3018 Service Quality Jobs - Page 18

We are looking for a skilled Assistant Manager Front Office to join our team, with 5-8 years of experience in the hospitality industry. Roles and Responsibility Manage front office operations, ensuring seamless day-to-day activities. Supervise and coordinate staff members to achieve high levels of customer satisfaction. Develop and implement strategies to enhance front office services and improve overall guest experience. Collaborate with other departments to ensure efficient service delivery. Analyze customer feedback and implement changes to improve service quality. Maintain accurate records and reports of front office operations. Job Requirements Proven experience in front office manageme...

Lead quality contact center ops Conduct internal audits drive continuous improvement Oversee complaints mgm Manage mentor quality team Implement monitor quality frameworks compliance std largescale support functions quality transformation projects Required Candidate profile COPC certified & Six Sigma Green Belt certified(mandatory) Exp in BFSI Telecom Healthcare or Real Estate internal audit and complaints handling expertise Excellent communication & analytical

Role Overview: As a Branch Operations and Service Manager in the Rural Banking department, your primary focus will be on enabling customers, partners, and stakeholders to address their needs through proactive query resolution. You will be responsible for setting up customer service quality procedures, standards, and strategies to enhance customer satisfaction, loyalty, and retention. Your role also involves driving employee morale and engagement levels to deliver best-in-class service and contribute to the larger organizational objectives of the bank. Key Responsibilities: - Manage a team of customer service managers overseeing the inbound channel and correspondence branches. - Provide excel...

1. Manage day-to-day customer service operations and ensure smooth workflow. 2. Handle escalated customer issues and provide quick, effective resolutions. 3. Drive customer satisfaction (CSAT/NPS) through consistent service excellence.

Branch Manager Skin & Hair Clinic Location: Plot No-2, Bougainvillea Marg (BVM), Near Sikanderpur Metro Station, DLF Phase 2, Sector 25, Gurugram, Haryana 122002 Job Type: Full-Time | Permanent About the Role We are seeking an ambitious and passionate Branch Manager to lead our premium Skin & Hair Clinic in Gurugram. This is an opportunity to head a talented team, delight clients with world-class aesthetic services, and make a lasting impact on peoples confidence and appearance. If you are driven by growth, leadership, and service excellence this role is for you. What Youll Do Lead and inspire the branch team to achieve service excellence and business goals. Deliver expert consultations for ...

We are looking for a skilled Concierge Manager to join our team at Marriott International, Inc. The ideal candidate will have 4-7 years of experience in the hospitality industry. Roles and Responsibility Manage front desk operations, ensuring seamless guest experiences. Coordinate with various departments to maintain high service quality standards. Develop and implement concierge services strategies to enhance customer satisfaction. Supervise and train concierge staff on exceptional customer service techniques. Handle guest complaints and feedback professionally and courteously. Maintain accurate records of guest interactions and transactions. Job Requirements Proven experience in concierge ...

Project Manager (Male*) - Peoject / Client Relationship Manager Customer Interaction: Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Provide accurate information about products, services, and company policies. Address and resolve customer complaints and issues efficiently and empathetically. Issue Resolution: Troubleshoot and diagnose problems related to products or services. Escalate complex issues to higher-level support or specialized departments as needed. Follow up with customers to ensure their issues are resolved satisfactorily. Customer Relationship Management: Build and maintain positive relationships with customers through ef...

You are a highly motivated and detail-oriented IT Product/Application Support Consultant who will join the ATLAS team at SAP. Your role will involve supporting the lifecycle of SAP solution landscapes for enterprise customers, ensuring accurate configuration, monitoring, and transition through key lifecycle stages. Key Responsibilities: - Support the lifecycle of SAP solution landscapes for enterprise customers - Ensure accurate configuration, monitoring, and transition through key lifecycle stages - Work closely with cross-functional teams to resolve tickets raised via Jira and investigate system landscape issues - Drive timely resolutions and maintain process compliance Required Skills & Q...

You will be responsible for achieving the Business Objectives for the Area and meeting the value, volume, and channel productivity metrics. This includes generating revenues through sales of CASA, Assets, TFX, and Third Party Products like Insurance, General Insurance etc. through the branch channel. You will lead Branch Managers, the Operation Team, and mentor Sales Teams. Additionally, you will be in charge of enhancing the Deposit pool from customers, ensuring Regulatory Compliance, and handling Manpower Planning. Improving RM & RO channel productivity, driving Service Quality parameters, managing productivity morale of branch personnel, and establishing standards for the delivery of cust...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infr...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking a detail-oriented and proactive Incident Manager with strong expertise in Incident Management and a secondary focus on Problem Management. ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking a detail-oriented and proactive Incident Manager with strong expertise in Incident Management and a secondary focus on Problem Management. ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Change Management Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary We are hiring a senior Change & Release Manager (812 years) to oversee enterprise-wide change and release processes, integrating Major Incident and Problem Management. Th...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking a detail-oriented and proactive Incident Manager with strong expertise in Incident Management and a secondary focus on Problem Management. ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking a detail-oriented and proactive Incident Manager with strong expertise in Incident Management and a secondary focus on Problem Management. ...

About The Role Project Role Operations Engineer Project Role Description Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills Cloud Contact Center Operations Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing ...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As an IT Service Management Representative, you will manage the delivery of IT production systems and services. A typical day involves supporting the infr...

About The Role Project Role IT Service Management Representative Project Role Description Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills Incident Management Good to have skills Problem Management Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary We are seeking a detail-oriented and proactive Incident Manager with strong expertise in Incident Management and a secondary focus on Problem Management. ...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply CTC : Up to 4.75 LPA CONTACT: Zainab- 9251688430

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply CTC : Up to 4.75 LPA CONTACT: Zainab- 9251688430

Role : Clubhouse Manager Sub function : Hospitality & Property Management Function : Hospitality & Property Management Reports To : Clubhouse Lead / Property Manager / SG CH Lead (Central) Role Objective : Manage overall operation of the Clubhouse by taking charge of appearance, upkeep and cleanliness of all facilities with the help of vendors and staff. Key Responsibilities Manage all outsourced vendors and their staff at site Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences. Help plan and approve marketing promotion activities for the food and beverage outlets. Assist in planning and implementing procedures for special club events a...

Job Summary We are a dynamic product based company committed to delivering groundbreaking solutions to our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success. Read more us Responsibilities and Duties Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent. Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience. Providing exceptional after-sales support through remote troubleshoot...

Lead overall branch operations, customer service, and retail product marketing. Drive business growth by achieving targets in book size, yield, fee income, and customer quality. Primary Responsibilities: 1.Drive CASA book growth, yield, fee income, and business quality targets.2.Manage branch sales and service environment effectively.3.Build and deepen relationships with retail customers.4.Plan and execute cross-sell strategies and improve sales productivity.5.Lead local sales campaigns and promotions.6.Foster a customer-centric culture that ensures high engagement and satisfaction. Additional Responsibilities: 1.Coordinate with BOSM and team leaders to drive business growth.2.Oversee daily ...

Lead overall branch operations, customer service, and retail product marketing. Drive business growth by achieving targets in book size, yield, fee income, and customer quality. Primary Responsibilities: 1.Drive CASA book growth, yield, fee income, and business quality targets.2.Manage branch sales and service environment effectively.3.Build and deepen relationships with retail customers.4.Plan and execute cross-sell strategies and improve sales productivity.5.Lead local sales campaigns and promotions.6.Foster a customer-centric culture that ensures high engagement and satisfaction. Additional Responsibilities: 1.Coordinate with BOSM and team leaders to drive business growth.2.Oversee daily ...

Ensure superior customer service during all branch transactions. Act as a key coordinator between tellers, team leaders, and customers. Primary Responsibilities: 1.Manage maker-checker roles, customer assistance (May I Help You), and inventory authorization.2.Act as custodian for lockers, vaults, and keys; ensure safety and regular checks.3.Provide front-end service including cash disbursal, DDs, cheque handling, and query resolution.4.Address customer grievances and provide solutions per bank policies.5.Support BOSM in daily operations and branch service standards.6.Guide and assist customers with banking transactions and referrals.7.Monitor and improve service quality; implement corrective...