1694 Service Quality Jobs - Page 18

PRIMARY RESPONSIBILITIES: Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decisions or recommend for approval to higher authorities. Underwrite proposals as per the laid down policies & Conduct personal discussions with customers to establish creditworthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. Assess income to obligation ratios, in-depth knowledge of the rational behind the calculation of ratios and its impact on loan performance during the loan tenure. Maintain Portfolio MIS, Delinquency MIS, and other operations-related MIS of the cluster and regularly reporting t...

Requirements M Phil in Clinical Psychology About the Company Nirmala Medical Centre is a charitable institution established in the year 2001. It was a thoughtful initiative of the Franciscan Clarist Sisters if Vimala Province, Kothamangalam. We aim at providing quality healthcare and valuable experience that is being supported by a team of compassionate and dedicated medical professionals. Balancing the continued commitment to the care of poor and needy, with the developments in the medical technology, we provide affordable and quality service. In spite of our humble beginning with just 75 beds, Nirmala Medical Centre now is a state of the art with over 300 bedded and fully fledged facility,...

Overview: The Backend Team Lead is a crucial position within the organization, driving the management and development of backend systems while enabling efficient workflows for team members. This role involves ensuring quality assurance standards are met, managing daily operations, and driving team performance and ensuring optimal results, and contributing to the objectives of the organization. Key Responsibilities: Lead, motivate, and manage a team. Monitor daily team performance and ensure SLAs are met. Utilize tools to manage customer interactions and follow-ups. Oversee operations and ensure team adherence. Conduct regular QA audits to maintain service quality. Provide regular training, f...

How will you make an impact in this role The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such as Membership Rewards, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments and Other Queries for Premium and High Value Customers. Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set Suggest Process Improvements / Changes to Achieve & Ensure First Contact Resolution Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers Demands To Meet Their Needs & Ensure Excep...

Team Leadership & Development Hire, onboard, and train new call center representatives. Conduct regular team meetings and 1:1 performance review. Foster a high-performance, customer-focused culture within the team. Operations Management Manage daily team schedules to ensure proper phone and ticket coverage. Handle escalated customer issues with empathy and urgency. Maintain and configure call center software (add/change/remove users as needed). Track and optimize key call center metrics (AHT, FCR, CSAT, SLA adherence, etc.). Performance Monitoring & Reporting Monitor and analyze call volumes, ticket resolution times, and rep performance. Prepare and present monthly performance and operationa...

Responsible for the Operational Perfection - installing, trouble shooting, planned maintenance of the various range of Single use, Downstream and other Equipment s sold by Cytiva (Filter validation systems, chromatography, Bioreactor, Analytical instruments). Required to attend and close the service calls as per Cytiva Service Quality Encouraged to enforce to the Key Performance Index of Service Operation, Encouraged to assist in growing the service business by selling the AMC, Spares, Validation & Automation solutions to the customers Make the commercial offers for the service offerings and follow up also encouraged to collect the payments from the customers for the services rendered and so...

As a Senior Managed Services Client Delivery Specialist at NTT DATA, you will play a crucial role in overseeing the end-to-end delivery of managed services contracts to clients. Your responsibilities will include managing local, medium to large complexity contracts, ensuring client expectations are not only met but exceeded, and taking ownership of service delivery and contract profitability for assigned client contracts. You will be dealing with clients who require services that are complex by nature and span across multiple sites and service offerings. Your day-to-day activities will involve proactive client communication, project management, technical oversight, and problem-solving. You w...

Were Hiring CX Associate (Voice + Chat) at FirstClub! About FirstClub FirstClub is a Bengaluru-based platform reimagining how India shops for everyday essentials. We focus on exceptional quality across every single product whether it's fruits, flours, oils, dairy, or home staples. Every item on our platform is handpicked, clean-label, and tested for freshness and transparency. Founded by Ayyappan R (ex-Cleartrip, Flipkart, Myntra) and backed by top-tier investors like Accel and RTP Global, were building a thoughtful commerce experience through selective sourcing, meaningful curation, and neighborhood-first rollouts. About the Role : Join our growing Customer Experience (CX) team and be the f...

How will you make an impact in this role Perform Manual review on accounts claimed as Fraud by card members/Third parties/POAs and Victims. Ensure accurate analysis of Fraud Application Claims and make sound decisions to approve or decline the same through systematic analysis Meet and endeavor to exceed metrics on quality, compliance regulations and productivity/efficiency as per goals sheet Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times Balance customer interests with the interests of American Express Quality focused with strong attention to detai...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive, sustainable, and agile. . Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that s you we would love to have you join us! Job Description Position Summary Analyze, plans and implement process improvement needs. Evaluate and models existing pr...

Support Team Manager We are looking for a dedicated and experienced Support Team Manager to oversee the management of our People Support Jira system and to lead the development of a comprehensive knowledge base. In this role, you will be responsible for ensuring that our internal support processes run smoothly, efficiently, and deliver the highest level of service to our team members. You will work closely with various departments to build a robust knowledge base that will serve as a key resource for all employees. Key Responsibilities: Jira System Management: Oversee and manage the People Support Jira system, ensuring tickets are tracked, prioritized, and resolved in a timely manner Team Ma...

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. What will I be doing As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. Communicate effectively both verbally and in writing to provide clear directions to staff. Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements. Use creative management skills to solve guest and team member problems, ensuring compliance wit...

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Delivery in Chennai. The ideal candidate will have a strong background in healthcare management services and excellent delivery skills. Roles and Responsibility Manage and oversee the delivery of healthcare services to ensure high-quality standards. Coordinate with cross-functional teams to meet project goals and objectives. Develop and implement effective delivery strategies to improve efficiency and productivity. Monitor and analyze performance metrics to identify areas for improvement. Collaborate with stakeholders to resolve issues and enhance service quality. Ensure compliance with...

Assistant Manager Cx & Ops (General Category) Bangalore (On-Site) CREW is a premium personal assistant service designed to save customers time, money, and effort. Tailored to meet the demands of busy professionals, CREW offers a comprehensive range of services to simplify their lives and enhance their experiences: For travel, we handle everything from flight bookings and visa assistance to tailored itineraries and exclusive accommodations. Dining services include securing reservations at top restaurants, organizing private dining experiences, and curating menus for special occasions. Our gifting solutions ensure thoughtful presents for any event, from sourcing unique items to arranging perso...

Responsibilities & Key Deliverables Act as the single point of contact for corporate & fleet customers in the assigned zone for all service-related requirements. Ensure seamless after-sales support: preventive maintenance, breakdown support, parts availability, and warranty claims. Monitor and improve fleet uptime, service TAT (Turnaround Time), and customer satisfaction. Coordinate with dealers, workshops, and technical teams to deliver consistent service quality. Drive service revenue growth through AMC (Annual Maintenance Contracts), extended warranties, and value-added services. Track and report service KPIs (downtime reduction, complaint resolution). Handle escalations & critical issues...

Purpose of Job Your key responsibilities include leading the delivery of data management and analytics solutions for clients in the life sciences industry. You will be involved in managing complex, multi-disciplinary projects, fostering strong client relationships, and aligning business needs with advanced technology capabilities. You will serve as a strategic advisor, collaborating with global teams to design scalable solutions across BI, AI, and MDM. If you are passionate about leveraging your expertise in U.S. pharmaceutical datasets to drive client success, we invite you to apply for this exciting opportunity! Well trust you to: Engage in direct client interactions, managing multiple pro...

CEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This ski Description for Internal Candidates To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets. This skill will also do sales with assigned customer based mapped to them. M...

About the Role: OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs. Job Responsibilities: A. Core Operations Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, mater...

We are seeking an experienced and dynamic Service Delivery Manager (SDM) to lead and manage three critical IT support functions: End User Computing (EUC), Service Desk, and Service Integration & Management (SIAM). The SDM will be responsible for ensuring high-quality service delivery to a UK-based global client, driving operational excellence, and maintaining strong customer relationships. Requirements: Minimum 15 to 18 years of experience in IT support, with a strong background in End User Computing and Service Desk operations. Proven experience managing SIAM functions in a global delivery model. ITIL Certification is mandatory. Relevant PMP Certification is a plus. Experience working with ...

Chinagate Restaurant Group is seeking a dynamic and organized Marketing Coordinator to join our team. The Marketing Coordinator will play a crucial role in supporting and executing marketing initiatives for our restaurant chain. The ideal candidate will have a keen eye for detail, excellent organizational skills, and the ability to coordinate various aspects of marketing campaigns. Responsibilities: Printing Coordination: Manage the printing process for tent cards, ensuring timely production and delivery. Coordinate the design and printing of newspaper inserters to effectively promote restaurant offerings. Vendor Coordination: Work closely with vendors to ensure seamless coordination for mar...

Position Purpose Purpose: As a member of the Clearing and Compressions Middle Office, you will work as part of a wider Product Control function, with responsibility for trade clearing and compression, CCP margin bookings, and static data updates and approval. The activities done by the team perform a vital role optimising the Banks balance sheet and counterparty risk profile, whilst ensuring that relevant regulatory requirements are met. Main driver are client service quality, independent control, operational risk safety and cost efficiency Responsibilities Direct Responsibilities CP Margin bookings Weekly Credit Backloading cycles (ICE, LCH) Monitoring intraday clearing of Credit and Rates ...

Max Life Insurance Company Limited is looking for Associate Agency Development Manager to join our dynamic team and embark on a rewarding career journey Recruit, train, and mentor insurance agents and agencies to promote the products and services Develop and maintain strong relationships with agents and agencies to ensure their satisfaction and retention Monitor sales performance and analyze market trends to identify opportunities for growth Provide guidance and support to agents to help them achieve their sales goals Ensure compliance with all regulatory requirements and company policies and procedures Collaborate with internal teams to ensure timely and successful delivery of products and ...

An IT Service Delivery Specialist focuses on managing the delivery of all Group IT services, ensuring that services meet agreed-upon Service Level Agreements (SLAs) and quality standards. They monitor service performance, handle business relationships, manage project timelines, and drive service improvements by analyzing data & processes for efficiency gains. This position reports to the IT Manager-India & Bangladesh. The main responsibilities are: Ensure timely and effective delivery of IT services to meet business requirements. Gather feedback from users to improve service quality. Identify opportunities to improve service delivery efficiency and customer satisfaction. Work with service im...

Responsibilities What you re going to do: Customer Support Respond to customer inquiries via phone, email or in person Troubleshoot service issues and offer timely solutions Issue Resolution Handle complaints with empathy and professionalism Escalate complex issues to appropriate departments when necessary Order and Account Management Assist with placing orders, processing returns or refunds and updating account information Monitor order status and delivery concerns Product Knowledge Maintain up-to-date knowledge of the company s products, services, and policies Provide accurate information to help customers make informed decisions Feedback and Reporting Gather and document customer feedback