2383 Service Quality Jobs - Page 17

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines. Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs. Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs. Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket. Ensure SCP devices are effectively used by technicians, troubleshoot o...

As a Manager in the Corporate Employee Solutions vertical, you will be responsible for driving business growth by enhancing the deposit pool, cross-selling ficial products, and ensuring high standards of service delivery across mapped branches This role involves managing productivity, compliance, and profitability while building strong relationships with corporate clients and internal stakeholders You will play a key role in promoting third-party products (TPPs) such as mutual funds and insurance, generating fee income, and ensuring regulatory compliance The position demands leadership, strategic thinking, and a hands-on approach to branch administration and customer engagement Drive enhance...

We are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in ficial services or banking, with a strong focus on customer engagement and sales performance. Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such...

We are looking for a courteous and detail-oriented Service Delivery Officer (SDO) to manage personalized service requests and ensure smooth operational support for high net worth customers. The role involves coordinating with internal teams, maintaining compliance standards, and delivering timely business insights through MIS reporting. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of banking processes. Handle personalized service requests from customers across segmentsGenerate and deliver timely business MIS reportsEnsure strict compliance with audit, regulatory, and internal banking policies Coordinate with CPC/RPC/Investment...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

We are looking for a proactive and customer-focused Service Manager to oversee branch operations and ensure exceptional service delivery This role involves managing daily branch activities, ensuring compliance with regulatory standards, and driving service excellence The Service Manager will also be responsible for team supervision, complaint resolution, and maintaining high service scores Manage and improve service scores of the branchOversee day-to-day branch operations ensuring smooth functioningEnsure strict adherence to compliance, audit, and regulatory requirementsAuthorize and verify system inputs by SO/SDO/RO for customer transactions and service requestsManage branch lobby and custo...

Assistant Manager Transport Client: UBS Location: Hyderabad (Aquila Centaurus) Department: Transport Services / Facilities Management Reports To: Transport Manager Position Overview We are seeking a dedicated Assistant Manager Transport to support and manage comprehensive transport operations for approximately 2,000 employees across UBS Hyderabads Aquila and Centaurus locations. This role requires a versatile professional who can seamlessly operate between both sites, provide backup leadership to the Transport Manager, and ensure smooth, efficient, and safe transportation services for all UBS employees. Key Responsibilities Transport Operations Management Assist in managing daily transport o...

Front Office Executive Client: UBS Location: Hyderabad (Aquila Centaurus) Department: Facilities Management - Front Office Services Reports To: Facilities Manager / Site Lead Position Overview We are seeking a professional and personable Front Office Executive to manage reception desk operations and provide exceptional front-of-house services across UBS Hyderabads prestigious Aquila and Centaurus locations. This role requires a customer-focused individual who can seamlessly transition between locations, serving as the first point of contact for employees, clients, and visitors while maintaining the highest standards of professional service. Key Responsibilities Reception Desk Management Serv...

About Us At Holiday Inn Express , we re all about travel that s Simple. Smart. Spot On. Our guests value friendly service, clean and welcoming spaces, and the essentials done brilliantly. As part of the IHG Hotels Resorts family , we live True Hospitality every day for our guests, colleagues, and communities. What s the Job As a Restaurant Manager , you will oversee all aspects of Food Beverage service operations, ensuring excellent guest satisfaction, smooth team performance, and profitable operations. You ll create a welcoming, efficient, and safe restaurant environment, while driving brand standards and team development. Your Day-to-Day Lead daily restaurant operations, ensuring service q...

Ensure and continuously improve reliability and availability of IT-Systems as assigned. Create capacity forecasts, calculate technical requirements and process sizing requests for life-cycles or expansions. Participate in the design of global concepts, processes and service improvements, and participate in relevant projects. Monitor, analyze and resolve performance issues, install and configure IT systems, software, firmware, etc.. Document and report on service quality, availability, reliability, compliance and security. Provide 2nd and 3rd level support, support local administrators in resolving incidents and problems, in line with ITIL standards. Your Qualifications Graduate Degree in Com...

Tata Tele Business Services is looking for Lead - ISP Operations to join our dynamic team and embark on a rewarding career journey. Oversee Internet Service Provider operations, ensuring network uptime, service quality, and customer satisfaction. Lead teams handling installation, maintenance, and troubleshooting of connectivity issues. Coordinate with vendors and technical staff for infrastructure improvements and capacity planning. Analyze operational performance metrics and implement corrective measures to optimize service delivery. Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourag...

Job Track Description: Performs tasks based on established procedures. Uses data organizing and coordination skills to perform business support or technical work. Requires vocational training, certifications, licensures, or equivalent experience. General Profile Has advanced and specialized expertise within a range of analytical or operational processes. Completes assignments and facilitates the work of others. May coordinate assignments beyond work area. Proposes improvements to processes and methods. Acts as a lead, coordinating the work of others, but is not a supervisor. Works autonomously within established procedures. Functional Knowledge Has developed skills in a range of processes, p...

Position Summary: The Executive Assistant is responsible for overseeing the front office operations, ensuring exceptional service delivery to clients and visitors. This role involves managing the front office team, handling complex inquiries, and ensuring smooth day-to-day operations while maintaining high standards of professionalism and efficiency. Key Responsibilities: 1. Team Management: o Supervise and lead the front office team, including receptionists and administrative staff. o Conduct regular training and performance evaluations for team members. o Schedule and delegate tasks to ensure optimal coverage and efficiency. o Work with the team to maintain and develop databases and mailin...

1. Oversee and optimize the GTM platform tools stack, including Salesforce (Sales & Marketing Cloud), Seismic, Eloqua, Gainsight, and related systems 2. Collaborate cross-functionally with Sales, Marketing, Customer Success, and other business units to understand requirements and deliver solutions 3. Conduct regular platform audits, identify gaps, and implement process improvements to enhance operational efficiency 4. Provide hands-on leadership, coaching, and mentorship to a team of GTM system administrators and analysts 5. Define and enforce best practices for system governance, data compliance, and security 6. Drive automation and standardization initiatives to improve business processes ...

Being the Service Engineer of the product company, you will be responsible for - Roles and Responsibilities Strong Communication/Response At a Real Time to the customers Strong Coordination within Team-Central Hub-Vasai -Service Engineers and Service Coordinators Responsible for Spare part Management and Inventory control Responsible for Assets and Tools inventory Management. Responsible for TAT (TAT Ratio to be maintain 95%) and Engineers Productivity Responsible for customers end Service Review /Survey and Feedback for improve Service quality. Responsible for Qualitative Service Support with Zero recurrence to enhance the customer satisfaction Provide /Share Weekly/Monthly Service Report w...

A reputed pharmaceutical liquid formulation unit requires an experienced Quality Assurance Chemist, audit-ready and well-versed in GC operations. The candidate should be capable of handling QA documentation and compliance effectively.

ROLE PURPOSE & OBJECTIVE Phone Banking Outbound Officer will be responsible making sales calls of various business campaigns, generate leads and follow up with concerned business SPOCs for conversion of the leads generated. Outbound Officer will also be responsible for making service calls related to various campaigns and capture information as per requirement. SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE Value generation of 4 to 20 Lacks per month basis employee tenure 100 to 150 calls handled per day basis employee tenure 200 to 300 quality leads generated per month basis employee tenure Coordinate with Branches/Business SPOCs for leads generated/conversions KEY DUTIES & RESPONSIBILI...

Position description: This role is responsible for driving theentire business targets for liabilities assigned to the branch; Manage exceptionalcustomer service, proactive sales environment and efficient branch operations,while adhering to regulations/compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branch operations, cash management and servicequality; work closely with product and marketing teams to drive campaigns attheir branches. This role monitors daily performance of branchstaff and manages a team of 10 to 15 employees. This role manages leadership reporting ofBOO/BOSM & BSM. In certain...

Job Overview Lead with Accountability: Spearhead your team to achieve specific departmental goals, focusing on delivering a superior Customer Experience. Cultivate Customer Relationships: Empower your team to enhance and expand customer engagement. Talent Acquisition and Development: Recruit and nurture top talent, building a team that embodies our vision and drives organizational transformation. Champion of Change: Lead by example in adopting transformation initiatives and fostering a culture of positive change. Operational Excellence: Instill a mindset of continuous improvement, enhancing team efficiency and service quality. Career Development: Offer opportunities for team growth and devel...

Position description: This role isresponsible for driving the entire business targets for liabilities assigned tothe branch; Manage exceptional customer service, proactive sales environmentand efficient branch operations, while adhering to regulations/ compliance requirements; Focus on retainingexisting customers, increasing the customer base and cross-selling Ujjivansproducts and services; Oversee branchoperations, cash management and service quality; work closely with product andmarketing teams to drive campaigns at their branches. The incumbent monitors daily performance of branch staff and manages a team of 5 to7 employees. This roleis applicable only to Gold & Silver Branches. Primary R...

GRADE - DM-II DEPARTMENT - Phone Banking SUB-DEPARTMENT - Phone Banking REPORTS TO - Team Leader Virtual Relationship Management ROLE PURPOSE & OBJECTIVE The Virtual Relationship managements engages with the Bank customers and prospects, virtually, to provide a seamless experience to customers. Developing and Expanding existing HNI customer relationships by ensuring quality portfolio. Continuous engagement with the portfolio customers mapped as per the contact policy with accurate and complete capture of interaction details. Call Handling as per desired standards. Fulfilling customer service requirements and deepening relationships. Creating the opportunity to provide financial solutions to ...

As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking solutions. You will be trained across multiple banking products including cards, liabilities, and assets, enabling you to function as a universal phone banking officer. The role demands strong communication skills, a customer-first mindset, and the ability to meet service and sales benchmarks consistently. Handle outbound calls for Wealth and Privy customers,...

3) Key Result Areas: Customer service quality Establish rapport with potential and actual customers. Ensure clean and safe environment for the customer. Ensures capture of customer feedback by the usage of feedback forms. Ensure that customers become repeat customers once they enter. People Management Schedule the shifts of the staff, and ensure the punctuality of the staff Motivate the staff during the morning briefing about the sales targets Regular training on fabrics, styles and fashion to the store staff Planning, monitoring and Appraisal of the staff on the monthly basis Take the initiative at the store level to improve the employee engagement Visual Merchandising Implementation of the...

Roles Responsibilities Meet or exceed monthly / quarterly / annual sales targets for construction chemicals products (e g waterproofing, tile adhesives, sealants, concrete admixtures, protective coatings, etc.). Identify, pursue, and close new project opportunities in the building, infrastructure, residential, commercial project sectors. Develop and maintain relationships with key stakeholders: contractors, builders, architects, consultants, project owners. Understand specifications for construction chemical products; work with technical / RD teams to ensure product solutions align with project requirements. Prepare sales forecasts reports; monitor market trends, competitor activities; give ...