1046 Service Quality Jobs - Page 18

Its fun to work at a company where people truly believe in what they are doing! Job Description: Summary Entry-Level, general tasks and routine assignments. Acquiring new skills and gain understanding of position. Closely supervised with little latitude for independent judgement. This position currently reports to the Director, Information Governance PMO, but this may change at any time in the future. Responsibilities Track schedules and paid time off (PTO) of members of the forensics and collections group to understand who is available for assignment, who is not, and when resources will become available for assignment. Monitor and respond in a timely fashion to incoming requests for resources from the delivery, sales and project management teams. Evaluate potential resources for suitability to accomplish proposed/necessary tasks, escalating difficult decisions as needed. Assign appropriate resources to requests for resources including, but not limited to, Epiq resources and 3rd party partner resources. Research and create quotes for Sales and Client Services upon requests for same. Lookup data in Epiq s systems and provide reports concerning collection activity (data collected, etc.). Sync media/data from collections to Epiq systems on an as needed basis. Assist with policy and process creation on an as needed basis. Participate in Event calls, QIP (Quality Investigation Process) and RCA (Root Cause Analysis) exercises as needed to resolve issues and promote a higher quality service moving forward. Qualifications: It is expected that an Associate Resource Coordinator have approximately 1-3 years of successful experience managing resources or work on projects with significant deadlines and time pressures. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

We are looking for a dynamic and motivated CRM Executive to join our team. This is an entry-level role ideal for candidates with 0 2 years of experience. The CRM Executive will play a vital role in supporting and enhancing our customer relationship management initiatives. You will work closely with the marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure high levels of client satisfaction. KEY RESPONSIBILITIES: Build and maintain strong relationships with existing and new clients to drive customer satisfaction and sales growth. Manage customer relationships and oversee daily customer service operations to deliver high-quality support. Handle customer feedback and complaints efficiently, coordinating with relevant departments for timely resolution. Ensure all service issues are addressed within the defined Turnaround Time (TAT) while maintaining service quality. Support day-to-day operational activities related to CRM to enhance functional efficiency. Coordinate with internal departments such as Sales, Production, and Accounts to address client queries and share timely updates. Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction. QUALIFICATIONS AND SKILLS: 1 3 years of experience in using CRM software. Strong verbal and written communication skills. Excellent interpersonal and coordination skills. Proficiency in additional languages is an added advantage.

If playback doesnt begin shortly, try restarting your device. More videos on YouTube An error occurred while retrieving sharing information. Please try again later. About The Opportunity Netrix Global is seeking a skilled and motivated Collaboration Engineer III to support and maintain our voice infrastructure that serves our customers, with a strong focus on Ribbon Session Border Controllers (SBC 5000 series). This role will also require the candidate to become proficient in supporting and maintaining our proprietary or third-party cloud PBX system. The ideal candidate has a solid foundation in VoIP and SIP protocols, with hands-on experience managing cartier interconnects and SBC configurations. How You Will Make An Impact Configure, manage, and troubleshoot Ribbon SBC 5000 series for carrier voice connectivity and SIP routing. Support carrier interconnects, call routing policies, and media handling within the SBC environment. Learn and support the internal third-party PBX platform (training provided as needed). Monitor voice network performance and respond to incidents affecting service quality or uptime. Participate in implementation and migration projects related to SBC infrastructure. Collaborate with telecom vendors and service providers to resolve service-impacting issues. Create and maintain detailed documentation of configurations, processes, and troubleshooting procedures. Provide Tier I/II support for escalated voice-related incidents. Participate in an on-call rotation and after-hours maintenance activities. Exposure to or experience with PBX systems (Avaya, Cisco CUCM, Teams, or Open Source proprietary solutions). Understanding of voice failover, redundancy, and high-availability architectures. Experience scripting or automating configurations using CLI or API (e.g., Ribbon REST API). What You Will Bring To The Table 3+ years of experience in enterprise voice engineering, with at least 1-2 years directly supporting Ribbon SBC 5000 series (or equivalent SBC platforms). Strong understanding of SIP signaling, RTP, and VoIP call flows. Experience with SBC configuration, trunking, and security policies. Proficient in network troubleshooting using tools such as Wireshark and syslogs. Familiarity with carrier SIP interconnects and number porting processes. Strong analytical and troubleshooting skills. Clear and professional communication skills. Willingness to learn and adapt to proprietary technologies. Comfortable working independently and within a cross-functional team. Ability to work US day shift hours. Shift Timing: US Day Shift 8 am - 4 am CST At Netrix Global our values are the philosophies and principles that we live by. They support our vision, help us achieve our goals and commit us to a common purpose. We Own Outcomes, Win Together, Make An Impact, Enjoy The Journey, and Respect All! Netrix Global is a mission-driven organization with the goal of providing the people, processes, and technology needed to run and scale modern, data-driven businesses that are always on and always secure. Our breadth of capabilities allows us to provide holistic offerings that solve even today s most complex business challenges, delivering to you an integrated, optimized, and future-proof solution. We work with clients of all sizes and specialize in solutions for healthcare, manufacturing, government, education, financial services, and legal industries. Netrix is consistently ranked in the CRN VAR500, detailing the country s top system integrators. At Netrix, we re driven to solve business problems with innovative technology solutions. We focus on end-users and are committed to client satisfaction. What You Can Expect From Us We offer a competitive compensation package, comprehensive group benefits to meet the needs of you and your family, flexibility, and time off when you need it, and a casual work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, veteran status, or any other protected characteristic. Our hiring, promotion and compensation processes are based on merit, skills, and qualifications, to ensure a fair and unbiased approach for our candidates and employees. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

Job Overview: Dozee Technical Support Team provides round the clock remote support to clients across the globe. We are seeking a highly motivated and hands-on Technical Support Lead with a strong background in software and hardware troubleshooting and remote support. This role requires a balance of individual technical contribution and team leadership. The ideal candidate will be responsible for managing day-to-day team operations, ensuring timely resolution of technical issues, and collaborating cross-functionally with field teams, engineering, and product teams to drive long-term solutions. Key Responsibilities Team Leadership & Operations Management: Lead and manage the day-to-day operations of the technical support team, ensuring adherence to Service Level Agreements (SLAs), Turnaround Times (TAT), and Key Activity and Result Areas (KARAs). Develop and implement strategies to optimize team performance and efficiency. Roster & Shift Management: Oversee and manage team rosters, ensuring adequate coverage and balanced workloads to meet operational requirements. Client Engagement & Escalation Handling: Act as the primary point of contact for client escalations, addressing and resolving complex technical issues promptly. Maintain strong client relationships, ensuring high satisfaction levels and effective communication. Training & Development: Conduct regular training sessions for the support team to enhance technical skills and product knowledge. Foster a culture of continuous learning and improvement within the team. Ticket Resolution & Incident Management: Ensure timely and effective resolution of support tickets, minimizing downtime and disruption for clients. Oversee incident management processes, coordinating with cross-functional teams as necessary. Reporting & Performance Monitoring: Generate and analyze performance reports, providing insights into team performance, ticket trends, and areas for improvement. Monitor key performance indicators (KPIs) to ensure service excellence. Process Improvement & Documentation: Identify opportunities for process enhancements to improve efficiency and service quality. Maintain comprehensive documentation of support procedures, troubleshooting guides, and knowledge base articles. Desired Experience: Experience: 3-5 years of technical support software or hardware troubleshooting experience, including a minimum of 2 years in a technical team leading role. Education : Degree or diploma in Electronics, Computer Science, Engineering, or related field. Proficient in using diagnostic tools for software and hardware issue resolution. Basic coding knowledge to assist in troubleshooting processes. Experience working with APIs for data generation and integration. Strong problem-solving and analytical abilities. Excellent verbal and written communication skills, with the ability to engage effectively with field teams and customers especially in remote environments. Proven ability to thrive in a collaborative, remote team environment and manage tasks in a fast-paced, high-pressure setting. Good understanding of internet setup, or resolving internet connectivity issues, bluetooth connectivity issues. Preferred Skills: Experience with medical or healthcare technology. Knowledge of software systems for ticket management and issue tracking. Experience with troubleshooting network-related issues Knowledge on MDM solutions, Android OS, Linux machines, computer networks, brief knowledge about electronics, embedded systems. Work Preferences: Open to working 6 days a week in 9-hour shifts within the time window of 9:00 AM to 10:00 PM. Comfortable with working from the office five days a week.

Overview For the role of Project Leader based out of Gurugram, the organization aims to secure a highly experienced and technically proficient professional who will have extensive experience in managing large-scale infrastructure projects, demonstrating exceptional leadership, strategic thinking, and strong commercial and contract negotiation skills. This role requires a proactive individual who can navigate complex infrastructure light management projects and drive them to successful completion. Responsibilities Project Management for Infrastructure Lighting Lead complex infrastructure projects by developing detailed plans, ensuring quality control, and managing risks. Coordinate cross-functional teams for effective execution and timely delivery. Key Account Management Design tailored solutions aligned with client needs, oversee commercial negotiations, and maintain strong relationships through proactive engagement and regular reviews. Audit Coordination Ensure compliance with deferred service revenues and manage required documentation with auditors and the finance department. Account Receivables Management Oversee accurate service billings, track outstanding payments, and collaborate with finance to reconcile accounts and resolve discrepancies. Service Revenue Generation Identify new business opportunities, maintain a strong pipeline, and implement strategies for revenue growth while monitoring market trends. Customer Retention Develop retention strategies, address customer concerns promptly, and conduct regular engagement reviews to enhance loyalty. Technical Evaluation of Partners Assess and select partners based on predefined criteria, monitor their performance, and collaborate to ensure service quality. Training for Partner Project Managers Develop and deliver training programs, assess effectiveness, and provide ongoing support to ensure partners meet project requirements. End-to-End Project Success Management Own the full lifecycle of large and complex infrastructure projects across private, public, and hospitality sectors. Conduct project reviews with HTI and ensure seamless stakeholder coordination to drive success. General Responsibilities: Travel to job sites as needed. Identify capability gaps and ensure the gaps are addressed. Raise flags on projects at high risk of missing customer milestones and drive internal alignment with project delivery manager and other senior stakeholders on action plans to rectify. This may include spending time on site for problem projects. Provide feedback to business and engineering teams on processes and products impacting customers in the field. Work across all internal groups necessary to achieve successful customer outcomes (CS, SSEs, QTS, Post-Occ Services, etc.). Qualifications Bachelor s degree in Engineering, Business Administration, or a related field. 12-15 years of experience in project management, specifically within the infrastructure sector. Proven track record of managing large and complex projects. Strong commercial and contract negotiation skills. Excellent leadership and team management abilities. Exceptional communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Proficiency in project management software and tools. Lutron Electronics position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com. Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics Project Management for Infrastructure Lighting Lead complex infrastructure projects by developing detailed plans, ensuring quality control, and managing risks. Coordinate cross-functional teams for effective execution and timely delivery. Key Account Management Design tailored solutions aligned with client needs, oversee commercial negotiations, and maintain strong relationships through proactive engagement and regular reviews. Audit Coordination Ensure compliance with deferred service revenues and manage required documentation with auditors and the finance department. Account Receivables Management Oversee accurate service billings, track outstanding payments, and collaborate with finance to reconcile accounts and resolve discrepancies. Service Revenue Generation Identify new business opportunities, maintain a strong pipeline, and implement strategies for revenue growth while monitoring market trends. Customer Retention Develop retention strategies, address customer concerns promptly, and conduct regular engagement reviews to enhance loyalty. Technical Evaluation of Partners Assess and select partners based on predefined criteria, monitor their performance, and collaborate to ensure service quality. Training for Partner Project Managers Develop and deliver training programs, assess effectiveness, and provide ongoing support to ensure partners meet project requirements. End-to-End Project Success Management Own the full lifecycle of large and complex infrastructure projects across private, public, and hospitality sectors. Conduct project reviews with HTI and ensure seamless stakeholder coordination to drive success. General Responsibilities: Travel to job sites as needed. Identify capability gaps and ensure the gaps are addressed. Raise flags on projects at high risk of missing customer milestones and drive internal alignment with project delivery manager and other senior stakeholders on action plans to rectify. This may include spending time on site for problem projects. Provide feedback to business and engineering teams on processes and products impacting customers in the field. Work across all internal groups necessary to achieve successful customer outcomes (CS, SSEs, QTS, Post-Occ Services, etc.).

Systems Engineer - Laserfiche As Systems Engineer for Laserfiche, you will be part of the CSC - CLS Technology Solutions Group team. The team provides daily application support to our international users and supports a range of 500+ actively used applications divided over 30+ jurisdictions. As Systems Engineer for Laserfiche you will provide daily support and improvement activities as well as being involved in a range of Projects ranging from small scale upgrades to integration and large-scale application improvements. The position CSC Systems Engineer for Laserfiche maintain and support our Global Laserfiche environment that our business users depend on. They are also involved in Projects to update, change, or implement Laserfiche components or enhancements for CSC. In this role you will need to have a good understanding of Laserfiche and all the technical components as part of the platform. Successful candidates will apply both functional knowledge and technical expertise to deliver the functionalities needed. Within CSC, you will get the opportunity to become an expert in Laserfiche and develop your skillset in multiple ways. Your responsibilities In this function you ensure that Laserfiche is running optimally and is supported to a high standard. You understand, investigate, and solve complex and challenging technical problems. You ensure that Laserfiche is correctly deployed on our virtualized desktop environment. You support business partners with resolving Laserfiche issues both from a technical and functional perspective. You support and build Laserfiche workflows and business processes/forms. You support and maintain Laserfiche tools like Import Agent, Quick Fields and DCC. You understand and support integrations related to Laserfiche. You ensure compliance with departmental policies (i.e. release management, IT security standards, incident & problem management). You look for and act on areas to improve our existing Laserfiche systems. You look for opportunities and build solutions for automating common deployment and management actions. Who are we looking for Minimum of 2 years hands-on experience on Laserfiche on prem including involvement in upgrades. A solid, energetic, flexible and pragmatic teammate for the existing team who can cope with a rapidly changing circumstances in a dynamic environment. Over 5 years of experience in IT-application maintenance, Business Analysis and/or information analysis or a motivated ambition to become our new Application Manager A logical and structured analytical approach to problem solving Team player with a positive and energetic attitude/supportive and friendly towards your colleagues and your clients A disciplined approach to implementation, support and documentation Customer focused with a drive, motivation and enthusiasm towards getting the job done and deliver a high-quality service Ability to work under pressure and tight deadlines A hands-on approach and can-do mentality with ability to deliver to commitments Self-starting and self-motivated and professional with ability to take on responsibility Result driven and are always looking for improvement opportunities Willingness to learn and continue to develop technical knowledge and develop you colleagues Willingness to travel, if required Bachelor or Master degree in IT, computer science, engineering or related field Fluent in spoken and written English Good communication skills MS SQL intermediate skills is a prerequisite

As part of the Concession Prevention Program (CPP) within the India Security & Loss Prevention team, this role is crucial in protecting the organizations financial interests. We are looking for an candidate who is willing to challenge conventional practices and drive innovation. As a CPP Analyst, you will play a significant role in directly impacting the companys profitability. Your primary responsibility will be to analyze and reduce concessions, which are financial adjustments or losses, thus directly contributing to the organizations bottom line. By effectively managing and optimizing the concession bucket, you will help enhance the overall financial performance and security of the organization. Your efforts will be vital in ensuring that financial losses are minimized, thereby supporting the organizations long-term success and stability. The work will involve but not limited to 1. Resolve TT Related to Refund Claims by Customers: Efficiently manage and resolve trouble tickets (TT) related to customer refund claims, ensuring timely and accurate processing. 2. Analyze/Perform Multiple Checks Using Multiple Tools to Verify Customer Claims: Utilize various tools and methods to thoroughly verify the legitimacy of customer claims, ensuring accuracy and preventing fraudulent activities. 3. Handle Escalation Cases in a Time-Bound Manner: Address and resolve escalated cases promptly, ensuring customer satisfaction and maintaining service quality standards. 4. Meet Daily TT Resolution Targets While Maintaining TT Quality Parameters: Achieve daily targets for trouble ticket resolution, ensuring that all quality parameters are met to maintain high service standards. 5. Create Reports on Loss Data, RCA, and Related Trends Over Time: Develop detailed reports on loss data, root cause analysis (RCA), and observe related trends over time to identify areas for improvement and implement preventive measures. 6. Connect with Stakeholders from Other Teams to Control Issues Impacting TT Resolution Output: Collaborate with stakeholders from various teams to address and resolve issues that may affect the efficiency and effectiveness of trouble ticket resolution. 7. Any other work assigned by organization. About the team The CPP (Concession Prevention Program) has been operational since May 2018. The team is part of India Security & Loss prevention rolling into WWOS. The team has a strength of 9 analysts, who are assigned TT (Tickets) daily by the Customer Service team. The CPP perform checks, such as X-Ray image analysis, and share their findings on the TT with the CS team, enabling them to make informed decisions on concession issuance or denial. 1. Educational Background: A graduate with a background that includes some technical knowledge, particularly related to IT. 2. Data Analysis Skills: Proficient in data analysis, with the ability to interpret and draw insights from data to inform decision-making processes. 3. Technical Proficiency: Good working knowledge of Microsoft Excel and the internet, essential for performing day-to-day tasks efficiently. 4. Adaptability: The ability to quickly learn and adapt to new tools and technologies as required by the job, ensuring continuous improvement and keeping up with evolving job demands. 5. Knowledge of carrying out investigation and provide RCA and Corrective / Preventive actions. 1. Microsoft Excel and Internet: Good working knowledge of Microsoft Excel and internet navigation, essential for performing day-to-day tasks efficiently. 2. Tableau: Working knowledge of Tableau for data visualization and reporting. 3. SQL: Proficiency in building SQL queries and extracting data from databases.

1) Job Purpose : Write the purpose for which the job exists (in 2-3 lines) To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. 2 ) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc, to ensure that the overall business of his department is aligned with the business objectives of the store /company. Key Challenges: The major challenges of the jobholder are: Responsibility of the FA s, guiding them in the proper manner so that pre-set target sales are met. Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages Consistency of the achievement of business targets throughout the year. Footfall high in certain stores but sales not up to those standards due to recreation shopping Proper knowledge regarding Inventories details of stock & products. Limited stock present in the warehouse, and its immediate requirement in many stores Non availability of fast moving items on the floor. Keeping staffs motivated to drive business targets. 3 ) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter and gradually a base of loyal customers is developed. Timely Fulfillment of all commitments made to customers. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff . Motivate the staff during the morning briefing about the sales targets and also his role in the department. Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on monthly basis Take the initiative at the store level to improve the employee engagement Over a period of time, develop a competent second line Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per MPM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Treat internal & external shoplifters as per policy Ensure 100% tagging standards on the floor. Ensure staff grooming standards Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Follow the preventive measures to optimize costs Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes. Ensure cashiering schedule is followed as per plan Ensuring shift rostering of cashiers Generate awareness amongst staffs to control wastage Do cashiering by himself if & when required Achievement of sales targets Align with Store Management about the monthly targets Explain the sales targets to the staff about the morning briefing & constant monitoring of the same Contribute to the team efforts for accomplishing desired results Tracking of offers, promotions & Merchandise categories to identify fast & slow movers. Provide quality feedback on product performance Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Backroom Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Inventory control as per the standards Proactive in taking care of the availability of the stock at the store Proper segregation of damaged & defective stock & timely outward of the same with required approvals. 4 ) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) ADM To drive sales & customer service through his team in an efficient and professional manner to maximize sales and ensure quality service to the customers. To provide prompt, efficient and courteous service; display salesmanship and hospitality, interact and assist FA s ensure that sales are proceeding smoothly. Proper maintenance of floor operational standards & cordial & professional relationship with other support functions. FA - To help the customers in identifying and purchasing required goods and services, and also to encourage the customers to purchase a greater range of products. 5 ) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Store Manager Daily VM implementer Occasionally FA s Daily ADM s Daily SOP Executive Occasionally SPO Occasionally FEC Frequently External Customers Daily Vendors Need Based 6 ) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position.

To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. Job Context & Major Challenges: A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc., to ensure that the overall business of his department is aligned with the business objectives of the store /company. Key Challenges: The major challenges of the jobholder are: Responsibility of the FA s, guiding them in a manner so that pre-set target sales are met. Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages Consistency of the achievement of business targets throughout the year. Footfall high in certain stores but sales not up to those standards due to recreation shopping Proper knowledge regarding Inventories details of stock & products. Limited stock present in the warehouse, and its immediate requirement in many stores Non availability of fast moving items on the floor. Keeping staffs motivated to drive business targets. 3) Key Result Areas: Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff Motivate the staff during the morning briefing about the sales targets Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on the monthly basis Take the initiative at the store level to improve the employee engagement Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per VM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Achievement of sales targets Co-ordinate with the Zonal team about the monthly targets Explain the sales targets to the staff about the morning briefing Contribute to the team efforts for accomplishing desired results Below the line activities store promotion initiatives Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Warehouse Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store

To drive his team by being a role model in assisting customers in identifying and purchasing required goods belonging to their departments, and also to strive to develop a base of loyal customers. Manage floor operations in an efficient and professional manner to ensure quality service to the customers. Be the custodian of the highest standards of customer service, interact and assist the ADM s, FA s to ensure that the business objectives are being achieved consistently. Maintain display standards, ensure optimum levels of floor inventory and provide timely feedback to category team. Motivate & train his team to drive sales & customer delight. Job Context & Major Challenges: A Department Manager has to ensure, through his Team Members, customers could identify and purchase required goods as per their need, and also to encourage the customers to have a higher ticket size. The Department Manager has to manage the relationship with various other support functions like Visual Merchandising, Front end Category, Warehouse, Operations, Human Resource etc., to ensure that the overall business of his department is aligned with the business objectives of the store /company. Key Challenges: The major challenges of the jobholder are: Responsibility of the FA s, guiding them in a manner so that pre-set target sales are met. Preventing attrition of FA s due to foreign brands entry into the market reason being, high pay-packages Consistency of the achievement of business targets throughout the year. Footfall high in certain stores but sales not up to those standards due to recreation shopping Proper knowledge regarding Inventories details of stock & products. Limited stock present in the warehouse, and its immediate requirement in many stores Non availability of fast moving items on the floor. Keeping staffs motivated to drive business targets. 3) Key Result Areas: Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff Motivate the staff during the morning briefing about the sales targets Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on the monthly basis Take the initiative at the store level to improve the employee engagement Visual Merchandising Implementation of the plan along with the VM implementer VM changes at the suitable times in the store Ensures the display of all physical branding elements on the shop floor Ensure the lighting, display is proper and is as per VM manuals SOPs Ensures that store opening standards are followed properly Responsible for personnel planning, work hours, store / team holiday plan Inventory management and planning for each product category Ensure effective display and quicker refill without spoiling the garments Ensure that the housekeeping staff follows the checklist properly Control mechanical maintenance of lights, air-system, electrical equipment Reports property damage, request needed repairs within company time frames Conducts monthly meetings and prepares documents as per the manual Ensure proper installation of displays properly Cost and Cash Management Schedule the expenditures for the month(petty cash management) Follow the preventive maintenance schedule to reduce the costs Maintain the safety, energy consumption, and expenses reports Containing costs incurred on the services provided by the vendors Control cash deposits and submission of credit slips on a daily basis Maintain records pertaining to customer discounts, schemes Achievement of sales targets Co-ordinate with the Zonal team about the monthly targets Explain the sales targets to the staff about the morning briefing Contribute to the team efforts for accomplishing desired results Below the line activities store promotion initiatives Shrinkage control Ensure the count as scheduled in the SOP manual Ensure that nobody from the staff indulges in pilferage and other activities Co-ordinate with security guard & staff to keep a watchful eye on customers Warehouse Management Inventory control as per the standards Proactive in taking care of the availability of the stock at the store

As a Lead Customer Service Specialist, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, MRI, Cath Lab, C-ARMs, PETCT, Ultrasound etc and ensuring customer satisfaction in the assigned area. Job Description Roles and Responsibilities Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers Business growth: Assists in the growth and direction of business in his/her geographic area Productivity: Responsible for Warranty and PMS contract cost control Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts Installation: Plays a leading role in complex and multifunctional rooms Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement Assists in account sales visits; helps train others where necessary; identify sales opportunities and communicate to account team. Incumbent will be based out of Patna and will support Bihar and Jharkhand territory. Required Qualifications Bachelors degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 8+ years of experience in servicing medical equipments like CT, PET CT, MRI, Ultrasound, Vascular and Surgery and Nuclear Medicine Experience interfacing with both internal team members and external customers as part of a solution-based service process Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment Ability to be available after-hours and/or work a rotating on-call schedule, including weekends Desired Skills Strong oral and written communication skills. Ability to document, plan, market, and execute programs Candidate has to be flexible to work in any location thats assigned to him/her depending on business requirement. Sought by others for guidance and advice. Proficiency in English. Ability to work independently with minimum direction High work standards and quality Initiative and motivation. Plans and organizes work effectively Excellent communications, listening and interpersonal skills Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs

Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education Minimum education qualification - 12th / Diploma +

The Service Engineer will supervise the assembly and installation of AHUs at client premises, manage after-sales service requirements, and ensure customer satisfaction. The ideal candidate will have a strong technical background in AHU installation and commissioning, excellent customer service skills, and the ability to build positive relationships with clients. Key Responsibilities: Supervision and Coordination: Oversee the assembly and installation of AHUs at client sites. Ensure all installations comply with company standards and client specifications. Manage timelines and resolve any on-site issues. Site Status Updates: Monitor and document daily site activities and progress. Prepare and submit daily site status reports to the Project Manager and other stakeholders. Identify and report any potential issues or delays promptly. Ensure LD is not levied and extra claims are approved through regular, written communication. Customer Service and After-Sales Support: Serve as the primary point of contact for after-sales service requirements. Handle customer calls and address any service-related issues promptly. Provide training to customers on the operation and maintenance of AHUs. Customer Relationship Management: Create and maintain a positive image of the company among existing customers. Develop strong relationships with clients to ensure repeat business and referrals. Collect appreciation letters from satisfied customers as testimonials for the companys service quality. Technical Expertise: Utilize in-depth knowledge of AHU installation and commissioning to provide expert guidance and support. Troubleshoot and resolve any technical issues that arise during and after installation. Documentation and Reporting: Maintain detailed records of service calls, installations, and customer feedback. Prepare regular reports on service activities, customer satisfaction levels, and any areas for improvement.

Sutherland is seeking Developer to join our Healthcare Digital Engineering team for automation projects. This role involves delivering end-to-end automation solutions, including software development, testing, and deployment. Candidates should have hands-on experience with Azure CI/CD, ADFS, Containers, Azure Functions, Azure Services, and strong development skills in .NET (C#, MVC, ASP.NET Core), AngularJS, ReactJS, JSON, APIs, Bootstrap, and MS SQL Server. We are a team of passionate and driven professionals. If youre looking to grow your career and believe your skills and experience align with our goals, we d love to have you on board! Responsibilities : Keep management updated: Should update the management on the status. Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations Define Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs Strengthen relationships: Should work as a team and able to communicate effectively with customer and team members Take the lead: Able to debug the production issue quickly and provide the root cause analysis with resolution for the issue. To succeed in this position, you must: Software developer with 5 - 7 years of experience in the .NET technologies. Primary responsibilities Hands-on experience with

About DrinkPrime: DrinkPrime is on a mission to make safe drinking water accessible and affordable to every household in India. What started as a response to unreliable water quality has grown into a tech-first, subscription-based water purifier solution that s changing the way India drinks water. Backed by leading VCs and visionary angels, we re building a brand that doesn t just solve a problem but creates a movement. Join us, and help bring that movement to life. Job Summary: We are seeking a detail-oriented Assistant Manager - Compliance & Administration to ensure adherence to regulatory requirements, labor laws, and internal policies while managing key administrative & IT operations. This role involves monitoring compliance with employment laws, maintaining accurate records, and supporting general administrative & IT functions to enhance operational efficiency. Key Responsibilities: Compliance & Labor Law Management: 1. Ensure compliance with local, state, and federal labor laws, including wage regulations, working hours, and employee rights. 2.Develop and implement workplace policies in line with labor law requirements. 3.Monitor legislative changes and update company policies accordingly. 4.Conduct internal audits and risk assessments to identify areas of non-compliance. 5.Assist HR in handling employee disputes in compliance with labor laws. 6.Monitor changes in labor regulations and update company policies accordingly. 7.Liaise with legal teams, regulatory bodies, and auditors regarding compliance matters. 8.Ensure compliance with workplace health and safety regulations. 9.Liaise with legal teams, government authorities, and regulatory bodies as needed. Administrative Support: 1.Maintain records, files, and documentation related to compliance, labor law, and general administration. 2.Assist in preparing reports, contracts, and legal documentation. 3.Coordinate in matters related to compliance and labor law. 4.Support office operations, including document control and database management. 5.Maintain accurate documentation and filing systems (physical and digital) for compliance, contracts, administrative records, and correspondence. 6.Ensure secure storage and easy retrieval of official records and confidential documents. 7.Coordinate with legal/compliance teams to ensure proper documentation practices are followed for audits and inspections. 8.Ensure timely renewal of facility-related licenses and compliance with local regulatory requirements. 9.Conduct periodic physical verification and audits of IT assets to ensure accuracy and prevent loss or misuse. 10.Liaise with IT vendors and service providers for procurement, AMC (Annual Maintenance Contracts), and troubleshooting support. 11. Track vendor performance and service quality; ensure adherence to contractual terms and timely issue resolution. 12.Schedule and monitor preventive maintenance, software updates, and support escalations with vendors. 13.Evaluate and recommend vendors based on quality, cost-effectiveness, and responsiveness. Qualifications & Skills: 1. Bachelor s degree in Business Administration, Law, Human Resources, or a related field. 2. Proven experience in compliance, labor law, or administrative roles. 3. Strong knowledge of labor laws, employment regulations, and compliance frameworks. 4.Excellent organizational and record-keeping skills. 5.Proficiency in Microsoft Office and document management systems. 6.Strong communication and problem-solving abilities. 7.High attention to detail and ability to work independently. 8.Open to travel across city offices

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation s K-8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day. Associate Partner Success Manager - Rotational Portfolio At Curriculum Associates (CA), we believe a diverse team leads to diversity in thinking, making our products better for teachers and students. If you read this job description, feel energized by what you see here, and believe you could bring passion and commitment to the role, but you aren t sure you meet every qualification, please apply! Above all, we are looking for the right person! The Associate Partner Success Manager works on the Partner Success team. They will partner with all teams across our Service department and are responsible for managing our small- to medium-sized implementations. Implementations include the set-up and support of a range of Curriculum Associates products, including i-Ready & Ready. This also includes driving the annual license renewal and upsell process through high-quality service and attention to educator needs. Why join our team: The Partner Success team is perfect for someone who embraces the concept of selling through service and who has a strong understanding of the classroom environment. When you join our team, you become an expert on our products, daily classroom issues, and the latest industry trends, and apply your knowledge according to the educational landscape within your assigned territory. You can expect to partner with other members of the implementation service team to ensure our educators are supported throughout every step in the partnership process. The impact youll have: As one of the first people a new CA customer encounters, you ll provide a high level of service and dedication to students and teachers across the country in achieving academic success via high-quality assessments and instruction; you ll be an ambassador of CA You ll own the development and execution of implementation planning for assigned accounts, thereby delivering task items effectively and on-time Through regular check-ins, you ll address and resolve educator concerns and capture educator feedback on our products You ll uncover trends in data that highlight student performance and needs, then leverage the data as a coaching tool towards equitable and engaging practices in the classroom You ll notice and cultivate champions and partners in your assigned districts to strengthen program implementation You ll partner with various members of our implementation service teams on retention through identification and quick intervention for at risk accounts You ll help secure renewals by developing strong relationships with key decision-makers and supporting users within the district, school, or organization You ll support new and prospective implementations by retrieving information for proper set-up of accounts You ll identify opportunities for expansions within existing implementations and relay this information to our sales team Who you are: You have a Bachelor s degree (Education or Marketing/Business preferred) You are an active listener with strong communication skills You have the ability to maintain accuracy and attention to detail in a fast-paced environment You possess strong organizational and time-management skills, along with the ability to multi-task You love to collaborate with a wide range of people and disciplines You have natural problem-solving and analytical capability You are comfortable or proficient in the following applications: Word, Excel, PowerPoint, and Outlook You are energized by the prospect of learning new technology and systems You are comfortable providing gentle push-back and guidance to educators towards best practices and a successful implementation Though not required, we find educators within the K-12 space to be successful in this position given their knowledge of the complexities of managing a classroom, understanding of the unique educational landscape, and ability to instill buy-in from their fellow educators Location: This position is remote and listed as serving the United States. Overall, we are seeking to hire a candidate who currently lives in Bangalore. Training: To assist new hires in learning about the Partner Success world at CA, we have created both cohorts and individualized training plans for new hires to collaborate and learn the role in a variety of ways. Salary: Competitive base salary and benefits package along with the opportunity to earn significant upside commissions and bonuses through a generous incentive compensation plan tied directly to your individual and team performance. Salary range for this role: XXXX The wage range for this role takes into account the wide range of factors that Curriculum Associates considers in making compensation decisions based on our Compensation Philosophy. Actual base pay within that range will vary based upon several factors including, but not limited to, prior experience and relevant skill sets. At Curriculum Associates, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances for each case. Travel: Candidates should expect to travel up to 10% of the time for periodic school visits, attendance at educator events, and attendance at company national and regional meetings.

Customer Care Executive Mission: The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics. Job Responsibility:- Inbound Calls: Handle incoming calls from customers with professionalism and courtesy. Provide accurate information about our diagnostic services, pricing, and processes. Address customer inquiries, concerns, and complaints in a timely and efficient manner. Schedule appointments and assist customers with the registration process. Outbound Calls: Proactively reach out to customers for appointment reminders and follow-ups. Conduct customer satisfaction surveys to gather feedback and improve service quality. Promote new diagnostic services and special promotions to existing and potential customers. Cross-selling and Upselling: Identify opportunities for cross-selling additional diagnostic services. Upsell premium packages and recommend relevant add-on services to enhance the customer experience. Customer Relationship Management: Build and maintain positive relationships with customers to enhance their overall experience. Collaborate with other departments to ensure effective problem resolution and service delivery. Documentation and Reporting: Maintain accurate and detailed records of customer interactions in the CRM system. Generate reports on customer feedback, common issues, and resolutions for continuous improvement. Technology Skills: Proficient in using MS Office (Word, Excel, Outlook) and G Suite. Utilize technology tools effectively to streamline customer interactions and improve service efficiency. Qualifications: Proven experience in customer service, preferably in the healthcare or diagnostic industry. Excellent verbal and written communication skills. Strong interpersonal skills and the ability to empathize with customers. Problem-solving abilities and a proactive approach to addressing customer needs. Familiarity with CRM software and basic computer skills. Ability to work in a fast-paced environment and handle a high volume of calls.

Were seeking an experienced Operations Lead to manage and optimize our dark store operations, focusing on efficient order fulfillment, inventory management, and team leadership to ensure exceptional customer service and operational excellence. Key Responsibilities includes: Daily Operations Management Oversee end-to-end dark store operations including receiving, picking, packing, and dispatch Optimize store layout and picking routes to maximize efficiency Monitor and maintain inventory accuracy and stock levels Ensure order fulfillment meets SLA and quality standards Partner Management Lead, train, and develop a team of store associates Drive performance metrics and productivity standards Implement best practices for employee safety and engagement Performance & Analytics Track and analyze key metrics including order accuracy, fulfillment time, and inventory turns Identify bottlenecks and implement solutions to improve operational efficiency Generate daily/weekly performance reports Set and monitor KPIs for team performance Quality Control Maintain product quality standards and storage conditions Ensure proper handling of perishables and temperature-sensitive items Implement and monitor food safety protocols Manage expiry tracking and rotation systems Process Improvement Identify and implement process improvements Optimize picking and packing methodologies Reduce operational costs while maintaining service quality Collaborate with tech teams on system enhancements 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Experience with Excel 2+ years of customer-facing environment, warehousing, logistics or manufacturing experience

Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Contribute to project work to improve service quality e.g. system implementations, automation Build and maintain effective relationships with stakeholders such as wholesale and retail clients, custodians, fund managers and brokers Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements Operational Management Accurately prepare and review unit prices for managed investment funds, private equity funds and listed investment companies Produce and review Gross Asset Value (GAV) and Net Asset Value (NAV) including unit pricing calculation for NAV Reconcile cash records, positions and trades to the custodian/ PB Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Prepare periodic reports to fund managers, their clients, and asset consultants Ensure timely delivery of various reporting requirements to fund managers Preparation of reconciled month end portfolios for accountants to complete unit pricing Preparation of periodic reports to fund managers, their clients, and asset consultants Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements People Leadership Partner effectively with cross functional teams, including Australian teams, ensuring clear communication and knowledge sharing Provide support, review and preparation of Investment Operations daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance & Risk Ongoing monitoring and improvement of risk and compliance controls. Post trade compliance monitoring Adopt a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes 2+ years registry experience in a custody, fund administrator or fund manager environment within a high volume, client focused working environment Tertiary degree in relevant field such as Finance, Accounting or Commerce is required Strong technical knowledge in financial markets including investment products, markets and securities Process expert knowledge in the investment process and trading instruments across various asset classes Comprehensive understanding of performance measurement, attribution analysis, and risk assessment models for evaluating investment outcomes. Skilled in problem solving and implementing practical solutions Proactively responds and adapts to change supports and influences strategies to enable business transformation and enhancement Excellent written & verbal communication to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders Excellent organization skill - ability to multi-task in a high-pressure environment Attention to detail ensures accuracy and efficiency of daily tasks and high personal standards in all work areas Takes ownership and pride of quality of work delivered to ensure exceptional client focussed approach Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboarding of new clients and ensuring the effective and timely implementation of client change requests Contribute to project work to improve service quality e.g. system implementations, automation Build and maintain effective relationships with stakeholders such as wholesale and retail clients, custodians, fund managers and brokers Regularly review processes and procedures with a view to implementing efficiency and accuracy improvements Operational Management Accurately prepare and review unit prices for managed investment funds, private equity funds and listed investment companies Produce and review Gross Asset Value (GAV) and Net Asset Value (NAV) including unit pricing calculation for NAV Reconcile cash records, positions and trades to the custodian/ PB Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements Prepare periodic reports to fund managers, their clients, and asset consultants Ensure timely delivery of various reporting requirements to fund managers Preparation of reconciled month end portfolios for accountants to complete unit pricing Preparation of periodic reports to fund managers, their clients, and asset consultants Update portfolio system relating to investment trades, settlements, corporate actions, income receipts and cash movements People Leadership Partner effectively with cross functional teams, including Australian teams, ensuring clear communication and knowledge sharing Provide support, review and preparation of Investment Operations daily deliverables Collaborate closely with the team and the broader organisation to achieve shared goals, treating all colleagues and clients as valued partners Governance & Risk Ongoing monitoring and improvement of risk and compliance controls. Post trade compliance monitoring Adopt a risk management culture, and effectively limit risk exposure to MUFG Corporate Markets with strategies to mitigate risk The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience & Personal Attributes 2+ years registry experience in a custody, fund administrator or fund manager environment within a high volume, client focused working environment Tertiary degree in relevant field such as Finance, Accounting or Commerce is required Strong technical knowledge in financial markets including investment products, markets and securities Process expert knowledge in the investment process and trading instruments across various asset classes Comprehensive understanding of performance measurement, attribution analysis, and risk assessment models for evaluating investment outcomes. Skilled in problem solving and implementing practical solutions Proactively responds and adapts to change supports and influences strategies to enable business transformation and enhancement Excellent written & verbal communication to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders Excellent organization skill - ability to multi-task in a high-pressure environment Attention to detail ensures accuracy and efficiency of daily tasks and high personal standards in all work areas Takes ownership and pride of quality of work delivered to ensure exceptional client focussed approach

Description Position Summary: The Manager Performance Management CoE (Center of Excellence) will be responsible for driving service performance excellence across vendors, functions, and geographies. This role will lead SLA governance, analytics, reporting, and continuous improvement initiatives to ensure alignment with contractual obligations, service quality expectations, and organizational objectives. Key Responsibilities: SLA Governance and Performance Oversight Lead end-to-end SLA and KPI governance across IT service providers and internal towers. Ensure accurate, timely reporting and interpretation of performance data. Monitor trends, identify performance gaps, and drive corrective action plans with suppliers. Operational Excellence and CoE Development Establish and maintain standardized SLA governance frameworks, templates, and dashboards. Develop playbooks, SOPs, and best practices for performance management activities. Act as a change agent to build performance-centric culture across the organization. Analytics, Reporting & Insights Manage the performance reporting lifecycle: data collection, validation, analysis, and communication. Create executive-level dashboards and performance scorecards using tools like Power BI, Tableau, or Excel. Provide actionable insights to business stakeholders and governance forums. Stakeholder Management Collaborate with Service Owners, Business Units, Procurement, and Legal for contract compliance and vendor engagement. Conduct QBRs with vendors, presenting performance trends, compliance issues, and improvement plans. Ensure transparency and alignment across global and regional teams. Continuous Improvement & Automation Identify automation opportunities in SLA tracking and reporting using AI/ML or RPA tools. Drive initiatives to improve speed-to-resolution, customer satisfaction, and cost efficiency. Support transformation programs that elevate vendor and service performance. Required Qualifications: Education: Bachelors in IT, Business, or related field Experience: 10 15 years in IT performance management, SLA s, Managed services background, vendor governance Tools: Strong skills in Excel, Power BI, Tableau, ServiceNow Knowledge: Deep understanding of SLA/OLA frameworks, ITIL, service delivery Certifications (preferred): ITIL v4, Six Sigma, PMP, CSM, Key Competencies: Strategic Thinking and Operational Discipline Strong Analytical and Presentation Skills Vendor and Stakeholder Relationship Management Change Management and Influence Communication and Executive Reporting Results-Oriented and Collaborative Mindset Why Join Us: Lead a high-impact, cross-functional CoE central to our client success. Work in a dynamic, data-driven environment with exposure to senior leadership. Help shape enterprise-wide service excellence initiatives.

Job Purpose : To optimize cargo capacity utilization across Air India s fleet, aligning flight capacity planning and inventory strategy execution with commercial objectives to maximize unit revenue. To lead the development and implementation of strategic capacity control plans that enhance operational coordination and efficiency. Key Accountabilities : Capacity Management Strategy Develop and implement best practices for capacity control, focusing on maximizing aircraft load performance and revenue. Oversee daily cargo capacity planning in coordination with Inventory Management. Revenue Optimization Collaborate with Pricing Management and Service Delivery to support revenue optimization and enhance cargo load performance. Monitor and adjust strategies based on performance data and market trends. Operational Coordination Work closely with cargo operations and customer service teams to manage traffic, including backlog reprioritization and special product handling. KPI Monitoring and Reporting Track and analyze key performance indicators such as capacity utilization, spoilage, no-shows, cancellations, and offload performance. Provide regular reports to senior management and make data-driven recommendations for improvements. Tool Development and Safety Practices Partner with the Performance Analytics team to develop planning and forecasting tools. Ensure all capacity planning activities adhere to safety standards and operational procedures. Skills Required : Advance Analytical Skills Stakeholder Management Strategic Planning Problem Solving Effective Communication Skills Relationship Building Abilities Internal Interfaces Head - Pricing and Revenue Mgmt Directly report and consult on strategic capacity decisions and pricing implications. Align capacity control strategies with pricing to maximize revenue. Regular strategic discussions to adjust and refine pricing and capacity management in response to market changes. Inventory Management Collaborate to lead the analysis of daily cargo capacity, ensuring optimal utilization of cargo space based on inventory levels and operational capacity. Coordinate strategies for managing inventory effectively to match capacity plans and financial targets. Pricing Management and Service Delivery Work together to integrate capacity control with pricing strategies and service delivery standards, ensuring a cohesive approach to cargo management. Support in optimizing unit revenue and improving cargo load performance through strategic pricing and capacity adjustments. Cargo Operations and Customer Service Coordinate with operations teams to ensure practical application of capacity plans and address operational challenges. Engage with customer service to communicate capacity-related decisions and manage customer expectations and service quality. External Interfaces Regulatory Bodies Engage with aviation regulatory authorities as needed to ensure compliance with regulations that affect cargo capacity and operations. Minimum Education Requirement Bachelor s degree in an analytical discipline such as Business, Science, or Engineering or a relevant field. Minimum Requirement Desired Experience 3-5 years of experience in aviation industry with focus on cargo capacity and load planning processes. 5+ years of experience in similar roles, with proven capability in leading cross-functional teams and driving strategic initiatives within cargo operations.

Job Summary: We are seeking a dedicated and experienced Customer Service Team Leader to oversee our Complaints Department. The ideal candidate will lead a team of complaint handlers, ensuring that customer complaints are resolved promptly, fairly, and in line with regulatory and internal standards. You will play a key role in improving customer satisfaction and driving service excellence through effective coaching, process improvement, and stakeholder engagement. Key Responsibilities: Lead, coach, and develop a team of complaint handlers to deliver high-quality service and resolution. Monitor and manage daily team performance against KPIs, SLAs, and compliance requirements. Ensure all complaints are handled with empathy, professionalism, and within regulatory guidelines (e.g., FCA, FOS if in financial services). Act as an escalation point for complex or high-risk complaints. Conduct regular quality audits, providing feedback and implementing corrective actions. Support recruitment, onboarding, and training of new team members. Analyze complaint trends and root causes; recommend and implement service and process improvements. Prepare and deliver regular reports to senior management on performance metrics, trends, and team progress. Collaborate with other departments (e.g., Legal, Compliance, Product, Operations) to drive resolution and improvement. Ensure full and accurate records of all complaints and communications are maintained. Qualifications & Experience: Proven experience in a customer service or complaints handling role (57 years). Minimum 23 years experience in a leadership or supervisory capacity. Strong understanding of complaint handling best practices and relevant regulations. Experience using CRM systems and reporting tools. Excellent written and verbal communication skills. Ability to manage high-pressure situations with empathy and professionalism. Strong analytical, coaching, and problem-solving skills. Preferred Qualifications: Experience within a regulated industry (e.g. medical, financial services, utilities, telecoms). Knowledge of [industry-specific regulatory bodies, e.g., FCA, FOS]. Formal training or certification in complaints handling or customer service (e.g., NVQ, ILM, CMI). Key Competencies: Leadership and team management Customer focus and empathy Conflict resolution Decision making and accountability Time management Attention to detail Coaching and development Interested candidates can share their resume on rajkumari@antaraseniorcare.com

About AutoZone: AutoZone is the nations leading retailer and a leading distributor of automotive replacement parts and accessories with more than 6,000 stores in US, Puerto Rico, Mexico, and Brazil. Each store carries an extensive line for cars, sport utility vehicles, vans and light trucks, including new and remanufactured hard parts, maintenance items and accessories. We also sell automotive diagnostic and repair software through ALLDATA, diagnostic and repair information through ALLDATAdiy.com, automotive accessories through AutoAnything.com and auto and light truck parts and accessories through AutoZone.com. Since opening its first store in Forrest City, Ark. on July 4, 1979, the company has joined the New York Stock Exchange (NYSE: AZO) and earned a spot in the Fortune 500. AutoZone has been committed to providing the best parts, prices, and customer service in the automotive aftermarket industry. We have a rich culture and history of going the Extra Mile for our customers and our community. At AutoZone you re not just doing a job; you re playing a crucial role in creating a better experience for our customers, while creating opportunities to DRIVE YOUR CAREER almost anywhere! We are looking for talented people who are customer focused, enjoy helping others and have the DRIVE to excel in a fast-paced environment! Position Summary The associate continuous improvement manager is responsible for working with CIM to ensure AutoZone quality programs execution and give recommendations for optimization, providing quality support in bringing in new qualified vendors to meet AZ saving, quality and supply chain target and leading the efforts of ensuring vendors providing consistent quality products to AZ. Key Responsibilities 1.Work collaboratively with cross functional teams (US/Asia sourcing, US CIM, Merchandising team, US/Asia supply chain, etc.) to bring in new qualified Direct purchase suppliers per AZ sourcing strategies from quality perspective Filter, prioritize and conduct factory assessment on design capability verification, capacity analysis, quality system and compliance systems; follow up with factories to improve. o Perform assessment on factories to document major opportunities that factory needs to take actions on to meet AZ compliance audits. Follow up to assist factories and aim to coach them pass audits. Support first time compliance for Factory Assessments on new vendors as needed. Visit existing suppliers on a regular basis to ensure constant quality requirements are in place consistently to enable company quality objectives are met. Support pre-shipment inspection process, provide technical comments. Monitor outside agency (sourcing agency, quality service provider) quality performance. Travel with merchandising teams to introduce factory quality systems and critical process, demonstrate factory best practices, call out opportunities and follow up for improvements. Support product testing projects, perform witness testing at factories or 3rd party service providers as needed. Be able to learn product knowledge quick, including what s the product for, how it s used, how it s made, how does it fail, how to test, what s the new technology, etc. Manage quality projects to move DI program along. Visit factories per other ad-hoc requests (e.g. product validation, sub-supplier assessment, lead time verification, etc.) Provide training to new suppliers on AZ quality programs during onboarding phase. Support new product development process. 2. Work with compliance manager to support Compliance program Perform assessment on factories to document major opportunities that factory needs to take actions on to meet AZ compliance audits. Follow up to assist factories and aim to coach them pass audits. Support first time compliance for Factory Assessments on new vendors as needed. 3. Existing supplier quality performance maintenance Visit existing suppliers on a regular basis to ensure constant quality requirements are in place consistently to enable company quality objectives are met. 4. Other quality projects Support pre-shipment inspection process, provide technical comments. Monitor outside agency (sourcing agency, quality service provider) quality performance. Requirements: Ethical, comply with corporate code of conduct. Minimum of 3 years-experience Quality, automotive parts industry preferred. Minimum of a bachelor degree in Operations/Supply Chain, Quality, or Engineering. A Masters degree is a plus. Intermediate Excel, Word, PowerPoint Intermediate Finance and Data Analytics skills Basic Retail foundation and project management skills Intermediate written and verbal communication skills, to include presentation skills Analytical skills and statistical analysis proficiency. Excellent written and spoken English skills. Quality Management Systems experience with ISO9001 or TS16949. IRCA Certified ISO9001:2008 Lead Auditor, ISO9000, ISO/TS16949 internal auditor is a plus. Able to accommodate significant travels domestic and internationally per business needs. Key Department Responsibilities: AutoZone quality program improvement, execution and maintenance Quality projects and process development support New vendor qualification, development and transition Existing vendor quality program maintenance execution Our Values: An AutoZoner Always... PUTS CUSTOMERS FIRST CARES ABOUT PEOPLE STRIVES FOR EXCEPTIONAL PERFORMANCE ENERGIZES OTHERS EMBRACES DIVERSITY HELPS TEAMS SUCCEED ",

About Rentokil PCI About the Role: The JM Supervisor is responsible for managing a team of technicians and delivering quality Termite services, optimising material consumption and service excellence through them. The incumbent will report to the OM / AOM/ Sr OE and will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Manage a team of technicians and deliver Service Excellence through a team. Ensure contractual obligations to our customers are met; ensuring consistently high standards of workmanship are delivered. Supervision of Termite jobs, SMEs jobs in absence of TSPO jobs, and supporting Solo Technicians if required (Should not be utilised for Office work) Issue of materials, chemical, Fuel and monitoring & optimising consumption. Verify physical stock and ensure the same is matching with NAV once in 15 days. Prepare Bags and Materials for technicians one day in advance for next days schedule, by taking the next day schedule from Planner daily @ 3 pm Allocate technician for daily deployment in coordination with SPs as per OTOZ Expected reduction in material consumption at site and in route to optimum utilisation of resources Inform BM/OM for non moving material each month. Monitor material expiry dates and inform OM/BM min 3-4 months in advance. Update OE on surplus stock / near to expiry & Prepare indents Physical stock taking at branch and at customer sites Ensure store remains clean and in neat condition PPE distribution check and issue Check service quality when on supervision & surprise visits Supervise termite jobs and optimise ToS for termite jobs Improve quality of Termite jobs to reduce complaints Encourage more technicians to submit leads Key Result Areas: Control & reduction in material cost Effective utilisation of Squad and Improve Termite ToS TSPO- Complaint reduction Increase in nos. of Technicians submitting leads Streamline PPEs usages and stores material issue & receipt Competencies (Skills essential to the role): Proven for his skills in various PMS SCP operating knowledge Assertive, Self Confident and Team player Positive Attitude Tak