1046 Service Quality Jobs - Page 17

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Primary country and city: India (IN) || Noida Req ID: 764791

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. Primary country and city: India (IN) || Noida Req ID: 769161

About this opportunity: Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution. What you will do: Service Alarm Monitoring. Alarm Management for the assigned Network Services. Ticket Management. Monitoring all events in Customers managed infrastructure in order to secure those services and resources are operating at optimum performance and within agreed SLA and to detect and intensify exceptions. Responsible to interact with the resource and service instances to intercept, validate and/or collect network, IS/IT/Telecom Infrastructure events information for distribution to related processes. Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations. Work Order Handling. Regular follow up on the events with relevant departments working on it as per the MSTOP process. Work towards KPI & Balanced Scorecard parameters. Work towards the IPM parameters assigned by the CA Manager. End to end responsible for the incident ticket lifecycle. Alignment to the organizational guidelines & departmental processes & procedures. Key Qualifications: Qualifications: B.Tech in Electrical Engineering/Telecommunication Engineering/Computer Science. Industry experience: 3- 5Years In Telecom. Certifications: Certification related to Telecom/IP shall be an added advantage. What happens once you apply? We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop. Primary country and city: India (IN) || Noida Job details: Automated Operations Engineer Job Stage: Job Stage 2 Primary Recruiter: Nitin Tushir Hiring Manager: Piush Kumar

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement To inspire and nurture the human spirit one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification 12th / Diploma +

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Position: Assistant Manager - Operations Location: Chennai, Tamil Nadu Experience: 2-3 Years Languages: English & Tamil (Fluent) Company Overview: At EMO Energy, we are reshaping the future of electric mobility by building a full-stack platform that powers EV fleets, riders, dark stores, and restaurants across India. From high-performance battery systems to intelligent deployment tools, our solutions combine hardware, software, and AI to deliver clean, scalable, and reliable mobility. Job Role Summary: As Assistant Manager - Operations, you will lead and coordinate key on-ground activities across EMO Energy s EV and battery deployment ecosystem in Chennai. You will be responsible for managing field teams, resolving service issues, coordinating deployments, and supporting the expansion of EV charging infrastructure. This role requires operational maturity, field supervision skills, and a strong ability to coordinate across functions in a high-growth environment. Responsibilities: Manage and resolve all battery-related service complaints, ensuring timely resolution and minimal downtime. Monitor battery performance metrics and collaborate with service teams for preventive action. Ensure high fleet uptime by proactively managing vehicle servicing, repairs, and breakdown escalations. Supervise daily field executive tasks including scheduling, monitoring, and performance oversight. Act as the first point of contact for field-level escalations and provide operational support to resolve issues. Coordinate with logistics, production, and lab teams to align field demands with backend service capacity. Support deployment of vehicles, batteries, and charging infrastructure at partner stores and new locations. Scout, evaluate, and close potential EV charging point locations in high-demand areas. Liaise with landowners, conduct site feasibility checks, and coordinate site readiness with infra teams. Track operational KPIs, deployment progress, inventory movement, and service timelines. Support new store onboarding, rider enablement, and field readiness for infrastructure rollout. Identify process gaps and drive continuous improvements to enhance field efficiency and service quality. Skills & Qualifications: 2-3 years of experience in operations, preferably in logistics, mobility, EV, or fleet-based domains. Strong leadership and team management abilities, especially for coordinating field teams. Excellent problem-solving skills with a bias for action in fast-paced environments. Fluent in English and Tamil (mandatory) to communicate with riders, vendors, and internal teams. Proficiency with tools like MS Excel, Google Sheets, dashboards, and mobile ops apps. Basic understanding of EVs, battery systems, or fleet operations is a plus. Willingness to work on-ground frequently and travel locally as required. Strong interpersonal and stakeholder management skills. Bachelor s degree in Engineering, Logistics, Business, or a related field preferred

About Rentokil PCI Our family of businesses: Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies. GENERAL DUTIES & RESPONSIBILITIES OE shall be owner of his / her service area in terms of all operations related actions and shall Execute daily service operations with a team of assigned Technicians within a given service areas Ensure quality of service delivery by effective supervision on technicians - on the job as per company SOPs Ensure technicians carry out treatment within a given Time on Site (ToS) in a competent manner. (OE to engage technician via route riding, training on the job). Plan & execute 02 TPAs (Technicians Performance Assessment) per assigned technician with 2 development programs per year. Coach & train assigned technicians in order to improve the service quality Convey special instructions, if any, to technicians to execute the job as per Service Docket (liaison with Sales colleagues) Carry out pest management Audits of customer sites as per agreed schedule by i or R auditor. Complete & close customer audit non-conformities (external / internal). Follow up & implement CAPA at customer site On Site Documentation: Implementation of SOP, Compliance and closure of audits non- conformities (Internal / External). Send service dockets of completed services to NKA for invoicing on time. Handle assigned customer complaints in his / her service areas, within 24 hours & resolve complaint at earliest, as per the customers convenience and update the Root Cause in iCABS to ensure proper ticket closure Identify & resolve Service delivery issues in coordination with the Branch Manager Conduct daily 10 min stand up meeting & monthly operations meeting Be conversant with STP (Service Track Pest) and monitor, analyses visit extraction notes for all high infestation related service visits on daily basis & take action. Digital Initiative: Be conversant with all in house systems. Maintain Material consumption, Overtime Hrs. schedule at an agreed targeted level for the assigned service area and for technician Approval of conveyance amount for assigned technicians Monitor & report to ABM/BM on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits Actively drive Service & Product Leads for assigned technician group within service area by implementing STA (See, Tell, Ask) and T.I.M.E. (Train, Incentivise, Monitor, Engage) on the job coaching to create density of customers. Innovation: conduct trials and report findings as per the guidelines, implement new service lines as per the SOPs. Minimum 18 customer visits per week for Resi & SA (Residential & Small Accounts segment heavy branch), includes, Customer complaints. For Specific Site based OEs -Number shall not be applicable but Retention of customer/s at site would be main KPI with all scheduled services completed efficiently and effectively. Inventory: Help ABM/BM to manage Inventory coordinate with other Ops colleagues to manage Stock Levels of branches & forecasting, Indenting & receipt of material for branch (as an assigned function within branch by BM). Ensure APL (Approved Preparations List) is followed by all assigned technicians & all chemical containers have original labels Ensure proper schedule of maintenance & repairs of equipment is established & followed (via JOC). Promote highest grooming standards (uniform, Safety shoes, PPEs) Encourage technicians to plan their leaves in advance to curb absenteeism Help Resolve any Grievances & IR issues of Technicians & bring to the notice of ABM/BM on day today basis Report any deviation that could impact service quality or productivity of technicians like- over commitments, recommendation regarding night service (if it is not needed),covered area mismatch, etc Do you have what it takes? If you want to be considered for this role you will need: Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desi

We are seeking seasoned professionals with a minimum of 3 years of experience in the education counselling or international admissions domain. As an Officer Education Counselling, you will be responsible for handling complex student profiles, driving conversions, mentoring junior team members, and contributing strategically to counselling operations. Key Responsibilities Manage end-to-end counselling of students including profile assessment, course selection, application submission, and visa support. Provide expert advice on admission procedures, scholarships, financial documentation, and pre-departure arrangements. Build and maintain strong rapport with students, parents, and institutional partners. Guide and support junior team members in handling their cases and resolving queries. Take ownership of performance metrics including lead conversion, enrolment targets, and service quality. Ensure data accuracy, timely follow-ups, and compliance with documentation processes. Share insights and updates with management for strategic planning and improvements. Requirements & Skills Minimum 3 years of experience in international education counselling or admissions. Bachelor s degree is required; postgraduate qualifications or certifications in counselling are a plus. Strong leadership, mentoring, and client-facing skills. Proficiency in managing multiple student profiles and meeting deadlines. Sound understanding of key study destinations (especially Australia) and visa regulations. Preferred Profile Prior experience in managing a counselling desk independently or supervising small teams. Ability to work with minimal supervision and deliver consistent results. Immediate joiners are preferred.

We are looking for experienced and self-driven professionals with a minimum of 4 years of experience in the international education industry. As a Senior Officer Education Counselling, you will lead by example in managing complex student portfolios, supporting junior counsellors, and actively contributing to the growth and performance of the counselling division. Key Responsibilities Handle advanced counselling cases involving high-value applications, complex visa processes, and institution-specific requirements. Provide expert guidance on admission pathways, scholarships, documentation, and country-specific regulations. Serve as a point of escalation for unresolved student concerns and counselling issues. Mentor and guide junior team members across different grades, ensuring consistency in service quality. Work closely with Assistant Managers to meet team objectives and support process enhancements. Maintain thorough documentation of student journeys, application status, and communication history. Deliver regular performance updates and insights to management. Requirements & Skills Minimum 4 years of experience in foreign education counselling or international student recruitment. Strong background in handling a wide range of student cases across different destinations. Bachelors degree is mandatory; postgraduate qualifications are an advantage. Strong leadership, communication, and counselling abilities. Excellent time management and multitasking capabilities. Preferred Profile Experience in supervising or mentoring a counselling team. Knowledge of institutional networks, program offerings, and visa protocols in major study destinations. Immediate joiners preferred

We are looking for a skilled Associate Process Manager to join our team at eClerx Services Ltd. The ideal candidate will have a strong background in IT Services & Consulting and be able to manage processes effectively. Roles and Responsibility Manage and improve existing processes to increase efficiency and productivity. Develop and implement new processes to enhance service quality and customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and metrics to measure process performance and make informed decisions. Implement process improvements to reduce costs and increase revenue. Ensure compliance with industry standards and regulatory requirements. Job Requirements Strong understanding of IT Services & Consulting principles and practices. Excellent analytical and problem-solving skills with attention to detail. Ability to work collaboratively with teams to achieve common goals. Strong communication and interpersonal skills to interact with stakeholders. Experience with process management tools and technologies is desirable. Ability to adapt to changing priorities and deadlines in a fast-paced environment.

Skill required: Sales Operations - Sales Enablement Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "- Exceptional leadership, team-building and motivational skills- Gained substantial experience in the technology (High Tech and Software) sector, driving initiatives that improved online presence and customer engagement on a global scale- Result oriented leader managing teams of 150+ HC working in remote and hybrid environment.- Deep expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology.- Successfully navigated and collaborated across diverse cultural landscapes in Americas, Europe and AsiaPacific, enhancing cross-border teamwork and communication- Proven record in complex problem solving and executive escalation management- Strong analytical and logical skills to interpret metrics and drive actionable insights- Fostering the teams with the mindset of innovation, out of box approach and use of new age technologies- Proficiency in change management, negotiation, and influencing stakeholders- Exceptional verbal and written communication skills, with fluency in English""- Project & Program Management- Six Sigma and/or delivery excellence industry practices or programs- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills- Commitment to quality- Negotiation skills- Process-orientation- Thought Leadership"ERP Skills: Salesforce, SAP (S4 Hana)Mandatory:PMPi certification or experienceOptional:Certified Black belt Six SigmaAdditional ERP skills (preferred):Incentive, Pricing, Order booking and fulfillment tools Roles and Responsibilities: "Strategic Operations Leadership:Use forecasts and budget data to make informed decisions that drive success. Standardize business and people processes across sites for maximum efficiency and scalability. Design and implement operational strategies that optimize performance globally. Oversee infrastructure, facilities, and staffing to meet evolving business needs. Service Excellence & OptimizationMonitor operational metrics and analyze data to assess service quality and identify areas for improvement. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Continuously enhance service procedures, policies, and standards to exceed customer expectations. Foster a culture of best-practice sharing within the Global Operations community. Understand customer perspectives to enhance service delivery and ensure successful outcomes. Workforce & Team ManagementBuild and lead a high-performing team of Operations and Site Managers. Assign responsibilities, provide mentorship, and encourage innovation for maximum impact. Oversee workforce management to meet SLAs, ensuring speed, quality, and efficiency targets are achieved. Champion HR best practices to create a positive, safe, and legally compliant work environment. Collaboration & InfluencePartner with Delivery Leadership, Department Heads and Country Leads to align strategies with company goals. Encourage cross-functional collaboration to identify and seize new revenue opportunities. Stay informed on industry trends to guide decision-making and keep operations future-ready. " Qualification Any Graduation

Starbucks India is a 50:50 Joint Venture between Tata Global Beverages and Starbucks Coffee Company. Currently, we have presence in 30 cities with over 230 stores through a network of over 2,300+ passionate partners (employees). Our core business is more than just coffee. We are in the people business selling coffee. And we know our success depends on the people we hire, retain and develop. Our mission statement - To inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time and core values are the roots of our culture and serve as guidepost for our partners. We re called partners, because it s not just a job, it s our passion. Together, we embrace diversity to create a place where each of us can be ourselves. We always treat each other with respect and dignity. And we hold each other to that standard. Purpose and Scope of position This position contributes to our success by: Providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Barista is responsible for modelling and acting in accordance with TATA Starbucks guiding principles. Competencies Winning With Integrity Working Together Achieving Results Helping Others Succeed Living Our Misson And Values Making Every Customer Feel Special Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team. Develops enthusiastically satisfied customers all of the time. Welcomes and connects with every customer. Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. Responds to customer needs and says thank you to every customer. Demonstrates the "Just Say Yes" behaviour by taking care of customer needs. Delivers legendary customer service to all customers by acting with a customer comes-first attitude. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Contributes to a positive team environment by recognizing changes in partner behaviours that might signal potential problems or changes in partner morale and performance and communicating the changes to the immediate supervisor/store manager. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintains a clean and organized workspace so that partners can locate resources and product as needed. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational methods. Protects employees and customers by providing a safe and clean store environment. Follows store policy and procedures for operational flow at each station. Summary of Experience & Education No experience required Minimum education qualification - 12th / Diploma +

Responsibilities: Hiring and training new employees: Pest control managers are responsible for hiring and training new employees. They must assess the skills and experience of potential candidates and select those who are best suited for the job. Once a new employee is hired, the manager must provide them with training on all aspects of pest control, including pest identification, treatment methods, and safety procedures. Developing and implementing pest control plans: Pest control managers are responsible for developing and implementing pest control plans for their customers. They must assess the pest problem, identify the best treatment method, and develop a plan that will be effective and affordable. Once a plan is developed, the manager must monitor its implementation to ensure that it is working as intended. Scheduling and monitoring technician appointments: Pest control managers are responsible for scheduling and monitoring technician appointments. They must ensure that appointments are scheduled in a timely manner and that technicians arrive on time and complete the work as scheduled. The manager must also monitor technician appointments to ensure that all work is performed correctly and that customers are satisfied with the service. Ensuring that all pest control procedures are followed: Pest control managers are responsible for ensuring that all pest control procedures are followed. This includes ensuring that technicians use the correct chemicals, equipment, and techniques. The manager must also ensure that all work is performed in a safe and environmentally responsible manner. Maintaining and repairing pest control equipment: Pest control managers are responsible for maintaining and repairing pest control equipment. This includes ensuring that equipment is properly inspected and maintained and that repairs are made promptly when necessary. Complying with all applicable laws and regulations: Pest control managers are responsible for ensuring that their company complies with all applicable laws and regulations. This includes ensuring that all chemicals are used in accordance with the manufacturer s instructions and that all work is performed in accordance with local, state, and federal regulations. Managing customer relations: Pest control managers are responsible for managing customer relations. This includes responding to customer inquiries and complaints and resolving any issues that may arise. The manager must also ensure that customers are satisfied with the service they receive. Developing and implementing marketing and sales strategies: Pest control managers are responsible for developing and implementing marketing and sales strategies to attract new customers and retain existing customers. This may include developing and maintaining a website, creating and distributing marketing materials, and attending trade shows and industry events. Managing finances: Pest control managers are responsible for managing the financial aspects of the business, including budgeting, forecasting, and financial reporting. This includes ensuring that the company is profitable and that it has the financial resources to meet its obligations. Overseeing the company s operations: Pest control managers are responsible for overseeing the company s overall operations, including ensuring that the company complies with all applicable laws and regulations, that the company s employees are safe and healthy, and that the company is providing quality service to its customers. Experience:- 5+ Years Education Qualification:- 10+2, Graduation With BSC In Agriculture And Above

Responsibilities: Hiring and training new employees: Fumigation supervisors are responsible for hiring and training new employees. They must assess the skills and experience of potential candidates and select those who are best suited for the job. Once a new employee is hired, the supervisor must provide them with training on all aspects of fumigation, including pest identification, treatment methods, and safety procedures. Developing and implementing fumigation plans: Fumigation supervisors are responsible for developing and implementing fumigation plans for their customers. They must assess the pest problem, identify the best treatment method, and develop a plan that will be effective and affordable. Once a plan is developed, the supervisor must monitor its implementation to ensure that it is working as intended. Scheduling and monitoring technician appointments: Fumigation supervisors are responsible for scheduling and monitoring technician appointments. They must ensure that appointments are scheduled in a timely manner and that technicians arrive on time and complete the work as scheduled. The supervisor must also monitor technician appointments to ensure that all work is performed correctly and that customers are satisfied with the service. Ensuring that all fumigation procedures are followed: Fumigation supervisors are responsible for ensuring that all fumigation procedures are followed. This includes ensuring that technicians use the correct chemicals, equipment, and techniques. The supervisor must also ensure that all work is performed in a safe and environmentally responsible manner. Maintaining and repairing fumigation equipment: Fumigation supervisors are responsible for maintaining and repairing fumigation equipment. This includes ensuring that equipment is properly inspected and maintained, and that repairs are made promptly when necessary. Complying with all applicable laws and regulations: Fumigation supervisors are responsible for ensuring that their company complies with all applicable laws and regulations. This includes ensuring that all chemicals are used in accordance with the manufacturer s instructions, and that all work is performed in accordance with local, state, and federal regulations. Managing customer relations: Fumigation supervisors are responsible for managing customer relations. This includes responding to customer inquiries and complaints, and resolving any issues that may arise. The supervisor must also ensure that customers are satisfied with the service they receive. Developing and implementing marketing and sales strategies: Fumigation supervisors are responsible for developing and implementing marketing and sales strategies to attract new customers and retain existing customers. This may include developing and maintaining a website, creating and distributing marketing materials, and attending trade shows and industry events. Managing finances: Fumigation supervisors are responsible for managing the financial aspects of the business, including budgeting, forecasting, and financial reporting. This includes ensuring that the company is profitable and that it has the financial resources to meet its obligations. Overseeing the company s operations: Fumigation supervisors are responsible for overseeing the company s overall operations, including ensuring that the company complies with all applicable laws and regulations, that the company s employees are safe and healthy, and that the company is providing quality service to its customers. Experience:- 3+ Years Education Qualification:- 10+2, Graduation With BSC

Project Role : Delivery Lead Project Role Description : Manages the delivery of large, complex projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Drives profitability and continued success by managing service quality and cost and leading delivery. Measures and communicates progress to leadership within committed time frames. Proactively support sales through innovative solutions and delivery excellence. Must have skills : Governance Risk Compliance (GRC) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Lead, you will manage the delivery of large, complex projects using appropriate frameworks, collaborate with sponsors to manage scope and risk, drive profitability and continued success, measure and communicate progress to leadership, and support sales through innovative solutions and delivery excellence. Key Responsibilities:Delivery Assurance specialists work with the service delivery organization and other compliance related functions to help1:Perform and supervise audits/reviews to assess risks in IO service environment2:Manage risk in service delivery to an acceptable level2:Increase the level of awareness of and compliance with policy/process related matters3:Support successful completion of various external compliance certification programs/internal compliance assessments4:Introduce continual improvement including lessons learned from matters requiring intervention.5:This successful candidate for this role will be a member of a dedicated team operating a Controls and Compliance function, which will perform audit style reviews of IO Services outsourcing engagements covering compliance matters and operational service management and service delivery good practice. Technical Experience:1:Minimum three to four years experience in Auditing principles and practices2:Minimum three to four years experience in Infrastructure Services3:Contract Management / Service Reporting4:Risk management or assessment5:Stakeholder management6:Good to have Certifications-CISA/ISO-27001 Lead Auditor/ITIL certification/PPSM and awareness of ISO 20000/CRISC/CISSP/CISM/CIPM/CIPT/CIPP/SOC1/SOC2 awareness, BCM ISO 223001 Professional Attributes:1:Good communication2:Teamwork3:Problem Solving Capabilities4:Work Planning and Management 5:Quick Learner6:Eager to take on responsible task7:Dedicated and Focused Educational Qualification:1:MBA-Information Security/ IT2:BE/B-Tech with CS/IT/related domain3:BSc- IT Additional Information:(i.e., travel, overtime %)1:Occasional within country travel 2:Flexibility in working hours Qualification 15 years full time education

The Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge. What will I be doing As the Therapist, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedures and improvement of environmental facilities, etc. Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. Greet all guests with a warm, friendly and sincere smile. Communicate with guests to understand their feedback and provide professional service to them. Able to understand guests requests and communicate with superiors promptly. Adhere to Hilton service standards and service quality reviews. Assist in department training for new employees. Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. Maintain a high level of cleanliness in the work area. Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory. Receive products when they arrive. Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services. Maximize the use of massage rooms, cleaning the rooms and used towels after each massage. Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation. Perform any other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Therapist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours,

Its fun to work at a company where people truly believe in what they are doing! Job Description: Summary Entry-Level, general tasks and routine assignments. Acquiring new skills and gain understanding of position. Closely supervised with little latitude for independent judgement. This position currently reports to the Director, Information Governance PMO, but this may change at any time in the future. Responsibilities Track schedules and paid time off (PTO) of members of the forensics and collections group to understand who is available for assignment, who is not, and when resources will become available for assignment. Monitor and respond in a timely fashion to incoming requests for resources from the delivery, sales and project management teams. Evaluate potential resources for suitability to accomplish proposed/necessary tasks, escalating difficult decisions as needed. Assign appropriate resources to requests for resources including, but not limited to, Epiq resources and 3rd party partner resources. Research and create quotes for Sales and Client Services upon requests for same. Lookup data in Epiq s systems and provide reports concerning collection activity (data collected, etc. ). Sync media/data from collections to Epiq systems on an as needed basis. Assist with policy and process creation on an as needed basis. Participate in Event calls, QIP (Quality Investigation Process) and RCA (Root Cause Analysis) exercises as needed to resolve issues and promote a higher quality service moving forward. Qualifications: It is expected that an Associate Resource Coordinator have approximately 1-3 years of successful experience managing resources or work on projects with significant deadlines and time pressures. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of a Senior Consultant Specialist In this role, you will: Primarily responsibility as the production practices management for the Finance asset class in Pune Service management for the Finance value stream, however, is subject to change Lead the implementation of service management practices across all pods within the asset class and ensure adherence across the asset class Implementation change in various control process across service process to ensure service quality and compliance Manage communications with stakeholders in IT, business, within and outside of the asset class of various incidents Producing regular reports to relevant Business and IT stakeholders Provide support on identification of incidents to IT teams by partnering with the Engineering teams and Service Management Leads till resolution. Working with stakeholders to ensure that negative customer and business impacts are avoided. Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place. Appreciation of existing data privacy issues, ensuring solutions adhere to data regulations and controls. Ensure adherence of best practices of service management delivery standards across the pods, with risks, issues and dependencies correctly defined and managed. Role requires a self-starter with strong service management skills who can manage challenges of supporting complex environments. Strong service management, data and technical analysis skills, and the ability to manage multiple priorities. A clear communicator with strong interpersonal skills who can manage stakeholders in a complex matrix organisation. Ensure methodologies are aligned to the organisations IT strategic vision, demonstrating a continual desire to implement strategic or optimal solutions, and where possible, avoid workarounds or short-term tactical solutions Requirements To be successful in this role, you should meet the following requirements: Service management experience, which include communications capabilities, decision making and problem-solving skills and interpersonal skills Extensive experience in support of management information and technologies, with multiple teams, vendors, interfaces and stakeholders involved Understanding of hybrid technology stack. Strong knowledge of service management tool Service Now Experience with implementing monitoring, alerting and familiarity with automation involving e. g. grafana dashboards, splunk, ELK etc. Experience in Agile Project methodologies and tools such as JIRA and Confluence Knowledge of and experience using data models and data dictionaries in a Banking and Financial Markets context Ability to communicate with people in a matrix-orientated environment and in a multi-programme environment across a range of stakeholders Proven experience of positive, challenging interactions with Senior Executives across the business Outstanding relationship management, collaboration and influencing skills Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group Detail orientated with the proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role Ability to articulate or translate complex information through clear and meaningful written and spoken communication in a structured way Willingness to learn, strong initiative, ability to work both independently and as part of a team, and flexibility with regard to the assignment of tasks and scheduling essential Strong customer focus and commitment to delivery Effective knowledge of techniques for planning, monitoring and controlling programmes Strong knowledge of service management and support methodologies and reporting Strong knowledge of evolving challenges with managing and sharing data

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it s with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike. The Spa Executive provides guests with excellent service and information of all spa services and retail products. What will I be doing As the Spa Executive, you will be responsible for performing the following tasks to the highest standards: Adhere to the customer-first purpose and promptly attend to customers needs. Communicate well with guests and colleagues. Be a positive influence, responsible and proactive in solving problems. Seize opportunities for self-improvement by learning new skills. Flexible and responsive to changes in work requirements. Be a good team player, helping team members achieve team goals. Advise on departmental operating procedures and improvement of environmental facilities, etc. Maintain vigilance and sense of responsibility at all times. Ensure all facilities and equipment are operating well. Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results. Adhere to Hilton service standards and service quality reviews. Assist in department trainings for new employees. Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres. Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months. Receive products at the receiving department when they arrive. Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services. Ensure all emails are answered and followed up. Send confirmation letters to confirm massage treatments with guests. Prepare and ensure adequate tea and towels are ready for guests use. Make sure to maximize the use of the massage rooms and Massage Therapists. Read and update the message book of Massage therapists and Receptionists to ensure that each employee signs for confirmation. Pay attention to malfunctioning equipment and follow up with its repair. Assist in the building and maintenance of an efficient team by taking an active interest in team members welfare, safety, training and development. Perform any other reasonable duties as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

QSAs primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. Role & Responsibility Execute test cases prepared for testing software builds Perform test case execution and report bugs accurately Understand testing procedures and guidelines for new builds/releases Perform regression and repetitive testing exercises to qualify builds without compromising on quality Use software tools for data capture on a daily basis Be comfortable with capturing results, communicating and escalating failures and providing individual status reports Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLAs Bachelors degree Knowledge of QA methodology and tools Experience with testing consumer devices

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers needs. Role Purpose In line with the TCF principles the organization has changed its approach from mere transaction processing outlets to need based sales. The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers. The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency. Impact on the Business / Function Contributes to improving productivity in the branch Branch hygiene standards Customers / Stakeholders Ensure positive customer experience and manage complaints / escalations Leadership & Teamwork Establish mutual respect and trust in dealing with others Operational Effectiveness & Control Adherence to overall operational standards set by the bank Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail. To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification. The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Service proposition is the key differentiator and the jobholder needs to ensure a positive customer experience for all walk-in customers on a consistent basis. The jobholder will also need to migrate customers in a friendly manager to alternate delivery channels. The jobholder may have to manage a team of unionised employees to deliver these results, which will be an additional challenge. Role Context Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis. Needs to manage the platform service stream, and ensure increase in customer service quality. Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal C ontrols Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduate with 2 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Career Opportunities Job Code IJP- Service Delivery Executive Position Service Delivery Executive - CET No. of Positions 1 Department Operations Function Operations - Agency Reporting to Manager/Chief Manager - Customer Engagement Band 5 Location Raipur office Last date of submission Key Responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Desired qualifications and experience Graduate / Post-Graduate in any discipline. 2-3 year s experience handling front end customer services Knowledge of service quality is required Knowledge and skills required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good Career Opportunities Job Code IJP- Service Delivery Executive Position Service Delivery Executive - CET No. of Positions 1 Department Operations Function Operations - Agency Reporting to Manager/Chief Manager - Customer Engagement Band 5 Location Raipur office Last date of submission Key Responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues. Audit Rating Measure of Success Customer Engagement - 70% Surrender Retention - 70% NPS-90 100% Banking with 24 hours. Vendor payment TAT should be Surrender Requests 100 % Accuracy of POS requests 100 % Accuracy of Customer service Zero Day upload of POS & Claims Docs in FTP server. Audit rating 2 Desired qualifications and experience Graduate / Post-Graduate in any discipline. 2-3 year s experience handling front end customer services Knowledge of service quality is required Knowledge and skills required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good

Its fun to work at a company where people truly believe in what they are doing! Job Description: Summary Entry-Level, general tasks and routine assignments. Acquiring new skills and gain understanding of position. Closely supervised with little latitude for independent judgement. This position currently reports to the Director, Information Governance PMO, but this may change at any time in the future. Responsibilities Track schedules and paid time off (PTO) of members of the forensics and collections group to understand who is available for assignment, who is not, and when resources will become available for assignment. Monitor and respond in a timely fashion to incoming requests for resources from the delivery, sales and project management teams. Evaluate potential resources for suitability to accomplish proposed/necessary tasks, escalating difficult decisions as needed. Assign appropriate resources to requests for resources including, but not limited to, Epiq resources and 3rd party partner resources. Research and create quotes for Sales and Client Services upon requests for same. Lookup data in Epiq s systems and provide reports concerning collection activity (data collected, etc.). Sync media/data from collections to Epiq systems on an as needed basis. Assist with policy and process creation on an as needed basis. Participate in Event calls, QIP (Quality Investigation Process) and RCA (Root Cause Analysis) exercises as needed to resolve issues and promote a higher quality service moving forward. Qualifications: It is expected that an Associate Resource Coordinator have approximately 1-3 years of successful experience managing resources or work on projects with significant deadlines and time pressures. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Air Operations; Hub & Gateway Operations; Ramp Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Weight & Balance (Ramp Operations); Cross Border Trucking Operations Control; Admin & Support; Manifesting; Dispatch (Heavy Weight); Flight Operations; Feeder Operations; Reporting & Analysis; Quality & Process Improvement; Contract Management; Supplemental Aircraft Operations; Aircraft Handling; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-Border Road Linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil); Manages Ground/ Road Hub; Gateway or Ramp Operation (Excludes Station Operations); Air Hub; Manages Ground Hub Grade-12 Position Summary Responsible to drive operational excellence by managing and controlling input, movement, process/sort, and output of various functions of operations whilst developing and influencing positive team outcomes. Responsible for the strategic management of assigned resources, departments, or locations, ensuring the achievement of operational goals while maintaining compliance with company objectives and regulatory standards. Implements effective processes and procedures to drive consistency and efficiency in operations, aligning all activities with organizational goals and regulatory mandates. Key Responsibilities Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity. Analyse day-to-day results in the location operations and take action to meet the location targets for service quality, loss and damage reduction, at optimum costs. Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost Ensure continuous improvement and share best practices implementation Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost Explore opportunities to improve service level in the most cost-efficient way Ensure all resources are focused to achieve high quality service performance Ensure staff are trained identifying training needs and implementing programs and people development strategies Manage departmental budgets effectively, optimizing costs while staying within agreed parameters. Build effective network relationships within the team and with key stakeholders (including Health & Safety and Regulatory Compliances) to achieve optimal business outcomes. Manage vendors and facilities effectively to run operations. Qualifications: Minimum Graduate. Master s degree in business administration, or a related field preferred For Individual Contributors (FedEx employees) AiM certification is mandatory Experience: Min 3 to 5 years of experience of managing teams Industry experiences preferred Skills: Leadership Skills Planning & Organizing Skills Judgement & Decision-Making Skills Presentation Skills Analytical Skills Competencies: Accountability and Adaptability Business and Customer Focused Communication and Collaboration Innovation and Critical Thinking Leadership and Influence Confidentiality and Integrity Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills