Job
Description
As a highly skilled ServiceNow Consultant with expertise in ITSM and Performance Analytics, your role will involve designing, developing, implementing, and optimizing ServiceNow solutions to enhance service delivery, streamline operations, and enable data-driven decision-making. Your key responsibilities will include: - Designing, configuring, and implementing ServiceNow ITSM modules such as Incident, Problem, Change, Request, CMDB, and related processes. - Developing and optimizing Performance Analytics, dashboards, indicators, scorecards, and reports to support business insights and KPIs. - Collaborating with business stakeholders to gather requirements, translate functional needs into technical solutions, and deliver scalable ServiceNow configurations. - Customizing ServiceNow applications using scripting (Client Scripts, Business Rules, UI Policies, UI Actions, etc.). - Building and maintaining automated workflows, service catalog items, integrations, and third-party connectors. - Supporting ongoing enhancements, upgrades, performance improvements, and platform administration. - Troubleshooting issues, performing root-cause analysis, and ensuring high system availability and reliability. - Ensuring solutions follow ServiceNow best practices, governance standards, and security requirements. - Working closely with cross-functional teams to drive continual improvement initiatives. Qualifications Required: - Minimum 6+ years of experience in ServiceNow development and administration. - Expert-level knowledge of ITSM modules (Incident, Change, Problem, Request, CMDB, Service Catalog). - Expert-level knowledge of Performance Analytics, indicators, widgets, dashboard creation, and KPI development. - Strong experience with ServiceNow scripting (JavaScript), API integrations, and workflow automation. - Hands-on experience with ITIL processes and understanding of service delivery frameworks. - Ability to analyze requirements, design scalable solutions, and deliver high-quality configurations. - Excellent communication, problem-solving, and documentation skills. - ServiceNow certifications (ITSM, CAD, CSA, CIS in relevant modules) are a plus. As a highly skilled ServiceNow Consultant with expertise in ITSM and Performance Analytics, your role will involve designing, developing, implementing, and optimizing ServiceNow solutions to enhance service delivery, streamline operations, and enable data-driven decision-making. Your key responsibilities will include: - Designing, configuring, and implementing ServiceNow ITSM modules such as Incident, Problem, Change, Request, CMDB, and related processes. - Developing and optimizing Performance Analytics, dashboards, indicators, scorecards, and reports to support business insights and KPIs. - Collaborating with business stakeholders to gather requirements, translate functional needs into technical solutions, and deliver scalable ServiceNow configurations. - Customizing ServiceNow applications using scripting (Client Scripts, Business Rules, UI Policies, UI Actions, etc.). - Building and maintaining automated workflows, service catalog items, integrations, and third-party connectors. - Supporting ongoing enhancements, upgrades, performance improvements, and platform administration. - Troubleshooting issues, performing root-cause analysis, and ensuring high system availability and reliability. - Ensuring solutions follow ServiceNow best practices, governance standards, and security requirements. - Working closely with cross-functional teams to drive continual improvement initiatives. Qualifications Required: - Minimum 6+ years of experience in ServiceNow development and administration. - Expert-level knowledge of ITSM modules (Incident, Change, Problem, Request, CMDB, Service Catalog). - Expert-level knowledge of Performance Analytics, indicators, widgets, dashboard creation, and KPI development. - Strong experience with ServiceNow scripting (JavaScript), API integrations, and workflow automation. - Hands-on experience with ITIL processes and understanding of service delivery frameworks. - Ability to analyze requirements, design scalable solutions, and deliver high-quality configurations. - Excellent communication, problem-solving, and documentation skills. - ServiceNow certifications (ITSM, CAD, CSA, CIS in relevant modules) are a plus.
