2383 Service Quality Jobs - Page 18

Central Processing Unit handles onboarding, collaterals and logistics It on-boards retail liability customers of CASA, TIO, Sole Prop, PPF, NPS, APY through scrutiny and data entry Retail loan customers are on-boarded through loan account authorization and payments process, rural lending customers are onboarding through Agri account opening, funding, modifications and renewals Merchant acquiring is done through scrutiny and QC of vendor documents It also handles scrutiny of Re-KYC, minor to major conversions, creation of NCIF and Assets customers Collaterals Logistics unit of the Bank is responsible for managing all printing and delivery of customer deliverables across Bank Key deliverables ...

Overview To provide investment operations support to Fund Operations boutique fund managers covering a range of portfolio administration functions namely valuations, corporate actions, cash forecasting, performance reporting, trade settlement management, cash movements, broker and custodian liaison, and relationship management. The role covers a range functions working on managed funds, private equity funds and listed investment companies. Investment types covers both domestic and international types including Equities, Futures, Options, FX, Currency forwards, Swaps, Fixed Income, and Managed Funds. Key Accountabilities and main responsibilities Strategic Focus Provide support in the onboard...

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such...

You will also be responsible for designing, building, and operationalizing the metrics, analytics, and governance frameworks that provide visibility, drive accountability, and support continuous performance improvement across Walmart s last-mile delivery network. This role involves developing advanced analytics models, leveraging statistical and ML techniques to identify performance drivers (e.g., driver search time, batching lag, routing inefficiencies), and partnering with AI teams to deploy agents that automate insights, proactively detect gaps, and enable better decision-making. It requires close collaboration with senior stakeholders across Operations, Strategy, Finance, Tech, and Data ...

We are looking for a skilled Assistant Manager to join our team in the hospitality industry, specifically in food and beverage operations. The ideal candidate will have a strong background in managing high-quality service delivery and leading teams to achieve exceptional results. Roles and Responsibility Oversee daily food and beverage operations to ensure consistency and quality of service. Develop and implement strategies to enhance customer satisfaction and increase sales revenue. Lead and motivate a team of hospitality professionals to achieve operational excellence. Collaborate with other departments to ensure seamless service delivery and resolve customer complaints. Analyze sales data...

Teleperformance Global services is looking for Assistant Manager Quality - Domestic to join our dynamic team and embark on a rewarding career journey A QC Manager is responsible for managing the quality control process within a company or organization They oversee the quality assurance procedures for products, services, and processes to ensure they meet the required standards and specifications The QC Manager must be skilled in analyzing data, identifying trends, and implementing corrective actions to improve quality control Develop, implement, and maintain quality control policies and procedures Establish quality control metrics and benchmarks to monitor product and service quality Develop ...

Define and manage the global product strategy, roadmap, and lifecycle for carbon and plastic credit services Develop service guidelines, tools, and technical content to ensure consistent, scalable, and credible delivery Identify and pursue innovation and market expansion opportunities, including digital solutions Support regional teams with technical expertise, training, and pre-sales client engagement Coordinate with certification and verification bodies to ensure operational alignment and service quality Drive commercial enablement by developing pricing strategies and go-to-market plans in collaboration with sales Represent the organization in regulatory and industry platforms to strengthe...

Develop and execute HR strategies to support hospital objectives and employee engagement. Oversee the full recruitment cycle for doctors, nurses, technicians, and administrative staff. Implement and monitor performance management systems, ensuring continuous staff development. Manage compensation, benefits, and payroll coordination in compliance with legal standards. Lead employee training and development programs to enhance service quality and medical professionalism. Advise management on organizational structure, workforce planning, and succession management. Maintain compliance with labor laws, hospital accreditation standards, and internal policies. Foster a positive workplace culture th...

Integrated Processes and Technologies (IPT) delivers cross-functional solutions by aligning people, processes, and technologies to support informed business decision-making. The role involves providing project-related support and assistance to assigned initiatives and teams, under appropriate guidance. Responsibilities include contributing to activities that align with organizational goals and objectives, and delivering Level 1 support services for both regional and global business applications. The position may involve interaction with internal and external stakeholders and requires adherence to established SOPs, policies, and practices, ensuring quality standards and timeline commitments a...

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working...

Oversee Wing-to-Wing Resolution of internal escalations received in Nodal desk by allocating cases according to skillset of team members and monitoring resolutions within timelines and quality standards Monitor daily inventory management and oversee EWS Management/ Escalations trigger / Review Service no cases Review reports / MIS/ dashboards for the activities to monitor performance and progress - ID Ageing, Response % and Manpower allocation Conduct meetings with stakeholders for pre TAT cases to ensure NIL TAT Burst and partner with other functions for required level of resolutions to maintain Response TAT and Resolution TAT Drive Retention to reduce customer attrition Ensure process docu...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Job Overview Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience. Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement. Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change. Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality. Career Development: Offer opportunities for team growth and devel...

Operational role working under direct supervision, responsible for daily customer service operations Responsibilities : Maintain daily activities and routines Ensure SLAs are met and proactively work to maintain service quality Candidate must have the below technical exposure or a strong willingness to learn Candidate should be available for 24x7 shifts, including weekends and weekdays Candidates must be ready to adhere to a standard leave policy Excellent communication skills and email etiquette are mandatory

ROLEPURPOSE & OBJECTIVE Thisrole is responsible for driving the entire business targets forliabilities assigned to the branch; Manage exceptional customerservice, proactive sales environment and efficient branchoperations, while adhering to regulations / compliancerequirements; Focus on retaining existing customers, increasingthe customer base and cross-selling Ujjivans products andservices; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drivecampaigns at their branches. Theincumbent monitors daily performance of branch staff and managesa team of 5 to 7 employees. Thisrole is applicable only to Gold & Silver Branches. SIZEOF TH...

ROLEPURPOSE & OBJECTIVE Therole will be required to provide leadership to the IT ServiceManagement team managing Channels Applications in running supportfunctions of all business functions, L1&L2 teams, incidentmanagement. It involves the production management, post productionservice delivery, end user management, supporting delivery ofsoftware projects, operational planning & improvement andtechnology adoption initiatives across various Industry verticalsand geographies in Digital and Business Enterprise Applications. SIZEOF THE ROLE FINANCIALSIZE NON-FINANCIALSIZE Manage10 to 15 Vendor and Ujjivan team members Ensureno failure in Payment transactions Managethird party vendors KEYDUTIES & R...

Job Track Description: Requires broad technical expertise and industry knowledge. Is accountable for functional, operational, and/or program management. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. Requires broad technical expertise and industry knowledge. Accountable for functional, operational, and/or program management. General Profile Supervises daily tasks of complex business, technical support, or production teams. Responsible for the success of the team. Works within established precedents and practices. Examines information to solve ongoing problems. Ability to perf...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Expands skills within an analytical or operational process. Maintains appropriate licenses, training, and certifications. Applies experience and skills to complete assigned work. Works within established procedures and practices. Works with a moderate degree of supervision. Functional Knowledge Has developed skillset in a range of processes, procedures, and systems. Business Expertise Understanding of how teams integrate and work bes...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

SUMMARY Job Title: Customer Support Executive International Voice Process, Salary Up to 5.75 LPA (CTC) Location: Pune / Bangalore (Interviews in Kolkata) Company: Top Indian MNC IT & Customer Support Employment Type: Full-Time Education: Graduate Experience: 1yr and above can apply Only Kolkata candidates can apply, who wants to relocate Pune/ Bangalore Key Responsibilities: Handle inbound/outbound international customer calls Resolve queries and deliver excellent customer service Maintain service quality and documentation standards Work in a fast-paced support environment Requirements Must have excellent English speaking skills Experienced professionals (1+ year in international voice suppo...

ROLEPURPOSE & OBJECTIVE LoanOfficer- Secured LOANS Managingsecured loans of assigned URC/SFB branch Planningand organizing micro marketing activities for leads and business Lookingfor Early Warning Signals and informing the same to corporateteam for timely corrective action in asset business Customerrelationship building Collections Leadgeneration Marketingactivities KEYDUTIES & RESPONSIBILITIES OF THE ROLE Business: ManagingAsset Products- managing Kisan Credit Card, Agri EnterpriseLoans, other secured loans Knowledgeon process and products- mortgage processes of the state in KisanCredit Card, other product Cross-sellof liability products and third-party products Formationof Farmers Clubs o...

DUTIES & RESPONSIBILITIES To provide comprehensive management of clients transportation services covering all for Bangalore, and other locations with a focus on continuous improvement. Must be able to work in flexible shift basis as per operations requirement. Responsible for vehicle, driver induction with valid vehicle documents as per compliance and legal policies. Ensure cab routing list for employee is generated on time and shared with security team for escort (Marshall) routing on daily basis. Monitor and optimize routes to minimize travel time and costs while maintaining service quality. To ensure amendment of Daily Escort Security Service Confirmation for each trip. Enrolment of new e...

We are looking for an experienced and strategic Sourcing Manager with 10+ years of experience in electrical and mechanical components sourcing within the Home or Kitchen Appliances industry. The ideal candidate will have deep expertise in supplier development, cost negotiations, and sourcing strategies, ensuring a reliable supply base while meeting cost, quality, and delivery targets. Job Description: Sourcing & Procurement Identify and evaluate potential suppliers for mechanical and electrical products required. Negotiation with supplier. Develop and maintain relationships with key suppliers for a stable and cost-effective supply chain. Monitor market trends and industry developments to con...

As a motivated and articulate Call Center Leasing Agent, you will be supporting U.S.-based property management operations by handling inbound calls from prospective and current tenants. Your role will include creating work orders, providing exceptional customer service, and ensuring seamless communication with the leasing team. Strong English communication skills, an American accent, and Spanish language proficiency are valued qualities for this role, with a 10% salary premium offered for Spanish-speaking candidates. Key Responsibilities: - Answer inbound calls from tenants and prospects professionally and in a friendly manner - Create and manage work orders based on tenant requests - Provid...