
• ITIL V4 Foundation certified.

Requirements:

• 5-6 years of experience working with the ServiceNow platform, including implementation and upgrade projects.
• Strong experience in ITSM, ITAM and CMDB.
• Good to have knowledge of Discovery.
• Proficiency in ServiceNow Scripts, Flow Designer, Transform Maps, Service Catalog, Integrations and ServiceNow development best practices.

Competencies:

• Learning Agility:

  Take ownership of the self-development roadmap and learning according to the set objectives.

• Problem Solving:

  Solve issues, document them and guide others.

• Technical Adaptability:

  Adapt to evolving technologies, product updates and integration methods.

• Team Collaboration:

  Facilitates effective team collaboration and mentor junior team members.

• Communication Skills:

  Influence through clear, concise and structured communication.

• Ownership and Accountability:

  Take ownership of end-to-end use cases.

• Time and Task Management:

  Plan and track assigned tasks independently.

• ITIL Practices:

  Embed ITIL processes in the modules.